DEV Community: aileenscott

Education Reimagined: Top EdTech Trends to Watch in 2025

aileenscott — Tue, 10 Dec 2024 08:02:47 +0000

In 2024, EdTech, in its various forms known as Educational Technology, is transforming classes, online courses, and professional development training. Some technological interventions provided by Educational Technology are AI-based learning, Virtual Reality, and Adaptive technologies that foster teachers' and students’ skills. The role of technology in education today cannot be compared to any other role that is immense in education. These education trends are revolutionizing the teaching and learning process with particular reference to twenty-first-century skills.

Below is a breakdown of different trends in education technology for 2025 and what this means for students, teachers, and institutions.

Future of Learning Technologies

It's time to dive into the key trends in the education industry in 2025!

- Gamification
Gamification, which possesses game-based components in learning, revolutionizes education. Therefore, through point systems, scoreboards, icons, and prizes, gamification draws and relies on students' drive to play and the dominant desire to compete in a game while learning. Students and teachers have reported that gamification increases interest, ensures better comprehension, and creates positive student rivalry.

By 2025, the application of game-based elements will be refined so that instructors can design said elements for various instructional objectives within the overall design of making the lessons fun while simultaneously fulfilling instructional goals.

- Enhanced VR and AR Experience
For VR and AR, the educational technology market will be indispensable by 2025 because of the output offered by various applications in the educational sector. Machine learning is an enhanced approach to making things engaging and learning with historical characters or an opportunity to walk on the moon and travel through time. These online education experiences are more enthusiastic and affordance to students' experiences outside classroom environments.

- Distance Learning & Online Technologies
The rapidly developing Education Technology (EdTech) sector ensures that the popularity of e-learning is on the rise because of internet connections and mobile devices. Well-known eLearning portal development companies have established and provided courses that meet different education requirements. This makes them the best solution to the state of affairs since they can be used to cover a broad audience without financial strain when new educational technology trends emerge.

- Personalized Learning with AI
The application of artificial intelligence (AI) in education is no longer a thing of the future but a reality already expanding. This work ensures that the learning mechanism recognizes individual learning patterns to develop effective learning paths using advanced algorithms. For instance, students with difficulty understanding mathematics can be taken to other resources or provided with other questions to solve. At the same time, another person is faster at progressing to the next level and advancing knowledge in different fields.

- Cybersecurity
With the increase in the usage of educational technology comes the need for cybersecurity. Many schools and universities work with a significant amount of information that belongs to students, their performance, and even finances. Digital risks such as hackers, information leakage, cyber warfare, and cybercriminals in the form of cyber bullying are real issues. Institutions are introducing high levels of security measures to protect cyberspace.

Cybersecurity in 2025 consists of enhanced encryption, storage in the cloud, and cyber education for learners and faculty. Besides information safeguards, cybersecurity in education also ensures safe environments for student teamwork. Such a trend will help make digital classrooms safe so students can learn without any dangers.

- Blockchain
Advancements in digital learning have proved that conservative methods of issuing and verifying the academic credentials of learners are no longer relevant. The blockchain solution disrupts this process by providing a reliable and distributed approach to managing records. Try to picture a database protected, where diplomas, transcripts, and certifications are stored electronically; it is available at any time to students, universities, and employers.

This trend makes the verification process easier, making the accounts more genuine and less fake. Blockchain can strictly focus on credentialing voting processes, securing student election votes, protecting copyrights of delivered educational materials, and developing online learning communities.

- The Rise of Micro learning
Learning in micro cycle is an instructional approach that closely deals with presenting small amounts of easily digestible and memorable content. The above trend follows the short attention spans of today's generation of learners and the flexibility in a world that continues to fast forward. The final trend identified for e-learning is in 2025 micro learning, where e-learning products will provide 5 to 10-minute modules instead of long hours of learning. The lessons teach a distinctive learning style where such lessons contain videos, info graphics, and, often, diverse quizzes.

