I just read the discussion on Tech Crunch and basically what Apple says is "you've been freeloading for 8 years, now grow up." I'm fine with that.
I love how they categorize paying $100 per year as, "freeloading". They just see Basecamp as just small enough to bully, yet big enough to juice for lots of money. 30% is crazy too. Especially when you consider how small of a cut most payment processers.
Basecamp is a 57 employees company that makes probably north of $10 millions a year. For them $100/year is the non edible shell part of one peanut. Even if you count 1 account for each employee. That's a rounding error on a rounding error. So, yes totally freeloading.
I think the main problem with this situation is beautifully illustrated here: youdownloadtheappanditdoesntwork.com
The problem is that Apple sets up rules that are applied differently from case to case, and no one knows why (well spoiler: it probably has to do with executives rubbing shoulders and coming up with a deal). Above link lists several examples of paywalled / digital subscription based iOS apps that manage to bypass Apple's hefty 30% fee. Why should Hey be treated any different, especially since they:
I would have no problem with Apple doing that to Hey, if they'd also force Netflix, GitHub, Google, DropBox etc. to pay their "fair share of 30%" or be banned from the App Store.
I'm not a Hey customer, so I really have no opinion on the issue as a stakeholder.
But, no, the main problem is not well illustrated up there. Hey could have a free tier and a free app, or a very cheap app, or whatever. This is not rent seeking by Apple on the $99 that the service costs.
And there are plenty of issues with the app store, which is also the reason why I don't buy apps there and try to only buy indies (or not) stuff that doesn't go through Apple filters on my mac, and also the reason why I try to stick as much as possible to software that I can build on my machine (regardless of whether I do or do not build it).
Also, genuine question, is the Hey web app not available on iPhone ?
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