DEV Community: Abdullah Al-Mamun

Raven AI: How Agentic AI is Redefining Customer Support in the MENA Region

Abdullah Al-Mamun — Wed, 25 Jun 2025 18:36:36 +0000

Customer support is no longer just a help desk — it’s a growth engine. In the fast-evolving digital ecosystem of the MENA region, companies of all sizes are facing the same challenge: scale support without scaling costs.

Enter Raven AI — an agentic AI platform purpose-built for modern customer service teams across MENA’s thriving ecommerce and SaaS landscape.

What Makes Raven AI Different?

While many platforms offer AI chatbots or basic automation, Raven AI takes a step further. It's built on the principles of Agentic AI — meaning its assistants can not only answer FAQs, but also take actions, execute tasks, and truly collaborate with human agents.

This isn't just automation. It’s augmentation.

With no-code tools, multilingual support, and deep integrations, Raven helps businesses deploy AI agents that are:

Smart enough to handle real customer intent
Fast enough to improve resolution time
Reliable enough to trust with conversions

Instant Impact, Minimal Setup

Raven AI empowers teams to go live in minutes — not weeks.
With just four steps, any brand can launch a powerful AI agent:

Define the role – support, sales, booking, and more
Train on your data – no technical setup needed
Customize tone & design – match your brand
Deploy across channels – website, WhatsApp, Instagram, Messenger

Businesses using Raven have reported up to:

60% reduction in customer support costs

40% increase in sales opportunities

200%+ improvement in average response time

Built for MENA, Scalable Globally

What sets Raven apart is not just the tech — it's the regional focus.

While global platforms often miss the nuance of Arabic language support, regional user behavior, and local integrations — Raven was built with MENA-first thinking. It supports 30+ languages, works across popular local platforms, and is designed with merchants and teams in mind.

Agentic AI, Real Use Cases

Ecommerce stores use Raven to reduce ticket volumes, guide users through product catalogs, and even place orders via chat.

SaaS companies use it to pre-qualify leads, support existing customers, and gather feedback — all without human involvement.

Enterprise CS teams use Raven’s seamless human handoff and analytics to improve workflows and scale teams without burnout.

Why I'm Excited About Raven AI

As someone working within the ecosystem, I’ve seen firsthand how much time, energy, and innovation has gone into making Raven a reality. It's not just another chatbot — it's a platform designed for actual operational transformation.

If you’re a founder, a customer support manager, or someone scaling a digital business in the MENA region — this is a product worth trying.

👉 Learn more at joinraven.ai
👉 Follow Raven AI on LinkedIn

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Abdullah Al-Mamun — Wed, 25 Jun 2025 18:14:59 +0000

How to set up imports path aliases for (Angular)

Abdullah Al-Mamun — Sun, 19 May 2024 08:41:06 +0000

Angular components name becomes unreadable also non maintainable for larger project. Usually we use relative paths to import components like this ("../../../something"), which is not suitable for project that has many nested routes.

import { JobInformationService } from '../../../services/job-information.service';
import { ControlBarComponent } from '../../components/control-bar/control-bar.component';

We can solve this problem by defining path aliases, we can configure this in tsconfig.json file in the root directory.

In the compilerOptions section we can add two things
add this line:

 "baseUrl": "./src",

then also add these, here choose the path and name based on your projects requirement. You can add as many as you want.

"paths": {
      "@components/*" : ["app/components/*"],
      "@pages/*" : ["app/pages/*"],
    }

Add this to your `tsconfig.json` file

  "compilerOptions": {
    "baseUrl": "./src",
    "paths": {
      "@components/*" : ["app/components/*"],
      "@pages/*" : ["app/pages/*"],
    }
  },

Now you can import your components, services, etc. directly using @definedname , for example you can now use like this

import { JobInformationService } from '@services/job-information.service';
import { ControlBarComponent } from '@components/control-bar/control-bar.component';

Reshape the Matrix - leetcode(566)

Abdullah Al-Mamun — Mon, 30 Jan 2023 03:31:13 +0000

Problem:
You are given an m x n matrix mat and two integers r and c representing the number of rows and the number of columns of the wanted reshaped matrix.

The reshaped matrix should be filled with all the elements of the original matrix in the same row-traversing order as they were.

If the reshape operation with given parameters is possible and legal, output the new reshaped matrix; Otherwise, output the original matrix.

Sample 1:

Input: mat = [[1,2],[3,4]], r = 1, c = 4
Output: [[1,2,3,4]]

Sample 2:

Input: mat = [[1,2],[3,4]], r = 2, c = 4
Output: [[1,2],[3,4]]

Idea:

If given matrix's row * column != r * c then return given matrix
Create a 1d vector temp then store all the element of the matrix into the vector sequentially
Run a nested loop from 0 - r and 0 - c then store elements from the 1d vector to your 2d result vector.

Solution 1:

class Solution {
public:
    vector<vector<int>> matrixReshape(vector<vector<int>>& mat, int r, int c) {
        vector<int> temp;
        vector<vector<int> > res(r, vector<int>(c));

        int idx = 0;
        if(r * c != mat.size() * mat[0].size()) return mat;
        for(int i=0; i<mat.size(); i++){
            for(int j=0; j<mat[0].size(); j++){
                temp.push_back(mat[i][j]);
            }
        }
        for(int i=0; i<r; i++){
            for(int j=0; j<c; j++){
                res[i][j] = temp[idx++]; 
            }
        }
        return res;
    }
};