DEV Community: Andrew Bright

Isn’t Freewallet a scam?

Andrew Bright — Fri, 17 Jan 2025 18:12:03 +0000

Freewallet is not a scam, they say. The truth? They just need to “verify you.” Long-time users apparently don’t face any issues. But who spreads such claims? It’s the people who actively promote Freewallet. Don’t believe it! Freewallet is absolutely a scam.

Even customers who have been withdrawing their funds successfully for years can suddenly find their accounts blocked without warning. Let us share another shocking story from a victim of Freewallet’s fraudulent practices.

This particular wallet was created on August 6, 2017, and received Ethereum deposits from various mining pools. The user first noticed their withdrawal being blocked on September 19, 2024. Here’s what happened: they attempted to withdraw coins but were greeted with an error message instead.

In September 2024, the customer reached out to Freewallet’s support after realizing their coins were inaccessible. At first glance, one might assume this was a case of an inexperienced user. But no—this is someone who had been using the wallet flawlessly for over seven years! Then, out of nowhere, the account was flagged for “suspicious activity.” Does that sound believable to you?

The reality is that Freewallet’s fraudulent scheme begins the moment a user’s account balance becomes lucrative enough to catch their attention. This is when accounts are suddenly frozen under dubious pretenses.

Avoid the Freewallet scam at all costs! Any customer could become a victim of this shady behavior. And don’t count on their support team to provide any real assistance. Based on numerous experiences, they routinely ignore complaints and fail to resolve issues.

For example, in one case, the client’s account was frozen, leaving them unable to access their funds. However, inactivity fees continued to be deducted regularly. When the customer complained about the lack of response from support, Freewallet smugly replied that they had no fixed timeline for addressing such concerns.

The excuses are often laughable. In this instance, the company claimed they couldn’t verify the customer’s residential address because their documents weren’t in English. Imagine that—a client from Spain submitting official documents in Spanish, only to be denied service. What reputable cryptocurrency wallet demands utility bills just to process transactions? It’s absurd, but it’s no accident. This is how Freewallet has systematically robbed hundreds of users.

Don’t let Freewallet’s scammers get their hands on your funds. Stay far away from this app and protect your hard-earned cryptocurrency.

Isn’t Freewallet a scam?

Andrew Bright — Thu, 16 Jan 2025 14:34:24 +0000

Don’t let Freewallet’s scammers get their hands on your funds. Stay far away from this app and protect your hard-earned cryptocurrency.

Freewallet support won’t help you!

Andrew Bright — Fri, 10 Jan 2025 17:43:35 +0000

Freewallet org is not a crypto wallet. It’s not “a safe and secure crypto app”. It’s a scam!

The application administration does not help clients. She blocks them and steals their coins. And all technical support answers usually boil down to endless promises to sort it out and stalling for time! Don't believe me? Here are some screenshots from the victims!

Ticket #510112

The Freewallet's administration has debited 840 DOGE from a client’s wallet, and this deduction is not related to a transaction fee. It was an unjustified withdrawal of funds, allegedly due to "inactivity on the wallet." Notably, such terms were not stated when the wallet was created. A secure crypto wallet is designed to ensure that no money can be withdrawn without the user’s knowledge or consent. The fundamental principle of cryptocurrency lies in its decentralization. Neither governments, banks, nor wallet administrators should have the authority to block or seize your assets. Cryptocurrencies gained popularity precisely because of this independence. However, in this instance, the client faced a series of violations: first, they were prohibited from withdrawing their assets, then their requests for assistance were ignored by tech support, and ultimately, the administration outright took their funds!

Ticket #500999

This user has been unable to access their coins since July! The victim went through extensive verification processes, providing scans and photographs of documents, filling out forms, and even recording multiple videos to prove ownership of the wallet. Despite these efforts, as shown in the screenshot, countless messages were sent, yet the administration nitpicked every detail, stalling the process further. Even after all this, the client still couldn't retrieve their funds.Freewallet.org has persistently refused to allow this client to withdraw their coins!