Conclusion

Technology changes the educational model and enriches the future learning experience in 2025 by incorporating new media. Starting with innovative learning and moving to blockchain education, these advancements bring engaging solutions to students, protect information, and bring flexible education. With more students participating in education from a distance and education becoming much more connected with technology, these Educational Technology trends are not just innovations but the future of education as it follows suit for the world today.

How call recording software aids in improving the calling agent's productivity?

aileenscott — Tue, 04 Oct 2022 16:03:04 +0000

Call recording software is a technology that allows a business to record all the calls of a business; it includes both incoming and outgoing calls. It is a cloud-based technology where the entire call log data is stored in the cloud. This makes the data safe without the risk of being lost and at the same time; it also offers easy access to business executives and agents.

The call recording software aids in improving the calling agent’s productivity in many ways, some of the benefits are as follows:

1. Connectivity without barrier: Call recording software helps a business to maintain the quality of the service as well as communication standards. With every recorded call assessing and analyzing the quality becomes easier. The important factors that contribute to calling agents' productivity are seamless connectivity without any distraction or occupancy of recording calls, taking notes, dialing, routing, etc. An agent can completely contribute to the communication and use their expertise that strengthens customer engagement and better service delivery.

2. Agent performance measurement: One core feature of call recording software is that it gives an in-depth analysis of the auto-recorded calls. Thus, a business can keep track of the whole call conversation. It includes providing a business with call details of the customer as well as the agent. For the customer; data related to name, call concern, call location, etc. is recorded. On the other hand, the key performance indicators of the agents are also recorded.

The key performance indicators of the agents include call wait time, resolution time, customer engagement rate, options provided and guidance to the customer, behavior during the call, etc. When all the parameters are recorded, it makes the agents accountable along with maintaining transparency as well as professionalism. It can be used as a tool for agent training purposes. The training can be focused on developing strategies to improve calling agent’s productivity by developing skills to offer specific services within a short period.

3. Saves time, energy, and resource: As every call is auto-recorded, it reduces manual work. The reduction or no manual work engagement also includes the work of recording calls and analyzing. When there is no manual engagement, there is no risk of missing to record calls. It reduces the workload and manual burden of the agents. It offers the agents valuable time that can be used to reach more customers and offer efficient service.

4. Easy conversion of text-to-speech: Call recording software solution can be integrated with text-to-speech software that provides better insights into the customer call quality. It helps in easy keyword spotting that can be used by a business to learn about major customer issues.

A business can draw out the pattern of the keywords used along with the frequency and strategize modules or tools that would help to strengthen the agent’s productivity. It also helps in understanding which area or service needs more engagement and it can be redesigned accordingly.

5.Handle customer disputes: With automated call recording, the calls are safely recorded, stored, and can be accessed that at times helps a business address customer disputes. It can help an agent to provide evidence to the executives and the business in terms of the agent's accountability and service delivery. A business agent can completely reply to the recordings for their professional behavior that they are accountable and trained for. It gives them the confidence to provide their best without any doubt, with being backed up for every customer agent communication. It also provides a safe and secure work environment for the agent that further enhances their productivity.

As a call recording solution takes care of everything for the agent it gives time to connect easily with the customers. With more customer engagement, an agent can use their skills and continuously work to polish them. It helps them to learn refined techniques which strengthen their self-performance as well as overall productivity.

Knowlarity is one of the popular call recording software solution providers. It is preferred by businesses of all sizes and in every industry. A business can consult the experts of Knowlarity before buying the solution. It also offers demos and trails which makes a business more comfortable and sure to invest in Knowlarity.

What Is IVR & How Does It Work

aileenscott — Sun, 10 Jul 2022 06:13:19 +0000

Interactive Voice Response or IVR is an advanced technology that is incorporated into today’s leading Voice-Over-Internet Protocol (VoIP) solutions. IVR greets and acts on customers' input and gathers information to help them. It works on DTMF input which is entered by the caller. If you would have ever said yes or pressed 1 for Hindi then you have already got a fair idea of what IVR is.

