re: Does this sort of consulting service exist? Does it have a name? VIEW POST

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It sounds like he's maybe looking for a Usability Consultant or User Advocate? I'm not sure if those are real things. But that's the direction I want my career to start going into - looking at products from the perspective of users, and arguing/advocating for what they'll want, finding pain points, try to preemptively find these kinds of things to reduce dev and design time in scoping/building things in a way that won't work for the user - anyway, those are two search strings they might try to look for?

 
 

It's the dream! I just want things to be good and useful for users!!

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