DEV Community: aprogrammer22

Virtual Event Engagement | Strategies, Tools and Insights [2025]

aprogrammer22 — Thu, 06 Feb 2025 16:41:45 +0000

Virtual event engagement is an important factor that determines whether your attendees are actively involved in your virtual event, they interact with your content and leave with a positive experience

In this section, we are going to explore what virtual event engagement really means, why it directly impacts your attendee satisfaction and ROI.

What is Virtual Event Engagement?

Virtual event engagement is the level of interaction and active participation of attendees during an online event.

Attendees instead of just logging in and passively watching presentations, they take part in various interactive elements such as live polls, Q&A sessions, chat discussions, networking breakouts and/ or gamified challenges.

The ultimate goal here is to replicate or even surpass the sense of connection and community that is typically experienced at in person events, this makes sure that every participant feels valued and involved.

Why Virtual Event Engagement matters.

Stronger Retention: When attendees are engaged, they stay for a longer time in the event and absorb a lot more information.
Higher Satisfaction: Active participation of audiences leads to more memorable and positive event experience
Actionable Insights: Real time engagement metrics help event organizers refine their strategies and improve ROI to stakeholders

What is the Difference between passive attendance and Active participation

Passive Attendance

This occurs when attendees tune in to the live stream but do not interact in any way.

These attendees might watch the keynote but rarely use any chat functions, participate in polls or any networking tools.

The passive attendance often results in

Lower retention of what happend during the event
Higher Dropout rates
Missed opportunities for networking or brand management

Active participation

The Active participation involves contributing to the event, that is asking questions, sharing insights and taking part in polls and gamified challenges

Active participants

Feel more satisfied with the event experience
Connect more with peers and speakers
Provide valuable feedback to other attendees

Engagement is the dividing line between a mere viewer and an active contributor.

Moving attendees from passive watchers to active participants is important for achieving event goals, these could be knowledge sharing, lead generation, community building and brand enhancement

Key Engagement metrics to consider

Poll Participation:

The percentage of attendees that are responding to live polls, quizzes or surveys.

Polls offer real time insights into the opinion of attendees and their knowledge about the topic, thus encouraging interactive learning

Chat interaction

What it is: The number of messages and conversations that are there in the event's chat

Why it matters: High number of chat messages means good attendee participation, fostering a sense of community and can reveal common questions or pain points.

Q&A Activity:

What it is: The quantity of questions that are being asked during the Q&A sessions to experts and organizers.

Why it matters: This is a two-way communication into the event, giving speakers the opportunity to directly respond to audiences and creating a feedback loop.

Gamification Update

What it is: The number of audiences that are participating in scavenger hunts, leaderboards, and other playful competitions

Gamification is fun and motivating, increasing the attendee dwell time and helping organizers collect additional data about the event.

The Psychology Behind Engagement

Social Proof

Social proof is the phenomenon where people look to others’ reactions in order to determine what to do.

When attendees are participating a lot in the chat discussions and there are excited social media posts and numerous poll responses, non-participating attendees feel compelled to respond in the chat.

How you can apply in your event

Display live participant count in chat or polls
Show chat highlights in real time to other audiences
Encourage early chatters and people interacting with the event to share their experiences.

Reciprocity:

Reciprocity is the instinctive human tendency to give back or return a favour. When experts or speakers offer valuable content such as free resources or personalized advice, the attendees feel a need to give back.

Pre-Event Engagement Strategies for Virtual Event Engagement

A. Crafting a multichannel marketing campaign

A marketing push across multiple channels is important to get your audiences excited and informed well before the event starts

By spreading messaging across all the platforms that your audiences visit, you create a sense of excitement and establish momentum early on (these platforms include social media, email, and industry forums).

1. Social Media blitz

Hashtag creation

Develop a unique hashtag for your event that your attendees, speakers and partners can share (eg VirtualEvent2025) and discuss about your event.

This centralizes the conversations about your event and makes it easier to track engagement, like how many shares etc

Teaser videos

You can create short clips with keynote speakers, sponsors, and behind-the-scenes content. Teachers spark curiosity and help potential attendees visualize the experience they can expect at the event.

Speaker takeovers

You can invite high profile speakers that are going to be at your event to take over your social media profile for a few days. They can post stories, polls and get the potential audiences excited for the event.

2. Email Automation

Segmenting your audiences

Create separate emails and segment your audiences by rile , industry or past attendance at the event. Tailored messaging feels more relevant and boosts open rate for emails.

Creating Drip Sequences

For emails, it is important to remind the audience again and again. You can create a drip campaign that introduces keynote speakers, reminds attendees of upcoming deadlines, and includes helpful tidbits about the event.

Personalization of Emails Use dynamic fields to insert attendee details like name and position or specific recommendations. Personalized emails see higher click-through rates and registration conversion rates.

B. Exclusive Pre-Event Content

Offering something valuable before the event drives early engagement and positions your brand as a valuable resource.

Attendees who gain valuable insights and perks beforehand are more likely to remain enthusiastic and committed.

1. Webinars, sneak peak with keynote speakers and behind the scene tours

Topic focused webinars:

Host free sessions on niche topics that are related to your main event. This offers immediate value and teases the depth of content that the audiences will get at the event.

Speakers interviews

A small 10-15 min livestream with speakers or a recorded interview that allows attendees to 'meet' the speaker, fostering a personal connection and eagerness to see the event

Backstage pass

Share short videos and photos from virtual "production rehearsals" or previews of the platform’s unique features. This builds excitement around the event format and what is going to happen at the event.