IVR uses the information that it collects from the users and routes the calls, verifies the caller’s identity, provides details to the caller, and manages the task of callers without a human agent, for instance making payments or changing the PIN.
How does An IVR Work?

The most basic IVR solution saves money and time by trimming hold times and requiring less workforce. There are two primary components of IVR that enable the computer to understand and process the requests of the callers. One is Dual-Tone Multi-frequency signaling (DTMF) and the other is Voice Recognition Technology.

The signaling of DTMF occurs between the phone and the computer when the customer uses the keypad on their phone to select options from the menu. The touch-tone technology permits intelligent call routings that take place with no human interaction.

The voice-recognized capabilities of the IVR platform enable Directed Dialogue. It means that the customer can give a verbal response rather than using the keypad to navigate the menu. For instance, an IVR menu might say, “Press four for billing or just say billing”.

Advanced IVR services make the customers' interaction increasingly more natural, quicker, and enjoyable. One of the most customer-friendly features of this IVR service is the Natural Language processing (or NLP) which is a form of conversational AI.
All thanks to the sophisticated voice recognition technology, the computers can comprehend and process full sentences rather than minimizing the word choice of the customers by recognizing only particular comments. A built-in NLP in an IVR, answers open-ended questions like “How can I help you today?”.

As we can imagine, users enjoy this conversational approach for offering their services as it gives them more freedom. This is also a much faster way of navigating the IVR because customers can get to the point right away.

*Benefits of IVR Services *

First of all, the IVR system provides the most core advantage of an automatic filtering process. Through the system, the business representatives get an idea of what type of queries they will be tackling before they answer the customers’ calls. This type of call is based on the options selected from the menu by the caller. Meanwhile, the caller gets the required answer from the representatives, who are prepared to answer the queries. This process bypasses the frustrating and time-consuming part of the process of manually transferring the calls by business agents from one department to the others.

● Improves Credibilities: When the enterprise implements the advanced business phone services with an auto-attendant, there is an overnight rise in trust and credibility for the brand. An Interactive Voice Response functionality maintains consistency, on-brand greetings, welcoming every user before they are required to talk to an agent. This portrays a norm of professionalism that helps in boosting the credibility in the eyes of the customers.

● Manages Large Call Volumes: IVR handles a large call volume by communicating with multiple customers automatically, at a single time. And this is possible due to the advanced multi-level IVR solutions.

● Generate More Leads: Through a rapid iteration process, IVR can keep up with the requirement of the customers ensuring more leads and customer loyalty.

● Easy Set-Up and Activation: With the help of a smart plug-and-play solution, the existing CRM software can be integrated for easy access.

● Learn More, Save More: Learning more about your customer base is the core of any organization that strives to climb the ladder of success. The data which IVR systems collect about the customer’s inquiries is not only valuable for business strategies but also improves the IVR setup. This system supplements market research and lowers the costs of the company by eliminating the need to hire more human representatives.

There are multiple IVR service providers in the market, but to be specific Knowlarity is considered the best IVR service provider in India. The features of Knowlarity’s IVR services include multilingual support, 24*7 customer support, call routing, a customizable menu, concurrent calls, and call recordings.

Best Recommended AI and Data Science Books and Podcasts in 2021

aileenscott — Wed, 14 Apr 2021 09:56:15 +0000

Undoubtedly artificial intelligence (AI) and data science are touted as the highest paying tech careers. Therefore, it makes perfect sense to keep expanding your knowledge in both technologies. But for this, you need to first learn and hear from the best experts currently working in the industry.

You can easily begin by reading some of the best books to stay in sync as a data scientist. Also, this is by far the best approach to upskill yourself amid the pandemic and work from home culture. Picking the best books and listening to podcasts could be your best go-to approach in the current situation.

However, choosing the best from multiple sets of books and podcasts could be a challenging task. To make it easier, we have chosen the right type of books and podcasts for your convenience. This will save an ample amount of your time.

Whether you’re seeking to brush up skills such as algorithms or data structures or gain in-depth knowledge in machine learning or stay inspired with new data science and big data trends, we’ve got you covered.