We can show you hundreds of similar cases!

In all these cases, clients are faced with the theft of their coins and the inability to withdraw assets. Freewallet support ignores requests. This is a typical scam!

Freewallet support won’t help you!

Andrew Bright — Sun, 29 Dec 2024 18:43:53 +0000

Freewallet org is not a crypto wallet. It’s not “a safe and secure crypto app”. It’s a scam!

Ticket #510112

Ticket #500999

We can show you hundreds of similar cases!

In all these cases, clients are faced with the theft of their coins and the inability to withdraw assets. Freewallet support ignores requests. This is a typical scam!

Freewallet support won’t help you!

Andrew Bright — Thu, 19 Dec 2024 18:27:20 +0000

Freewallet org is not a crypto wallet. It’s not “a safe and secure crypto app”. It’s a scam!

Ticket #510112

Ticket #500999

We can show you hundreds of similar cases!

In all these cases, clients are faced with the theft of their coins and the inability to withdraw assets. Freewallet support ignores requests. This is a typical scam!

Freewallet support won’t help you!

Andrew Bright — Sat, 14 Dec 2024 18:24:37 +0000

Freewallet org is not a crypto wallet. It’s not “a safe and secure crypto app”. It’s a scam!

Ticket #510112

Ticket #500999

We can show you hundreds of similar cases!

In all these cases, clients are faced with the theft of their coins and the inability to withdraw assets. Freewallet support ignores requests. This is a typical scam!

Freewallet support won’t help you!

Andrew Bright — Fri, 13 Dec 2024 18:21:21 +0000

Freewallet org is not a crypto wallet. It’s not “a safe and secure crypto app”. It’s a scam!

Ticket #510112

Ticket #500999

We can show you hundreds of similar cases!

In all these cases, clients are faced with the theft of their coins and the inability to withdraw assets. Freewallet support ignores requests. This is a typical scam!

Freewallet issue reported by new victim of this scam

Andrew Bright — Tue, 03 Dec 2024 18:03:36 +0000

Freewallet has left yet another user frustrated and financially stranded. This story highlights how their shady practices can impact anyone who trusts their platform.

In July 2024, a user attempted to log into their Freewallet account containing a significant amount of cryptocurrency. They were prompted to enter an authorization code that never arrived. After contacting Freewallet support, the user was asked to provide screenshots and further details. Despite sending over 20 follow-up messages, the promised code never materialized, leaving the user unable to access their funds.

Unfortunately, this is not an isolated incident. Numerous reviews and user accounts suggest Freewallet deliberately blocks access to user funds under flimsy pretenses like "suspicious activity" or unsubstantiated KYC/AML requirements. In many cases, users are left in limbo with no meaningful support from the platform.

To protect yourself from similar issues, avoid Freewallet at all costs. If you’ve experienced something similar, document everything—screenshots, emails, and correspondence. Share your story with law enforcement and advocacy groups who can amplify your case and pressure Freewallet to act.

Remember: a crypto wallet should protect your assets, not put them at risk.

Freewallet issue reported by new victim of this scam

Andrew Bright — Mon, 02 Dec 2024 17:47:39 +0000

Freewallet has left yet another user frustrated and financially stranded. This story highlights how their shady practices can impact anyone who trusts their platform.

Freewallet fees is a way to scam clients

Andrew Bright — Tue, 26 Nov 2024 19:50:03 +0000

Freewallet has been accused of engaging in deceptive practices, particularly KYC (Know Your Customer) fraud, to unlawfully seize user funds. Customers often report being blocked from accessing their wallets after receiving vague notifications about "suspicious activity." In some cases, the process is even more blatant—users claim their assets are directly deducted without explanation.

One victim shared their experience, stating that they had stored assets in Freewallet since 2021 and had received no prior communication about changes to fee structures, such as the introduction of inactivity fees. Despite this, their balance was unexpectedly reduced to zero. This raises serious questions about Freewallet’s operations, as it markets itself as a wallet service rather than an exchange or investment platform. Yet, funds are reportedly being deducted without user consent or notification, which users argue constitutes theft.