2. VIP sessions and Early bird Q&A

Exclusive access
You can reward the early bird entrants or VIP pass holders with a special Q&A panel that has high-profile speakers and event sponsors. This gives an immediate sense of privilege and exclusivity.
Limited capacity
Cap the number od attendees to create FOMO and urgency, thus accelerating signups

C. Interactive Pre event challenges

Challenges and competitions often help attendees engage with your event and content beforehand . This fosters a sense of community among attendees and sets an energetic tone and can also create valuable user generated content.

Hashtag contests and Content Submissions: You can ask attendee to create unique hashtags for your event , offer incentives or rewards for the most creative posts

Encourage attendees to tag your brand on social media helping you reach thier networks and boosting overall event awareness

Choosing the Right Virtual Event Chat Platform

Need Event Chat for your website or app
DeadSimpleChat is an Chat provider

Add Scalable Chat to your app in minutes
10 Million Online Concurrent users
99.999% Uptime and 100% guaranteed Uptime durring events
Moderation features
1-1 Chat
Group Chat
Polls
Q&A Sessions
Fully Customizable
Chat API and SDK
Pre-Built Chat

During Event Engagement Strategies for Virtual Event Engagement

a. Virtual Networking

One of the biggest challenges in virtual events is replicating the interactions and connections that people experience in in-person events.

You can offer networking lounges and gamified matchmaking to encourage connections that feel organic and fun

Virtual Lounges:

You can create topics specific lounges or rooms where attendees that have a shared interest can join to discuss and chat.

This mimics informal coffee break conversations at physical conferences.

Speed Networking

You can group attendees in short timed video calls that simultaneity quick introductions often seen at live events. This approach maximises the number of connections formed

Breakout sessions:

Smaller, and focused sessions theat help attendees deep dive into topics they are most interested about. These are more interactive sessions than the main stage presentations with small group of audience an expert, which encourages higher engagement and more in depth discussions.

b. Interactive Content Elements

Engaging content converts the passive viewers into active participants in the event. Active participants make the event feel dynamic, thus engaging content not only maintains attention but also deepens the learning and encourages knowledge sharing

What is Chat Moderation? & Why is Chat Moderation Important?

aprogrammer22 — Mon, 03 Feb 2025 19:14:30 +0000

In this article we are going to learn about chat moderation and why is it important. Let us first learn what really is chat moderation

Definition of Chat Moderation

Chat Moderation refers to the processes and tools that are used to oversee and manage live discussions that are done on web and digital platforms in order to create a safe and inclusive environment for all chat participants.

This includes web messaging and messaging apps, social media channels, live streaming platform, online forums and even gaming communities

Moderation encompasses all user generated content this could include text messages, images, audio messages and even video content that is sent in the chat.

To quickly rephrase for better understanding

Chat Moderation

Chat moderation refers to overseeing real time and near real time conversations that are happening on communities, virtual events and digital platforms or streaming channels to make sure that they adhere to rules and guidelines.

Objective:

To create a respectful and engaging environment by preventing harm, abuse, spam and illegal content and be in line with the community or company guidelines.

Who is a Chat Moderator?

Role and Skill sets:

A chat moderator is responsible for maintaining healthy interactions in online communities. They need strong communication abilities, empathy technical know how on how to spot community violations and act swiftly

Types of Moderators

Volunteer Moderators:

Volunteer moderators are passionate community members who help because they care about the platform and want to provide a service to the community

Hired Professionals:

Hired professionals are paid staff with formal training and professional standards

Community Managers:

Community managers are often responsible for broader engagement strategies in addition to moderation tasks.

What do Chat Moderators do?

Monitoring Chat Activity:

Chat moderators keep an eye on the discussions that are happening in the chat rooms and they flag and remove harmful content and sometimes ban users that break the rules.

Resolving Disputes and Enforcing guidelines
Moderators mediate conflicts that can come up between members and make sure that everyone follows community guidelines

Collecting Feedback:

They gather user input and identify repetitive issues and relay suggestions to improve the moderation processes and policies over time.

Why is Chat Moderation Important

Chat Moderation is not just about stopping bad behaviour. It is an important part of building communities, mitigating risk and enabling long term platform success.

The rapid rise of online chat through gaming, social media, virutal events, communities and corporate messaging, moderation is needed to ensure that conversations remain safe, constructive and aligned with legal and ethical standards

Ensuring User safety and brand safety

Preventing Abuse and Harmful user interactions

Harassment and bullying:

Without moderation, a small number of disruptive users can dominate the conversations stubbing out everyone else.

These users can harm the sense of security and belonging that everyone in the community feels.

Preserving Brand reputation in Public and Private Chats

Public Perception:

When negative and offensive content is there on your platform, it can quickly become a public relations nightmare, damaging people trust in your platform.

Private and semi-private communities can also leak harmful content externally if left unmanaged

Positive community image Active Moderation signals a brand's commitment to user well being. This commitment fosters goodwill and loyalty among users.

These users feel respected and protected and are then highly likely to recommend your community or platform to others

Building Healthy Digital communities and mitigating legal risks

Community health: By removing toxic content early, moderators can keep the discussions in the chat healthy and make sure that newcomers.

Legal and Regulatory Compliance: Certain regions have strict rules regarding some content. Platforms that do not comply with these rules could face penalties. Thus to be in line with the legal and regulatory compliance you need chat moderation

Improving user retention and community health

Positive environment encourages user engagement and loyalty

Creating a welcoming atmosphere:

When users feel confident that they will not be subjected to spam and any sort of harassment, they are more likely to participate in conversations, form friendships and spend more time together

User Loyalty

Platforms that have safer communities see low churn, a well moderated environment fosters long term loyalty, allowing users to build deeper connections and becoming ambassadors of the platform.