Let us first run you through the best set of AI and data science books in the industry.

Data science and AI books

• Introduction to Computation and Programming Using Python, third edition: With Application to Computational Modeling and Understanding Data

Author: John V. Guttag

Description: This book keeps you informed about Python programming. In fact, learning from this book, you can easily gain knowledge in Python programming even though you’re a novice. It elaborates on Python libraries such as Pandas, Scikit learn, Matplotlib, NumPy along with computational techniques and machine learning.

• Machine Learning: 2 Books in 1: An Introduction Math Guide for Beginners to Understand Data Science Through the Business Applications

Author: Samuel Hack

Description: This book is broken down into two distinct books providing simple and easy explanations about the basic working principle of machine learning. It also explains the computational techniques and the

• A Common-Sense Guide to Data Structures and Algorithms: Level Up Your Core Programming Skills

Author: Jay Wengrow

Description: This is an ideal book for people having difficulty understanding mathematical concepts and statistical jargon. It unravels the mystery of mathematics and statistics to be very simple. This could be a great start for an aspiring data scientist.

AI podcasts and data science podcasts

. Talking machines

While the team behind talking machines take time to reflect on significant problems such as the Black Lives Matters, we also found both hosts Neil Lawrence and Katherine Gorman starting to build a good amount of libraries of episodes talking about the industry news, discussions with experts on the issue, and some important questions on machine learning.

• Concerning AI

Brandon Sanders and Ted Sarvata extensively spoke about AI in their 70 episodes and how this technology is already affecting the way we work and live. Or even whether this technology is a risk to the society

• Data skeptic

This podcast is centered on topics related to machine learning, AI, and data science. Data skeptics deeply dive into each topic. For instance, an episode with Yuqi Ouyang who is doing his second-year Ph.D. at the University of Warwick, England provides thorough details regarding his ongoing work – “Video Anomaly Detection by Estimating Likelihood of Representations.”

• Lex Fridman

This podcast is not completely about AI and data science. However, it talks more about conversations surrounding the nature of intelligence power and consciousness.

These are some of the best AI and data science books and podcasts ideal for your data science journey.

Ensure you gain the best knowledge from the podcasts and books mentioned.

Why PCH Auto World Is The Best Place To Buy Used Luxury Cars In Delhi?

aileenscott — Tue, 09 Mar 2021 10:34:11 +0000

Luxury car lovers who don’t have the budget to pay for a brand-new luxury sedan, often prefer to buy used luxury cars. Believe it or not, the decision they make is well and truly great.

Buying a pre-owned luxury car is hassle-free and gives you a variety of options for the selection of the models. Also, buying from an authorized used car dealer makes sure you get a tip-top first-class sedan.

It will ensure that you get an authorized dealer with complete documentation of the car you select. Additionally, the car dealers provide reliable and trustworthy services to their customers.
Are you a resident of New Delhi, India? If yes, then you must be looking for the best place to buy used luxury cars in Delhi.

Right?

Well, when it comes to the best place to buy used luxury cars, one can’t ignore PCH Auto World. It is one of the best-used car dealership companies in Delhi. They provide reliable and trustworthy services as compared to other private sellers.

Here’s are 4 reasons why PCH Auto World is the best place to buy used luxury cars in Delhi:

1.Guaranteed Delivery of High-Quality Luxury Car

Usually, when people buy a pre-owned luxury car from individual sellers or unauthorized dealers, they won’t get the guarantee of getting a high-quality luxury vehicle.

However, PCH Auto World 100% guarantees the delivery of a reliable vehicle. PCH Auto World is an authorized car dealer that only sells a vehicle to their customer after completing its quality-check.

Also, the cars sold by PCH Auto World are functionally tested and sometimes accompany a warranty. On buying a used luxury car from them, you stand a chance to get a worry-free warranty also.

