🚀 What I Built: Lyra AI – RAG-Powered, Multilingual Customer Support as a Service

Adars T S — Sun, 29 Jun 2025 16:37:20 +0000

This is a submission for the Murf AI Coding Challenge 2

What I Built: Lyra AI - RAG-Powered, Multilingual Customer Support as a Service

Lyra AI is a SaaS platform that transforms company documents into multilingual AI agents — capable of both text and voice-based customer support. It helps businesses deploy 24/7 AI customer care, dub media across languages, and offer consistent, scalable brand voice with near-zero operational overhead.

Instead of hiring support reps globally or paying for expensive localization studios, companies can just upload a doc or audio — Lyra takes care of the rest.

Built on RAG architecture + Murf AI's powerful APIs, Lyra bridges content, language, and voice into one seamless business tool.

Demo

Demo video

Code Repository:
GitHub Link - Don't forget to star and tag murf-ai!

How I Used Murf API

Murf AI is the backbone of Lyra's voice tech - powering real-time interactions and scalable multilingual dubbing.

Murf Real-Time TTS API (WebSocket)

Used in our Customer Care module. When a user interacts with our AI agent, the response text is piped directly to Murf's WebSocket TTS, and the audio is streamed back live - creating a low-latency, voice-based chat experience.

Enables human-like, real-time conversations
Voice responses are emotional, clear, and professional
Fully integrated with our RAG context engine

Murf Dub Automation API

Used in our Dubbing Studio, where users upload intro audios or corporate videos. Our backend communicates with /v1/murfdub/jobs/create and handles job status updates in real-time.

Supports 26+ languages
Delivers studio-grade dubbing with one-click automation
Lets companies easily dub welcome messages like:
- "Welcome to JP Morgan" -> auto-generated in Hindi, Spanish, French, etc.

Murf Translation (via TTS & Dubbing APIs)

Translation is embedded inside Murf's TTS and dubbing pipelines. We leveraged this to ensure accurate, locale-sensitive translations, without managing extra translation layers.

Use Case & Business Impact

Lyra is enterprise-ready and built to solve real, painful problems faced by global companies:

Real-World Applications

Industry	Use Case	Benefit
SaaS / Finance	Doc-to-AI chat agent	Scale onboarding + reduce support tickets
BPO / Telecom	Real-time voice bots with emotion detection	Reduce churn, auto-prioritize angry users
E-learning	Auto-dub lectures and training videos	Expand global reach without human dubbing
Marketing	Localize promo videos instantly	Cut localization time from weeks to minutes

Business Impact

90% Cost Reduction vs manual dubbing or global hiring
Multilingual support in under 1 hour
Consistent brand voice across all markets
Emotion-aware customer support
Inclusive content (voice-enabled for visually impaired users)

Lyra AI is the perfect example of what's possible when you combine RAG, real-time AI, and Murf's scalable voice infrastructure.

It's not just an AI demo - it's a plug-and-play business advantage.

Built by: Team: d4em0n [@a6ar55 ,@r0h17h_v4rm4 ]

Don't forget to star the repo

DEV Community: Adars T S

🚀 What I Built: Lyra AI – RAG-Powered, Multilingual Customer Support as a Service