Better monetization opportunities and transaction safety

Safe transactions:

In e-marketplaces and online platforms where there is an element of social buying, chat moderation helps prevent scams, fraud and unscrupulous behaviour.

This build trust and gives the confidence to users to make purchase of good in the e-store.

Attracting advertisers:

Brands have a willingness to advertise in communities and online websites which best reflect their own values.

A well moderated chat reduces the risk of brand association with harmful content, making your platform more appealing to advertisers and sponsors.

What Content requires Moderation?

Modern chat platforms have a variety of types of content, from text to images and video and audio, these all types of content are subject to misuse and harm. A good moderation strategy must take into account the specific challenges of each format and make sure that the chat remains safe respectful and complaint with company or community guidelines.

Text based Messages

Offensive language:

This includes profanity, slurs and other language that users find bad. These messages should be deleted and not be allowed in the chat platform

Spam and misinformation:

Spamming and advertise other products and services in the chat platform degarde users experience and distract from meaningful discussions

Best practices for real time scanning and filtering

Using DeadSimpleChat Platform
Automated filters: In platforms such as DeadSimpleChat you can enable automatic moderation that does not allow explicit images to be uploaded to the chat room
Manual filters: In DeadSimpleChat you can also create moderators that can delete chat messages and also ban unruly users from the chat rooms

Images, Gif and Memes

Removing explicit images: In DeadSimpleChat the A.I based automated moderation tools stops users form uploading explicit images to the chat room
Using AI tools: DeadSimpleChat has A.I based tools that help with moderation of chat along with moderators.

Common Moderation Techniques

Manual Vs Automated Moderation

Manual Moderation

Advantages

Human Empathy: Real people can better interpret tone, context and nuances of the language and can offer more compassionate decision making than A.I based algorithm can.
Nuanced judgement: Certain topics such as satire, humor or coded language require understanding subtle clues making it a more difficult task for automated A.I moderation tools.
More context aware: A human moderator can have a broader view of the conversation and user behaviour before taking any action, this reduces the likelihood of inappropriately removing genuine content

Disadvantages

Resource Intensive: It can be expensive to have human moderators to cover the chat activity.
Time Consuming: During large event you require a lot of moderators to review and approve or remove the content
Potential for Human Error: Moderators sometimes could be biased or be in an emotional state or have a misunderstanding this could lead to inconsistent enforcement of guidelines

Automated Moderation

Advantages

Scalability: Automated moderation with the help of A.I can quickly process large amount of chat messages, this makes them a good choice for chat platforms that have a high user volume data.
Speed and cost effectiveness: Automated moderation systems that are assisted with A.I can flag inappropriate content fast and in large events with thousands of online users are sending messages in the chat room, it reduces the requirement of human moderation teams.

Period of Moderation

Pre Moderation:

Here all the user generated content like messages etc are held for a moderator review, and once approved only then it is sent in the chat room. This is done when you enable Q&A mode in the DeadSimpleChat

Here moderators can approve or reject the messages based on their company rules.

Ideal Scenarios: This is predominantly used when you have a smaller community, or if you have sensitive topics of discussions and you do not want any bad content to appear in the chat even for a small amount of time.

Pros and Cons: The benefit here is that only approved content appears in the chat room, but on the downside it slows down the flow of conversations and increases moderator workload.

Post Moderation

Here content is immediately published in the chat room, but moderators review it in real time and if they find any bad content they can quickly remove it from the chat

Ideal Scenario: larger event and fast paced communities where lots of messages are comming in the chat in real time.

Pros and Cons: This has more user engagement as there is not a delay between when the message is send and when it appears in the chat room after approval from moderators. But cons here is that some content might escapse the moderators eye and be in the chat room longer than it should be.

Moderation based on Community Guidelines

Reactive Moderation

Moderators respond to reports that are raised by users themselves, this relies on the community itself to raise awareness for the content in question and take action if needed.

Today social media platforms are relying on these methods.

Advantages:

This depends on community involvement, thus reducing the load on moderators and thus requires fewer moderators

Drawbacks:

Content remain visible for a lot more time, that is until and unless specific content is flagged and reported that content remains online. This could impact user experience as well as brand reputation.

Proactive Moderation:

Platforms have moderators with specific training on company guidelines and policies. these moderators constantly review content that is coming up in the community chat and proactively remove bad content

Advantages:

Much quicker than as compared to reactive content management. The community feels like a much safer place and bad content is removed fast. This improves brand reputation and user experience.

Disadvantages:

Costly to implement as you need to hire paid moderators or assign community members to be volunteer moderators and provide them training and guidance on company policy

Need Event Chat for your website or app

DeadSimpleChat is an Chat provider

Add Scalable Chat to your app in minutes
10 Million Online Concurrent users
99.999% Uptime and 100% guaranteed Uptime durring events
Moderation features
1-1 Chat
Group Chat
Polls
Q&A Sessions
Fully Customizable
Chat API and SDK
Pre-Built Chat

7 Best Event Chat Platforms for 2025

aprogrammer22 — Mon, 27 Jan 2025 16:14:27 +0000

In this article we are going to consider the best chat platforms for your event.

These chat platforms are vital for attendee engagement and networking opportunities.