2.Reputable Name in the Car DealershipBusiness

It’s hard to say what exactly will happen if you buy a car from an unauthorized car dealer or other private parties. Maybe they will trick you into buying a bad-quality car. Or you may end up getting duplicate information about the condition, maintenance, and repair history of the car.

However, in the case of PCH Auto World, things are different. The ID reputation of PCH Auto World is high in the market as compared to other car dealers. No doubt, you will get value for every amount of money spent if you purchase a car from PCH Auto World.

Also, they offer a variety of luxury car collections of top brands such as BMW, Mercedes-Benz, Audi, Rolls Royce, Bentley, and many more. If you are dreaming of buying a luxury car in good condition, then look no further than PCH Auto World.

3.Easy Financing Options

Authorized car dealers offer easy financing options and plans such as low down payments, etc. to their customers. These financing options are not offered by other sellers.

PCH Auto World also provides these such options to their potential clients. The primary goal of these offers is to provide the customers with financial flexibility.

This will help them to buy the luxury car that they have been dreaming to buy for so long. The buyer has the option to pay through cash, cheque, or easy monthly installments too.

4.Hassle-Free Process of Sales

Keeping aside the above reasons, customers who are looking to buy pre-owned cars always prefer dealers that provide a hassle-free process of sales.

At PCH Auto World, you will get nothing short of respectful and personalized car dealing services. The sales process and documentation are hassle-free and not much time-consuming.

Final Thoughts

If you are looking for a used luxury car, then buy it the right way. PCH Auto World can help you in doing that in a safe and efficient way.

PCH Auto World provides you a variety of options when it comes to selecting the brands of the car companies.

Get a quote today with our experienced automobile dealers and experience 100% satisfaction while buying a pre-owned luxury car.

Artificial Intelligence Revolutionizing the Smartphone Industry

aileenscott — Mon, 08 Mar 2021 06:18:34 +0000

Artificial intelligence (AI) is on the verge to unleash its potential impact in the smartphone industry.

Isn’t it amazing to find how smartphones when integrated with AI have the capability of making their own choices as per the environment? Smartphones have become smarter than ever before, and with AI on the rise, the features could be limitless.

However, with AI integration, your smartphone will only get better. From offering better protection to providing lower latency and efficiency improvement, your phone can make its choice without having the need to configure them. Besides these features, it also offers improved perception through augmented reality (AR) and personalization.

Here’s what Techhq has to say, “Like how the recent iPhone 12 launch unpacked the tiny transistors and the AI advantages of Apple’s new A14 Bionic chip – promising nearly 30% uptick in CPU, GPU, and AI-powered sensors performances – the Qualcomm Snapdragon 888 is the chipmaker’s first 5-nanometer chip.” Perhaps this industry is one area that will uptick the trends in AI this year.

What’s a Qualcomm Snapdragon 888?

According to Qualcomm, in 2020, when the annual Snapdragon Tech Summit Digital 2020 took place, the organization, Qualcomm Technologies, Inc. established its most recent flagship Qualcomm® Snapdragon™ 888 5G Mobile Platform, setting a benchmark for flagship smartphones this year.

This platform now packs AI, mobile innovations in 5G, camera technologies, and gaming to convert premium mobiles into elite gaming rigs or intelligent personal assistants. The Snapdragon 888 and the latest 5G connectivity is on the cusp of redefining the current mobile experience thus, ushering in a better and improved perspective. More so, the unveiling of Qualcomm’s new AI chip emphasizes the fact that AI is going to have a greater role to play in the foreseeable future.

Best features of AI in smartphones

•AI and machine learning incorporated in Alexa and other virtual assistants

The smartphones of the present era have fundamental features of VR incorporated in them and are improving at a rapid pace. You would be surprised how speech recognition can now become a great listener despite a crowded environment.

With time, virtual assistants will be poised to become a greater feature of the mobile phone interface. Not to mention, it clearly understands the natural human language that is offered.

•Intelligent display

How intelligent your phone’s display could get? Well, there’s this feature called adaptive illumination. This is another feature AI offers wherein manual configuration is not required. The brightness of the screen can be adjusted through self automatically. How? Using machine learning the phone can learn from your own modification made thus customizing the brightness of the screen to the right and suitable state.