Unlike legitimate wallets that charge fees solely for processing blockchain transactions, Freewallet appears to impose additional, undisclosed charges. While forced deductions in certain scenarios might raise eyebrows, the complete lack of transparency or prior notice transforms this practice into outright misconduct.

One user outlined their timeline: joining Freewallet in March 2021, depositing funds in January 2023, and logging in sporadically that same year. By October 2024, their account had been emptied without their knowledge. This case serves as a cautionary tale for anyone considering using the platform, as similar losses could happen to other users.

For those who have experienced similar incidents, evidence of these actions—such as screenshots documenting unauthorized deductions—can be critical. Victims are encouraged to come forward, share their stories, and collaborate in reporting these practices to authorities. Collective action is essential to hold perpetrators accountable and prevent further exploitation. Contact freewallet-report@tutanota.com to join efforts in seeking justice.

Freewallet scammed Minergate former customer

Andrew Bright — Sun, 17 Nov 2024 18:21:14 +0000

A user recently shared a frustrating ordeal with Freewallet after years of using the service without issues. They originally set up their Freewallet account in 2018, gradually depositing various cryptocurrencies like Fantom Coin, Classic Monero, and Monero (XMR), some of which came from their MinerGate mining activities. For years, everything seemed to go smoothly, and in 2021, the user even converted most of their XMR to DOGE and ETH without incident.

However, in September 2024, things took an unexpected turn. When the user tried to convert their DOGE back to ETH within Freewallet, they encountered a sudden account block. Freewallet required identity verification, which the user promptly provided. But instead of solving the issue, this led to a cycle of repetitive, frustrating requests from Freewallet support. Each time the user submitted the requested ID, photos, and documents, they received responses asking for the same information again. To make matters worse, Freewallet’s system kept creating new ticket numbers each time the user replied, adding further delays and confusion.

The situation escalated when Freewallet asked for information that the user couldn’t provide, including transaction details from MinerGate, a service that had shut down. Despite the user’s best efforts to provide every document and answer requested, Freewallet continued to delay. They repeatedly cited "suspicious activity" and stalled, with generic responses advising the user to "be patient" as they reviewed the submitted information—some of which had already been provided multiple times.

The user soon discovered that they weren’t alone; others had faced similar issues with Freewallet, sparking concerns about the service’s practices. Now, after months of trying and failing to access their funds, the user’s story is being shared to warn others about potential pitfalls with Freewallet and MinerGate.

For the full detailed account, check out the main article here https://medium.com/@frwttruth/freewallet-scams-former-minergate-client-41a81ec3b3ea

Why are we sure that Freewallet's actions are SCAM!

Andrew Bright — Wed, 13 Nov 2024 19:17:34 +0000

Freewallet support claims they are not scammers. They convince that the administration blocks wallets only for security reasons. Great. Then why do you ignore clients who provided you with ALL documents?

Here is a screenshot of one of the clients who purchased 10 ETH in 2017. The user stored the assets in his Freewallet wallet, and when he tried to withdraw... he received a notification that his account was blocked. The client did not suspect that he was faced with a scam. He diligently sent support more and more documents, scans, photographs. I even had an interview with an application employee through Skyme. But to this day the wallet remains blocked.

Do you still think it’s possible to pass Freewallet KYC

Hey, Freewallet team! Instead of trying to convince us that this is not a scam, just show us that we are not telling the truth. Unblock this client’s wallet. This is elementary, and you can immediately proudly announce yet another ridiculous accusation.

Please take another look at ticket #493948. Don’t ignore the client, because he provided all the documents and evidence, didn’t he?

But as long as this user’s wallet remains blocked, like the accounts of hundreds of other clients, we will continue to confidently assert: Freewallet uses KYC just as an excuse to steal your assets!