DEV Community: AlicePhamFI

UK Client Success Manager

AlicePhamFI — Sat, 08 Feb 2025 11:57:34 +0000

About the company
Nexus FrontierTech empowers institutions with financial data processing products through its proprietary generative AI platform that automates data-driven processes, extract valuable insights from unstructured data, and improve decision-making processes. With a global team of more than 50 AI researchers, analysts and business leaders, Nexus envisages a digital world transformation that maximises human potential and sustainable value creation.

About the role
About Nexus Frontier Tech

Nexus FrontierTech is an AI solutions company. Our mission is to empower financial institutions with data processing products through our award-winning generative AI platform, OneNexus. Using cutting-edge computer vision and generative AI technologies, OneNexus allows banks and asset managers to create customized data-driven workflows that extract valuable insights from unstructured data and collaborate on decision-making.

Job brief

We are seeking a UK Client Success Manager to drive growth and foster long-term relationships with global banks, primarily those with HQ or a strong presence in the UK and the broader EMEA region. This role will focus on delivering customized AI solutions that address specific challenges within banking, especially in credit and loan services. The ideal candidate will have a solid background in banking, a passion for cutting-edge technology, and proven experience working with remote and diverse global teams.

Responsibilities

Client Relationship Management

Cultivate and maintain strong, trust-based relationships across various departments within banking clients (including credit, risk management, sustainability, data analytics, and operations teams).
Act as a strategic advisor to clients by deeply understanding their needs and challenges and aligning our AI solutions to their strategic objectives.
Regularly communicate with key stakeholders, ensuring satisfaction and identifying potential areas for upsell and expansion.
Sales & Account Growth

Drive sales of customized AI solutions, with a focus on upselling existing products and cross-selling complementary services.
Proactively identify and pursue new business opportunities within existing banking accounts.
Achieve and exceed sales targets by strategically engaging with clients and building strong, multi-level relationships.
Product & Technical Expertise

Maintain a strong understanding of our AI solutions and their applications in credit, loans, and other banking functions.
Stay up-to-date with AI advancements and how they apply to the banking industry, sharing insights with clients to promote further engagement.
Collaborate with internal technical teams to ensure client requirements are met and feedback is incorporated into future product development.
Represent Nexus at various events and forums to drive thought leadership in AI.
Collaboration & Remote Team Coordination

Work effectively with global, remote teams, coordinating across time zones to deliver seamless service and support for clients.
Serve as a liaison between client and technical teams to ensure a smooth delivery of AI solutions.
Coordinate with project managers, data scientists, and engineers to keep projects on track and maintain client satisfaction.

Requirements

Experience: 5-10 years in sales or account management, preferably with experience in the banking or financial services industry.
Industry Knowledge: Deep understanding of banking products and processes, particularly credit and loans. Prior work experience within a bank will be an advantage, especially in a credit or loan-focused role.
Technical Interest: Passion for technology, especially in AI and data-driven solutions for financial institutions.
Language skills: Native-level fluency in English with the ability to distill complex ideas into actionable insights.
Relationship-Building Skills: Strong interpersonal skills with a track record of building relationships across various departments within large organizations.
Communication: Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
Remote Work: Demonstrated experience working with remote, cross-functional teams and managing client expectations across time zones.

Why Join Us?

This is an exciting opportunity to work at the intersection of AI and finance, with a rapidly growing AI tech consultancy that offers innovative solutions to some of the world’s leading banks. You'll join a dynamic, global team and directly impact shaping the future of AI in the banking industry.

Compensation: Competitive base salary + performance-based incentives

How to Apply: Please send your CV to https://revolutpeople.com/nexusfrontiertech/public/careers/position/uk-client-success-manager-90e16f08-757c-4a6d-b96a-8ca96187e286

Japanese Client Success Manager

AlicePhamFI — Sat, 08 Feb 2025 11:56:57 +0000

About the role
About Nexus Frontier Tech

Job brief

We are seeking an experienced Japanese Client Success Manager to ensure client satisfaction, drive adoption, and foster long-term relationships with global banks, primarily those with HQ or a strong presence in Japan. This role will focus on helping clients maximize the value of our AI solutions by understanding their challenges and delivering tailored support and solutions. The ideal candidate will have a solid background in customer success, a passion for cutting-edge technology, and proven experience working with remote and diverse global teams.