You are hosting a small meetup or a huge hybrid conference, the right chat solution can make your event awesome

Here is the list of chat platforms that you can consider

DeadSimpleChat
Facebook Chat
GroupMe
Google Chat
Microsoft Teams
YouTube Chat
Discord

DeadSimpleChat

DeadSimpleChat is one of the best chat platforms out there. It is perfect for large scale virtual conferences, corporate events and organizations that need quick yet fully customizable chat solution

Here are some of the features of DeadSimpleChat

Unmatched Scalability and Reliability: With 100% Up time Guarantee during events and scalability upto 10 Million online concurrent users.

You can rest assured that your event will be smooth and successful

Ease of Integration:

DeadSimpleChat is very easy to setup and integrate in your website or app. Everything can be done using the UI based customization and integration tool.

To add chat to your website or app just paste the single line of Embed code where you want the chat to appear.

Because the chat extracts away the complexity, you can basically set up the chat be have an event running basically in minutes.

If you want even more customization, precision control and deep integration with your platform you can use developer friendly API and SDk for even more customization.

Customizable

UI Based customization tool: DeadSimpleChat you can customize every aspect of the chat to make it look like a part of your website or app

You can customize the size of the chatbox, fonts, colors and background everything is customizable using the UI based customization tool

You can also use API and SDK to create chat rooms on the fly and customize it as well with your branding and customization

Feature toggle:

All the features in the DeadSimpleChat can be enabled and disabled as per your requirement, you can enable file sharing, image sharing, polls, Q&A, private messaging, moderator chat and much more

** Polls and Surveys**

Organizers and moderators can pose questions in real time and gather attendee feedback and opinions during live sessions

Results are also instantly displayed thus enhancing engagement

Q&A Sessions:

There is a dedicated Q&A mode that moderators and hosts can enable, here all the questions and answers are forwarded to the chatroom once approved by the moderators

After the sessions are over these session chat can also be exported and if you want the chat can also be deleted for privacy reasons.

Advanced Moderation:

There are advanced AI based moderation features available, which automatically removes explicit images from the chat room.

There are also list of bad words which when enabled cannot be said in the chat room

Moderators can also step up anytime and delete any message and ban unruly users from the chat thus creating a safe and professional environment.

Secure:

All the messages in the DeadSimpleChat are TLS encrypted in transit thus protecting sensitive information.

DeadSimpleChat is also GDPR compliant thus making it suitable for European audiences as well

Data residency options: You can also request E.U data residency as well. By default the data residency is in Canada.

Enterprise Grade Infrastructure: Built to handle DDoS attacks and other security threats under high stress environment with millions of concurrent users, your event remains accessible and secure.

Single Sign ON SSO and API and SDK (optional)

DeadSimpleChat has Single Sign On or SSO, this is optional, with SSO the attendees who are already on your platform automatically enter the chat room with username and login that is assigned by you.

With REST APIs you can manage users, send messages, utilize channels, do customization and more programatically.

SDK beyond the basic embed, you can also create your own chat interface from scratch and use the DeadSimpleChat backend, for this DeadSimpleChat provides JavaScript chat SDK and React and React Native chat SDKs as well

Downsides

Paid Subscription required:

DeadSimpleChat comes with a free plan that supports 5 concurrent users after that you have to pay for event plans and there are monthly plans also available

Does not have registration and ticketing features:

Unlike event platforms DeadSimpleChat does not have event registration and ticketing features, as this is an event chat platform.‌

Facebook Chat

Facebook is well know to everybody and if you are considering hosting an event on Facebook itself then Facebook chat is the way to go within the social media platform

Facebook events and event chat is best for small to medium community based events or social gatherings. Best if your audience is already active on Facebook.

Features of Facebook Chat

Integrated with Facebook events and Groups:

If your event is already setup as a Facebook event or you have a dedicated group on facebook then you can host all your related announcements, polls and Q&A sessions in one place

Facebook events and Groups have one requirement: all your members and participants must be on facebook

You cannot add Facebook chat to your website or platform, it will be on facebook. If you want the chat besides the video stream on your website then this is not possible with Facebook chat

Facebook Messenger integration

Facebook chat is integrated with messenger this is a good feature when you want the attendees to be active during the go and good for last minute update, directions and schedule changes.

Easy User adoption

Familiar Platform: Most people already have a facebook account, if it is not a requirement to have the event on your website or platform than this could be a cheaper option to have events on the facebook chat

Instant Engagement: Attendees do not have to download anything other than the facebook app that they might already have. Since all the attendees need to be on facebook.

This could be a good choice for small fundraisers or local community events, but the requirement is that everything must be on facebook

If you trying to build your own community or have an event on your own platform than facebook chat might not be the best platform for you

Downsides

Limited Branding and customization:

You do not have any branding and customization features with facebook, which cannot be customized to suit your brand and cannot be embedded in your website or platform.

Privacy concerns:

Because facebook earns money through ads, some users are hesitant to use Facebook due to data privacy and security issues.

Facebook has all the data that you submit to the platform, including your chat and participant attendee chats etc which facebook can use according to their privacy policy.

Requires Facebook accounts:

The event participants who do not have or do not want to use their facebook accounts will be excluded from the events

Less suited for formal events:

Facebook chat lacks advanced moderation and analytics tools that are needed for formal and professional events.

GroupMe

GroupMe is a casual group chat app that is best for Casual meetups, Student groups, Kids groups and the like

It is best when you need quick group communication without heavy customization, reliability, security, moderation and other features that professional and corporate events require

It is also free to use which is best if you are holding casual meetups.