•Individual profiling

Smartphones can easily analyze information for individual and behavioral profiling. People can actually ask for security or support, however, this will take place under two circumstances. One is the manner in which the operation will be conducted and the second is the situation they’re in, either office, home, or transport.

•Camera

There’s this feature in a smartphone that lets you identify anything within the camera frame. From landscape to lightning and food, this feature helps adjust the settings and get the best possible picture. Facial features are now detectable using AI to improve for a better portrait.

•Facial detection

With the help of pictures from onboard cameras, AI can easily help you open your mobile phone. Despite wearing glasses, makeup, growing a beard, the AI and machine learning algorithms on the camera help make identification easy.

Some of the best reasons why AI is revolutionizing the industry are because of multiple factors like enhanced security, quick speed, real-time data collection, elevated consumer engagement, and personalization.

An Insight into Private Equity Industry 2020

aileenscott — Fri, 05 Mar 2021 12:53:03 +0000

Private equity firms play a crucial role in the economy by helping the enterprises grow while generating returns for investors. During the pandemic, they played an important role by providing capital and industry expertise for companies. In brief, the modern private equity industry has come a long way. Some of the top private equity firms include Advent International, Apollo Global Management, Blackstone, Carlyle, and CVC Capital Partners.

As a USD 4 trillion industry representing 5.5% of all equities, private equity firms are a behemoth in the finance industry indeed. There is no less performance from the past decade, and there are no signs for it too -come what may! It could be the recent pandemic or any other recession, PE firms are prepared for it. Private equity firms view digital transformation as an opportunity to value creation.

Though private equity firms had a free fall in the first quarter of 2020, deal and exit values snapped back to normal in the third quarter of 2020. The H2 2020 ended up very strong in all sense for the industry.

To expand, the industry proved to be resilient despite the challenges brought about by the pandemic. The PE industry witnessed an abrupt decline the Q1 as the pandemic hit the market at the end of Q1. PE firms put a hold on transactions, concentrated on stabilizing the existing portfolio companies by providing operational support. Q3 was a profit period, where the transaction volume reached USD 168 billion – exhibiting a 90 percent increase over the same period in 2019. Asia-pacific doubled its investment money in the H2 as compared to the same period in 2019, and North America registered a 30 percent increase in deal values in H2 2020.

To summarize., PE firms are already helping their portfolio companies to manage inventory and cash flow; share best practices and review operation models. Some of them have even set up crisis-management hubs and have appointed leaders to provide support across portfolio companies.

For e.g. 1. Apollo Global Management Inc., has created an online-sharing portal and increased the conference calls with management teams.

HireVue Inc., a portfolio company of Carlyle Group has video interviewing systems to hire during the pandemic.

Let’s have an insight into the private equity industry here.

Fig 1. Private Equity through Decades

In brief, private equity firms played a key role during the pandemic situation. As they have lots of dry powder, they can wait for the right time to deploy cash, have more control over investment durations, and steer companies through a crisis.

The pandemic opened a lot of opportunities in sectors such as life sciences, information technology, and the healthcare industry. Further, PE players are becoming more attracted to minority investments. They are holding exits to assess the long-term impact of the pandemic and bring affected businesses on a recovery mode.

In conclusion, PE firms have the potential to gain a strong position in the financial market by 2030, provided they capture the growth. Current business practices and operating systems must need a change to capture the anticipated success. PE firms may have to work in a different and unique way with a focus on value creation, and new organizational models.

Also, ESG (Environmental, Social, and Governance) is becoming a critical factor to gain market share these days as customers, employees, and limited partners demand it. PE firms who can deliver these only can reap the expected rewards.

Conclusion

PE industry is one of the kinds that are always prepared. The pandemic situation is a direct witness to it. If private equity career interests you, this is high time to take a plunge into the career as the industry grows further bringing opportunities for young and aspiring professionals.