Responsibilities

Client Relationship Management

Build and maintain strong, trust-based relationships with key stakeholders across various departments within banking clients (e.g., credit, risk management, sustainability, data analytics, and operations teams).
Serve as the primary point of contact for clients, ensuring their needs are met and their expectations exceeded.
Act as a strategic partner to clients by understanding their goals and aligning our AI solutions to help achieve them.
Regularly check in with clients to measure satisfaction, address concerns, and identify opportunities for improvement and growth.
Onboarding & Client Enablement

Lead the onboarding process for new clients, ensuring a seamless and positive experience from the start.
Provide training and resources to clients to help them effectively use OneNexus and integrate it into their workflows.
Develop tailored success plans that outline goals, milestones, and success metrics for each client.
Adoption & Engagement

Proactively monitor client usage and engagement with our AI solutions, identifying opportunities to drive deeper adoption.
Share insights and best practices to maximize the impact of our solutions on client operations.
Provide thought leadership on AI advancements and their relevance to banking challenges, keeping clients informed and engaged.
Collaboration & Advocacy

Act as a liaison between clients and internal teams, ensuring client feedback is incorporated into product development.
Collaborate closely with technical, sales, and project management teams to deliver an exceptional client experience.
Represent Nexus at client meetings, industry events, and forums to strengthen relationships and showcase our expertise.
Retention & Growth

Drive customer retention by ensuring high levels of satisfaction and measurable ROI from our solutions.
Identify opportunities for upselling and cross-selling additional features and services that address client needs.
Develop case studies and success stories with clients to highlight the impact of our solutions.

Requirements

Experience: 5-10 years in customer success, client management, or a related role, preferably in the banking or financial services industry.
Industry Knowledge: Strong understanding of banking products and processes, particularly in credit and loans. Experience working within a bank or with banking clients is a significant advantage.
Technical Interest: Passion for technology, especially in AI and data-driven solutions for financial institutions.
Relationship-Building Skills: Exceptional interpersonal skills with a track record of building and maintaining relationships across various departments within large organizations.
Communication: Excellent written and verbal communication skills, with the ability to translate technical concepts into actionable insights for clients.
Language Skills: Native-level Japanese fluency with excellent English proficiency in both written and verbal communication.
Remote Work: Proven experience working with remote, cross-functional teams and managing client relationships across time zones.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to anticipate client needs and proactively address challenges.
Required Education: Bachelor’s degree or higher in a relevant field.

Why Join Us?

This is an exciting opportunity to work at the intersection of AI and finance, with a rapidly growing AI tech consultancy that offers innovative solutions to some of the world’s leading banks. You'll join a dynamic, global team and play a critical role in shaping the future of AI in the banking industry while ensuring our clients achieve success.

Compensation and Employment Terms

Employment Type: Initially, the role will be conducted under a contractor agreement until the establishment of a corporate entity. Afterward, you will be employed as a full-time employee.
Salary/Overtime Allowance: Compensation will be determined based on experience and abilities. Incentive program available.
Working Hours: 8 hours of actual work per day.

How to Apply: Please send your CV to: https://revolutpeople.com/nexusfrontiertech/public/careers/position/japanese-client-success-manager-d47090fd-1c30-4825-b7d3-eea42f1134d4

Please note that only interested candidates shall be contacted.

Graphic Designer Freelancer

AlicePhamFI — Sat, 08 Feb 2025 11:55:56 +0000

About the role
Location: Preferably based in Hanoi, Vietnam
Employment Type: Part-Time (Flexible Hours)
Working Hours: Minimum 10 hours per week, with at least 5 hours during key working hours (9:00–12:00 or 14:00–17:00 VNT)

About us

We are a fast-growing fintech startup specializing in delivering cutting-edge AI solutions to large financial firms worldwide. Our mission is to empower businesses through AI-driven insights and automation, transforming the financial industry with innovation and precision.

Are you a creative graphic designer with a passion for impactful, audience-focused work? At Nexus, we’re looking for a talented Graphic Designer to help elevate our visual identity and bring innovative ideas to life for a cutting-edge tech company.

At Nexus, we believe in blending flexibility with meaningful connections. While most of your work can be done remotely, we value face-to-face discussions for important topics that require deeper collaboration. This means you’ll occasionally join us at a coworking space in Hanoi for impactful brainstorming and team alignment sessions.

What You’ll Do

Design and Branding Excellence

Create captivating visuals for social media, websites, landing pages, email campaigns, and advertising materials.
Developing user-focused designs with strong UX/UI principles, e.g. experience with Wix or similar website-building platforms is an advantage.
Craft professional slide templates, corporate materials, and presentations that tell our brand story.
Design high-quality event assets for online and offline events, such as banners, brochures, and standees.
Collaborate and Innovate

Contribute to internal projects, including case studies, use cases, reports, and strategic documents.
Partner with senior leadership to create impactful designs for workshops and meetings.
Propose bold ideas aligned with the Brand Innovate strategy while maintaining consistency with brand guidelines.