Dedicated Group chat rooms:

GroupMe has the ability to create seprate chat rooms that are for a specific event thus it keeps the discussions on that chat room only

You can also easily invite participants to the chat as well through a simple link or a phone number.

Sharing and Notifications:

Group Members receive notifications for new messages or image related announcements

Straightforward interface:

Downsides

Basic features set:

While it is good for simple group chats, it lacks advanced event specific tools such as polls, Q&A, advanced customization and ability to embed in your website

Minimal customization:

There are limited branding options and the tool is basically designed with school children in mind. It invites users to create an account with there school email, although anyone can join but this shows who their target market is basically.

No Moderation features

There are basically no moderation features available on this platform, there is potential overhead for large scale corporations with thousands of attendees.

Cannot handle large groups:

While groupme can handle large groups of people it is not designed for large scale conferences with thousands of attendees

Google Chat

The organizations that have already subscribed to Google workspace and who want to keep everything in the google ecosystem, that id from event scheduling to post event follow up can use google chat.

Features of Google Chat

Google workspace integration:

The Google Chat has integration with all the google products namely google calendar, google drive and gmail this allows you to use the tools for better management of your event

There are scheduled reminders and automated event invites so that no one misses key dates

Threaded Conversations:
You can create multiple channels for different conversations about different topics, this could be useful in event planning where different teams will handle different topics

Persistent Past history
Past messages that are sent in the chat rooms are easily searchable and thus it prevents valuable information from getting lost

Secure and Compliant
The Google chat is built on google secure platform thus there is encryption in transit as well at rest

Google chat is best for organization that is already using google workspace and want to have internal meetings and corporate events with employees, without the need for third party tools

Downsides

Requires Google workspace
To get all the features you must be subscribed to google workspace, which can be cost that you have take into account.

No suited for Events
This is not inherently build for events it lacks features like polls, Q&A modules and moderation features

Inviting External users is a challenge
Inviting people from outside your team is a challenge and need to follow a series of steps.

Less Branded experience:
Google chat is google branded and you cannot change the branding, colors and fonts or anything here

Microsoft Teams

Microsoft Teams is for mid to large corporations that are heavily reliant of Microsoft 365. The staff already uses Microsoft teams and can easily conduct the team conferences. Having event chat is an easy add-on for internal events

Built for Enterprise collaboration
The Microsoft teams work with Outlook, Sharepoint and OneDrive among other software by Microsoft. So, if you are into Microsoft's ecosystem then this could be a good choice for you.

Here you can invite the users though Outlook and store files in the One drive and send them and communicate with others using Microsoft teams

Event Chat Toggle
With Microsoft teams you can have town halls and live events with your team mates and have Q&A sessions.

This allows real time interaction between employees without spilling into day to day activities

Security and compliance: Microsoft has enterprise grade security measures this makes the teams chat extremely secure thus your corporate information and event information remains extremely secure

Downsides

Complex licensing requirements: Free features are limited and large scale event capabilities are not supported.
Steep learning curve: It requires a lot of learning to host event, because the teams chat was designed for well teams and not for hosting events
Limited Branding and customization Options: There are basically no branding and customization options available with teams it is Microsoft branded and will remain so, you cannot change the brand or the colors or anything with regards to the chat interface
External participant access is complex:
Inviting people that are not part of your organization is difficult with
Cannot Embed on your website: Microsoft teams cannot be embedded on your website or app it remains a standalone app and that's it

White Label Chat Platform for 2025

aprogrammer22 — Tue, 14 Jan 2025 16:06:17 +0000

Virtual events, live streaming and online communities have become very important channels for businesses to engage with their audience

White label chat solution are needed to address the unique needs of the business. As businesses need customization options to reflect their brand identity and scalable chat that can accommodate millions of concurrent users.

DeadSimpleChat is a modern , fully customizable and white label chat solution that empowers businesses.

You can build engaging and branded communication experiences for virtual events, online communities and live streaming.

DeadSimpleChat provides all the tools you need to scale effectively and deliver exceptional user engagement

Virtual events, live streaming and online communities have become very important channels for businesses to engage with their audience

DeadSimpleChat is a modern , fully customizable and white label chat solution that empowers businesses.

You can build engaging and branded communication experiences for virtual events, online communities and live streaming.

DeadSimpleChat provides all the tools you need to scale effectively and deliver exceptional user engagement

Why white labelling is important?

Brand Consistency:

A white label chat makes sure that your communication tools align perfectly with your brand identity

Every element, from colors to font and your company logo conveys your brand image to the audiences

Hosting a virtual event or running a community where users are immersed in your brand at every interaction, this is only possible with white label chat platform

Customer Trust

A white label chat platform with your branding and UI gives a feeling of trust and professionalism.

Here users feel more secure and valued when they are interacting with host brand chat rather than a third party tool. This familiarity increases long term engagement and loyalty

Revenue Opportunities

White Label chat you can achive monetization as well. Businesses can incorporate sponsored content, and in chat advertisements that works best with their audience

White Label chat for Virtual events

Unique needs of Virtual events

Virtual events needs engagement and real time interaction to work. With chat you need features like Q&A sessions, instant polls, group and one to one chat to enable the participants to feel heard and involved

Scalability for large audiences

Virtual events range from small sessions with a few people to large scale summits with thousands of attendees

The chat solution must scale to seamlessly accommodate different sizes of audiences without latency or performance issues

There should also be the ability to handle spikes in activity like during key note speeches

DeadSimpleChat has the ability to handle up to 10 million online concurrent users

DeadSimpleChat has guaranteed 100% uptime during events and seamless performance

Features that you need for Virtual events

Embeddable chat widget with branding

Customization for brand look and feel: DeadSimpleChat widgets can be fully customized with logos, colors and fonts to reflect the hosts branding

This makes sure that every attendee sees that chat widget as a part of the event website fostering a professional and polished experience

Robust moderation tools

AI powered moderation: Automatically filter out inappropriate content, spam or offensive language making sure a safe and respectful environment for all participants.

