DEV Community: Allan Jay

It's a Flask weekend.

Allan Jay — Sat, 07 Nov 2020 14:48:10 +0000

Any projects or resources for beginners?

5 Ways to Integrate Chatbots in your Business

Allan Jay — Wed, 04 Nov 2020 16:05:43 +0000

Artificial intelligence has rapidly grown in the past five years. New approaches in AI-based services and software have begun penetrating various industries and markets. One of the most common manifestations of AI today is chatbots.

Chatbots are slowly replacing frontline personnel to handle customer service, marketing efforts, and more. Consequently, more and more consumers are embracing chatbots. In fact, more than 67 percent of customers around the world have interacted with chatbots in the past year. It is projected to increase to up to 85 percent in the next year.

These artificial assistants are becoming easier to adapt, as well. Many service providers are focusing on intuitive chatbot applications that you can easily use without having to learn computer programming. They can be used on practically any part of business processes such as marketing, customer support, employee communication, and more.

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5 Reasons Why Chatbots Should Be Part of Your Business

Allan Jay — Wed, 04 Nov 2020 16:00:18 +0000

Chatbots are the future of business, and the future is here!

The increasing popularity of chatbots is finally making way to actual industrial applications. Multi-national companies such as H&M and American Express have begun integrating their own chatbots to various parts of their businesses. The cutting-edge technology is steadily providing more and more companies, the much needed proactive customer service experience while maintaining efficiency.

Since 2017, chatbots have increased rapidly in various industries. The use of chatbots on the popular Facebook Messenger alone jumped from 30,000 in 2916 to 100,000 in 2017. Even the current generations of customers are expected to use chatbots on a daily basis, with 60 percent of the youth already doing so. It is projected that 80 percent of businesses will be using the technology by 2020.

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