What We’re Looking For:

Required Skills and Experience:

English Communication: Proficient in English, both written and verbal.
Design Expertise: 2+ years of professional experience, with at least 1 year specializing in website design and UI/UX.
Proficiency with Tools: Skilled in Adobe Illustrator, Photoshop, and Canva. Bonus: Experience with Figma or other similar platforms.
Website Design: Hands-on experience designing and optimizing websites, especially on platforms like Wix.
Aesthetic Vision: A strong eye for innovative, effective design while ensuring functionality and storytelling.
Audience-Centric Mindset: Ability to create logical, clear, and impactful designs tailored to audience needs.
Preferred Background:

Experience working with technology, AI, fintech, regtech, or similar industries.
Understanding of sales and marketing strategies.
A portfolio showcasing sophisticated, B2B-focused design projects.
Based in Hanoi, Vietnam (preferred).
Key Competencies:

Detail-Oriented: You care about typography, spacing, layout, and the design details.
Adaptable: Quickly align with Nexus’s branding style while bringing fresh, creative ideas.
Efficient: Deliver high-quality work independently and in collaborative settings.

Why You’ll Love Working with Nexus:

Flexible Schedule: Work on your terms while aligning with key hours for meetings and collaboration.
Impactful Work: Be part of high-profile projects shaping the image of a forward-thinking tech company.
Creative Freedom: Collaborate on innovative designs that elevate Nexus’s brand.
Efficient Workflow: Small tasks completed in 24–48 hours, larger projects within 3–5 days. However, timelines may vary depending on the specific project requirements and scope.

Ready to Apply? Send your CV and portfolio to https://revolutpeople.com/nexusfrontiertech/public/careers/position/graphic-designer-freelancer-a4294d0a-df08-49bb-aa15-5c187f256a48

Let’s create amazing things together!

Freelancer UI/UX Designer (Junior/Mid)

AlicePhamFI — Sat, 08 Feb 2025 11:55:11 +0000

About the role
About Us:

At Nexus Frontier Tech, we’re revolutionizing the fintech landscape with cutting-edge AI solutions. As a fast-growing startup, we empower businesses with smart tools that simplify decision-making and accelerate growth. Join our global team to shape the future of AI-driven fintech products.

About the Role:

We’re seeking a talented Freelancer UI/UX Designer to collaborate closely with our Product Designer and Sales teams. This freelance role requires a sharp eye for detail, innovative thinking, and an exceptional ability to design intuitive user experiences. Your work will directly impact our product demos and sales efforts, showcasing the potential of our AI-powered fintech solutions to prospective clients.

Key Responsibilities:

Collaborate with the Product Designer to create visually compelling and user-friendly interfaces for our AI-powered tools.
Design and refine mockups, wireframes, and interactive prototypes that align with our brand and product vision.
Support the Sales team by enhancing demo presentations with engaging UI/UX elements.
Support the design process from ideation to final delivery, collaborating with senior designers to ensure high-quality results within deadlines.
Stay up to date with UI/UX trends and best practices to continuously elevate our product design.

What We’re Looking For:

Proven experience as a UI/UX Designer with a strong portfolio (preferably in fintech, SaaS, or AI-driven products).
Proficiency in Figma and other industry-standard design tools.
Basic understanding of user experience principles, design best practices, and accessibility standards.
Ability to work independently, manage tasks efficiently, and adapt to a fast-paced startup environment.
Strong communication and collaboration skills to work effectively with a global team.
Proficiency in English.
Meetings are only required during working hours (Monday to Friday, 9 AM - 6 PM Vietnam Timezone). You have full flexibility to manage your own schedule for design work—just ensure you meet your estimated deadlines. This allows you to work at your most productive hours while maintaining clear communication with the team.

Why Join Us?

Be part of an innovative fintech startup making a real impact in the AI space.
Work with a passionate and supportive global team.
Enjoy a flexible freelance role with remote work opportunities.
Contribute to high-impact projects that drive business growth.

How to Apply: Ready to design the future of fintech? Send your resume, portfolio, and a brief note about why you’d be a great fit to: https://revolutpeople.com/nexusfrontiertech/public/careers/position/freelancer-ui-ux-designer-junior-mid-3919ddab-8be7-4446-a5b8-a62ad6ed383f

We can’t wait to see your work!