Ease of integration: DeadSimpleChat has pre built chat widget, so you can add chat to your event website or platform with minimal technical expertise.

Moderation Features

AI powered moderation: Automatically filter our in appropriate content spam or offensive language thus creating an environment that is safe for all users
Moderator Controls: Create multiple moderators with abilities to delete messages, ban/ un ban users and pin important messages to the chat
Customizable rules: Event admins can tailor moderation rules based on their requirement such as enabling or disabling features like ability to send files and images in chat room, 1-1 messages and other features. Create a list of custom bad words etc

Advanced Analytics for engagement tracking

Real time data Insights: You can track metrics like peak messages sent in the chat room, engagement sessions during different events, peak total users in the chat room
Exportable reports: You can also export the reports as well as the messages that are sent in the chat room and afterwords delete the chat messages or the chat room itself
User sentiment analysis: You can estimate the sentiment in real time and understand user interactions and improve live content delivery

White Label chat platform for Community Chat.

Online community work on meaningful connections, active engagement and a shared sense of belonging

At the centre of these communities lies the ability to communicate effectively, which is why a good chat platform is needed.

You can enable real time conversations by creating a secure space for online participants. DeadSimpleChat helps communities strengthen bonds and encourage participant participation and loyalty in the community

Here are some points why chat is important in online communities

Encourage conversations that foster Engagements

Members revisit previous conversations, thus getting a sense of continuity and connection

Facilitates relationship building: Live chat creates a feeling of deeper connections through consistent interaction
Supports knowledge sharing: Communities that are focused on topics such as education, hobbies, professional development etc can benefit from chat tool as a collaborative learning environment.

Privacy and security concerns are there for controlled environment

In controlled environments trust is very important. Members must feel safe when they are sharing their thoughts and ideas.

Controlled Access: Restricted access into chat rooms using SSO makes sure that only authorized members can participate, thus creating a secure environment.

Data Privacy: For communities in regions where there is regulations like GDPR, a complaint chat platform like DeadSimpleChat provides reassurances that member is handled responsibly

Safe Interactions: Security measures like encryption and moderated content ensure that sensitive or harmful behaviour is reduced

DeadSimpleChat for Communities

Channels and Sub Rooms for Niche Discussions:

Topic Specific Spaces: Communities often consist of diverse member interests

With DeadSimpleChat, you can create sub-rooms or channels dedicated to specific topics or groups such booths in a virtual event or live event.

Dynamic Structure: With sub rooms you can enable conversations that are focused and organized, this reduces clutter and enhances the users and audiences experience

Moderation tools for creating safe and welcoming space in the white label chat solution

AI based moderation: It automatically detects the bad content and deletes it from the chat room, thus the conversations are respectful and productive

Creating multiple moderators: You can create multiple moderators and assign them to different chat rooms to maintain moderation and positivity

User Management: Features like banning un banning users, deleting offensive messages provide full control over the chat environment.

Language translation for global audiences

Multilingual communities

In today's world communities often consist of people from different countries and languages. DeadSimpleChat has capabilities that allow members to communicate seamlessly, regardless of their language

Custom language settings

Organizers can set the chat interface to any language they like, there are some custom pre set languages as well or you can set the language to any language you want

Global Accessibility

The DeadSimpleChat is globally accessible and fosters a feeling of unity among diverse audiences

Live Streaming: Driving Real Time Interactions

Live streaming is a powerful means of engaging with audiences, live streaming can be used for a variety of purposes including product launches, entertainment events or educational content

When you are creating a successful live streaming experience it depends on dynamic audience interactions

What are the challenges in Live Streaming Chat

Managing rapid messages in real time without lag

In live streaming, there are a lot of messages because there could be a million participants sending messages simultaneously. You need a robust platform that can handle the traffic like DeadSimpleChat

Controlling Spam and ensuring message relevancy

Popular Streams are often inundated with span messages, trolling and irrelevant content, which can drown out meaningful conversations and interactions, taking away from the productive and respectful environment

You need proper moderation tools in order to maintain a productive and respectful environment

DeadSimpleChat has whole host of moderation tools that you can use to make chat a better experience for everybody.

Real time filtering

DeadSimpleChat has an advanced AI based filtration and moderation system that detects and removes all sorts of spam, offensive language, or inappropriate behaviour in real time. It also does not allow explicit images to be shown in the chat

Customizable rules

You can also define custom moderation rules to fit your needs, you can create custom bad words that cannot be posted in teh chat room

These could be a competitors name or anything that you do not want in the chat room.

Features such as dashboard based moderation are also available with DeadSimpleChat

User Management

Moderators can easily ban/ un ban users react to comments, delete disruptive comments manually or shadow ban users giving moderators full control of the chat

Reactions and live polling to engage audiences

Emoji Reactions

Allow chat participants to instantly react to jokes and comments or exiciting moments during the live stream with emojis. These reactions create a lively and very interactive environment

Live polling:

Hosts can create polls to gather audience input, generate excitement or the guide the direction of the stream.

Enhanced Interaction

These features encourage the viewers to interact more and increase their engagement with the event

Scalability to support massive Live Streams and guaranteed uptime

High volume capacity: DeadSimpleChat can handle up to 10 Million online concurrent participants, this ensures that even the biggest events and live streams can be done
Guaranteed Uptime: DeadSimpleChat comes with 99.999% Uptime and 100% Uptime guarantee during events. This makes sure that the event goes as expected
Dynamic adaptability: You can host a niche stream with a few hundred participants or a global event with millions of chat participants.

Need Event Chat for your website or app

DeadSimpleChat is an Chat provider

Add Scalable Chat to your app in minutes
10 Million Online Concurrent users
99.999% Uptime and 100% guaranteed Uptime durring events
Moderation features
1-1 Chat
Group Chat
Polls
Q&A Sessions
Fully Customizable
Chat API and SDK
Pre-Built Chat

How to Create a Chat Room Website in 2022

aprogrammer22 — Thu, 07 Apr 2022 01:42:34 +0000

Chat Room website are an awesome tool to increase engagement in your web community.

Chat Rooms can also be added next to your virtual live stream.

Nowadays organizers and producers alike are using chat room websites to increase engagement on their events

What is a chat room website?

A chat room website is a website that has a chat room in it

If you have a community or if you conduct live events on your website then it is essential to have a chat room along with the video stream on your website

There are many chat room providers on the market. One of the best and easy to add chat room provider is DeadSimpleChat

DeadSimpleChat has many features that would get the attention of video streaming and community builders alike

How to build a chat room website

If you want to learn more about Virtual event ideas that you can use create your next event click here

Step1: Decide that you need a chat room for your website. (increase engagement to your site)
Step2: Choose a platform for your website (Wordpress, Wix, squarespace)
Step3: Choose a chat provider (deadsimplechat)
Step4: adding chat to your website (add deadsimplechat to website)
Conclusion

Step1: Decide that you need a chat room for your website.

If you have a community on your website or if you live stream to your audiences on your website or platform
then you need a chat room for your website

Chat room is essential to engage with your audiences. Get feedback and comments from your audiences

With a chat room on your website you can directly communicate with your audiences

Here are some of the benefits of have a chat room website

Ability to get feedback from audiences
Create a community
Increase Engagement next to your live stream
Let participants feel a sense of belonging
Ability to conduct Q&A sessions
Ability to moderate the chat

2. Choose a platform for your website.

There are many platform to choose from when you are building your website.

Some of the most famous platforms are the following

WordPress
Wix
SquareSpace
Weebly
WebFlow
Pure HTML and CSS among others.

DeadSimpleChat works with all of the above website platforms

While WordPress is a free platform, others namely Wix SquareSpace and others are paid and premium CMS platforms for building your website

You can also consider building your website using purly HTML and CSS if you have the technical know how and development skills

Using a CMS platform helps if you are not a developer because you don't need to hire someone every time you need to make any changes to your website.

Here is the pros and cons of each website builder

1. WordPress

According to the WordPress website the 43% of web is built using the WordPress cms system

Bloggers, small businesses and even fortune 500 companies use WordPress to build their websites.

Building on WordPress is free but you do need a hosting provider

WordPress also has a built in website editor to edit your website and make it look good.

There are also a lot of third party plugins available for WordPress being the largest CMS provider in the world.

2. Wix

Wix is a premium website builder and comes at a price.

There are professionally designed templates available for you to choose from

You can also create your website by drag and dropping the components of a website.

Plans start from 6.5 CAD per month but the cheapest plan has ads in it.

There are also various other limitations based on different plans

3. SquareSpace

SquareSpace is a CMS focused on online selling

If you have a store or need to sell something online then Squarespace is focused on that

There are various templates available for you build as well

There are various extensions and tools available as well.

Plans start at $14 per month and you can save by ordering an annual subscription and goes up to $49 per month

4. Weebly

Weebly is a website builder by the Square payments company

Weebly is purely focused on business websites

It comes with free square integration

Weebly plans start from 0 USD for a basic website. It has features like Shopping cart, unlimited items, item badges, Coupons and square gift cards.

You cannot connect a custom domain in the free plan. The personal plan that has the lowest fees and the ability to connect your domain price is 7 USD per month and the most expensive plan costs $30 USD per month

5 Webflow

Webflow is another CMS that you can use. It has similar features to other CMS

Webflow is focused on design and ability to tweak small things in the design

You can design custom websites with webflow.

There is a free plan available but does not allow for custom domains it runs on the webflow domain.

The basic plan that allows for custom domains start at 15 USD per month.

6.Pure HTML and CSS

You can create a pure HTML CSS website, if you know how to create websites

You can customize it endlessly as you see fit.

This method will only work if you have technical know how and expertise.

3. Choose a Chat Provider

You will need to choose a chat provider so that you can add it to your website.

One of the best chat providers that is focused towards community building and live events is the DeadSimpleChat

You will need a chat solution that is specifically designed for use with live events

Features like:

Can have 10 million concurrent users.
ability to have large concurrent users, Moderation.
ability to delete messages.
ban users.
Customize the look and feel of chat room to match your website
Q&A sessions
Security and encryption
Analytics and data
Send images and files
Group Chat
1 -1 chat and many others

Step4: adding chat to your website (add DeadSimpleChat to website)

It is very easy to add chat to your website. DeadSimpleChat provides an iframe that you can easily add next to your live stream.