HEL/BER/REMOTE - Smartly.io l Fullstack Javascript Developer (NodeJS/React)

AlicePhamFI — Fri, 30 Apr 2021 12:57:38 +0000

Location: Helsinki/Berlin/Remote

About Us:
Smartly.io is a fast growing SaaS product company with over 400 Smartlies with footholds in 17 cities, serving more than 650 brands worldwide, including eBay, Uber and Zalando.

As a Fullstack Developer within our optimisation team called Autopsy, you will help us save our customer's time and money while decreasing the amount of manual work needed to create beautifully effective campaigns. The team is building an extremely powerful tool that is in the core of our product - triggers, automations and automated optimisations that make customers' ad spend more efficient and aligned with their goals. The team is also currently scaling the architecture by implementing new multiplatform microservices.

Autopsy is a team of currently six developers and one product manager. It is an independent fullstack team, so communicating with other engineers, product managers and designers, and even customers is essential. We use NodeJS, Typescript, Postgres, RabbitMQ and Kubernetes as the base for new microservices we spin up in the backend, React in the frontend.

(https://www.smartly.io/careers/fullstack-javascript-developer-nodejs-react-4001721004)

Key Resposibilities:
• Designing, building and maintaining end-to-end data pipelines featuring Automated Optimisation
• Contributing to a high-load multiplatform automation service
• Building an integration service for optimisation features
• Collaborating with different team members to provide recommendations on implementation details of certain features
• Working in close cooperation with our customers to make sure that we are creating features that benefit them the most

Benefits:
• Relocation Supports
• Comprehensive salary and bonus
• Full 5 weeks of paid vacation
• Health coverage
• Wellness program
• Company-paid learning opportunities (courses, conferences, books)
• Computer (MAC or PC) + phone with plan + Bose headphones
• Offsite and team outings

If you look to step-up your career as a senior developer, a Smartly.io self-organizing team could be your next home!

Contact:
Alice Pham - Technical Sourcer @ Smartly.io
Email: alice.thungan@smartly.io

• Smartly.io’s Next Phase of Growth: https://bit.ly/3t3D9F9
• Software Engineering at Smartly.io: https://bit.ly/3x2lUYg
• Smartly.io DevTalks over the years: https://bit.ly/3aR2nk9

Germany/Remote- Smartly.io - Senior Fullstack Developer (Core Platform Services)

AlicePhamFI — Wed, 28 Apr 2021 11:58:54 +0000

Location: Germany-wide/Berlin/Remote
Salary Expectation: Up to €80K+ OTE

About Us:
Smartly.io is a fast growing SaaS product company with over 400 Smartlies with footholds in 17 cities, serving more than 650 brands worldwide, including eBay, Uber and Zalando.

We are looking for a full-time Senior Fullstack Developer to join our team Aether. In the team you will get to build Smartly's cross-platform functionality by developing services and functionality to end-users as well as to other developer teams within Smartly. Aether is a remote working team so you can work either anywhere from Finland or from Berlin!

We are quite agnostic about technology and always aim to choose the best tools for the job. On the backend, our favoured stack is NodeJS in combination with TypeScript usually coupled with PostgreSQL and/or RabbitMQ. On the front-end side of things, React with TypeScript is the flavour du jour.

(https://www.smartly.io/careers/senior-fullstack-developer-core-platform-services-4008117004)

Key Resposibilities:
• User identity management
• Role based control (RBAC) and dynamic access control
• Designing and implementing roles for different types of users
• Single Sign On (SSO) functionality and Just-in-Time User Provisioning
• Notifications (both Email and In-App) and messaging

Requirements:
• 5+ years of relevant experience
• Experience in building web backends using any reasonable stack. We appreciate experience in the NodeJS stack, and ability to understand PHP code as that is our legacy stack that we're trying to break down into microservices, but if you have experience in another web stack we can work it out.
• Fluency with current frontend development toolchains, whether that be React, Vue or Angular.
• Drive to solve customer problems and deliver value at a fast pace.

If you look to step-up your career as a senior developer, a Smartly.io self-organizing team could be your next home!

Contact:
Alice Pham - Technical Sourcer @ Smartly.io
Email: alice.thungan@smartly.io
Skype: alicepham_268

• Software Engineering at Smartly.io (https://www.smartly.io/blog/how-engineers-work-at-smartlyio)
• Smartly.io DevTalks (https://www.youtube.com/watch?v=-kJhMGLLXtQ)