Add DeadSimpleChat next to your live stream is as easy as adding adding video on your website

Step1 Create an account with DeadSimpleChat

Go to DeadSimpleChat.com and click on the "Get Started" Button

you can create a free account here.

Step2 Create a chat room

On the Dashboard click on the "create a chat room" button
to create a chat room

This will take you to the create chat room page

here you can write the name of the chat room and a short description

You can also upload a logo of your brand if you want to.

then click on the save button to create a chat room

Step3 Adjust Chat Room settings

After the chat room is created you will land on the general settings page of the DeadSimpleChat

Here you can adjust various settings and features like

ability to like and react to messages
Q&A Mode
Create Channels for different topics
File and image sharing
1 -1 private chat
Moderator Only chat
Password Protected Chat
Export all the messages
Export all the files
Delete all the messages and files

Step4 Customizing the Chat Room

Once this is done then you can customize the chat room by clicking on the customize button at the top

You can customize almost anything using you UI based customization tool

If you need even more customization then you can write your own css in the custom css box and customize the chat room experience to your hearts content

You can customize the fonts bring you own custom fonts, colors and shape of the chat room from the UI based tools

Then you can customize the language of the chatroom to say anything you want.

Step5 Add Chat room to your website

Then we move to add chat to your website

At this point we have created the chat room, customized it to our heart content and even made changes in the language if that was needed to be made

Now, we need to add the chat room to the website

click on the Embed info at the top to go to the embed settings

here you will see the embed code, copy that code and simply paste it in your html code and you have a chat room on your website

This also works for the embed section of the cms provider.

Just paste this code on the embed section of your cms provider and viola you have a live chat room website

Conclusion

Here I have explain how you can embed chat on your website.

Let me know your thoughts in the comment section and share this article with your friends and colleagues.

List of Free Stun and Turn Servers | Open Relay Project

aprogrammer22 — Sat, 19 Feb 2022 20:02:03 +0000

What is a Turn Server?

WebRTC Applications require a server to function for tasks like relaying traffic between peer devices, this is because if the devices are on different networks (As is the case most of the time), a direct socket connection is not possible

The common way to solve this is a TURN server (Traversal Relay NAT) and it is a protocol for relaying traffic.

There are currently several options for TURN servers available online, one of the reliable and free option is the https://openrelayproject.org

Open Relay Project: Free Publicly available TURN Servers?

Provides a free, production ready TURN server to the public.

In the TURN server you need the RTCConfiguration for your client application to use it.

The code snippet below illustrates a sample config for a RTCPeerConnection where server we are using is a free server from the https://openrelayproject.org and the hostnamewe have is openrelay.metered.ca:80 and it is running on port 80.

The configuration object accepts a username nad credentials for secure access to the server.

The OpenRelayProject has provided us with the credentials:

username: "openrelayproject",
credential: "openrelayproject"

const iceConfiguration = {
    iceServers: [
        {
            urls: 'turn:openrelay.metered.ca:80',
            username: 'openrelayproject',
            credentials: 'openrelayproject'
        }
    ]
}

const peerConnection = new RTCPeerConnection(iceConfiguration);

Public Turn Stun Server list

If you need a Public Stun Turn server, the Open Relay project is the Only available free production ready service there is.

You can use the Open relay project in any webRTC application that you are building.

Here are some of the features of the Open Relay Project:
Runs on port 80 and 443

Tested to bypass most firewall rules
Enterprise grade reliability (99.999% uptime)
Support TURNS + SSL to allow connections through deep packet inspection firewalls.
Support STUN
Supports both TCP and UDP
Dynamic routing to the nearest server
Production Ready

What is a STUN Server?

STUN is a set of methods, and a network protocol for transversal of NAT gateways to relay traffic.

STUN is used by other protocols as well such as ICE and SIP and WebRTC.

It lets host devices to discover the presence of NAT and find out the public IP and port number that the NAT has allocated to the UDP to remote hosts.

This protocol requires assistance from a STUN server located in the opposite side of NAT.

Open Relay Project also provides STUN servers along with the Turn servers

STUN is not a self sufficient NAT transversal solution in all the scenarios.

STUN works along with other methods in NAT Transversal most notably TURN Traversal Using Relay NAT and Interactive Connectivity Establishment ICE

STUN works with three types of NAT: full cone NAT, restricted cone NAT and port restricted cone NAT.

STUN does not work with symmetric NAT which is found in most organizations and large enterprises as well as large networks.

This is because the IP address of the STUN server is different from that of the endpoint. In this case TURN server is required.

What is WebRTC?

WebRTC is a technology that enable web applications to exchange video, audio and other data across the internet using a standared set of protocols

Using WebRTC web browsers can also exchange arbitary data without requiring an intermediary.

The set of standards of WebRTC enables people to do video conferencing and data transfers across the web without installing any software.

WebRTC consists of several interconnected protocols which work together to achieve this

What is Signalling?

WebRTC specification includes APIs for communicating with other servers and devices using the ICE Internet Connectivity Establishment Server, but it does not include a way to signal the server.

Signalling is not a part of the WebRTC API and Signalling is required in order to exchange information between devices as to how to connect each other

Signalling can be implemented in many different ways and WebRTC specification does not prefer any single way.

example code for Signalling

const signalingWay = SignalingChannel(remoteClientId);


signalingWay.addEventListner('message', message => {
     cosole.log('message recieved from client', message)
})

Conclusion

If you are building a webRTC application a central requirement is of having a TURN server.

You can creatre your own TURN server but that is expensive and requires a lot of effort

You can also consider OpenRelayProject.Org they provide a free TURN server that is production ready