DEV Community: RAVI BHATIA

Top 5 Technologies which will have a great impact in 2020

RAVI BHATIA — Wed, 02 Sep 2020 10:49:14 +0000

Technologies have their way of doing things. The moment you least expect something coming out of the ordinary is the moment you will be more surprised. These new possibilities of the technologies keep people like me at the edge of the seat. I always think about what the future has in store for the technologies. I am sure we all are in the same boat.

The future is always exciting and there is no question about the concept of digitization that will grow deeper in people’s minds. The technological profession has not been the same in the past decade and will certainly not remain the same in the future as well. With all the new technologies coming up, IT professionals have to learn new techniques to cope up with all technological innovations.

In this article, I will talk about some of the top technologies that have been disrupting the industries in many ways and will be there in the market for quite some time.

1. Artificial Intelligence
Artificial technology has been there in the industry for quite a while now. Today, this technology is being used in every possible way. Wherever there is a machine, there is AI embedded in it. Whether you are using the best mobiles, laptops, high-tech laptops, and smart watch, Artificial intelligence is part of their programs.

You will find that today many computer systems come with embedded AI technology that can perform tasks like image recognition, speech pattern and can make small decisions based on the relevant information.

There are several companies who have seen the future in AI technologies and have already started adapting to the technologies. According to the Microsoft company, the companies who have adopted AI technology have already started to see the positive outcome. Their revenue has increased by 5%.

Due to the pandemic, there was not much progress with the technologies, hence, you can hope to see some new invention in 2021.

2. Internet Of Things
The Internet of things has become one of the most powerful technologies in the past decade. Why do you ask? The reason is simple. The Internet is only mode communication among science, technologies, and people. The Internet of things will soon become one of the major sectors of work in the near future. There is a possibility that it will connect everything with people via internet connections.

For instance, the home appliances that you are using in your home like refrigerators, electric ovens, switches can be connected to you with the help of the internet.

The field of education is also trying to use the IoT to their advantage. The use of technologies and knowledge together can bring out the most efficient ways of learning and can even make learning fun.

3. Automation
Considering the fact that online technologies are getting exposed to a large scale audience. We can not forget about automation technology. Companies are doing research to develop better software programs that can help the user with the automation function.

The possibility that automation technology can be implemented in any field makes things more intriguing. Automation might not be a big deal on a large scale, however, it will surely boost the efficiency of the work.

4. Blockchain
Blockchain technology is a technology that will become a core technology of everything. Though it is still in its experimental phase, it has potential for greater than any technologies in the past decade.

Blockchain technology works on a public ledger principle, that means, with the right implication of the blockchain technology, sharing of the information will become fast and efficient. It also omits all the third parties and intermediaries.

Smart contracts are the product of blockchain technology. In the smart contracts, all the terms and conditions are encrypted with the cryptography and once every condition is met, the contract executes itself.

Having so many advantages with blockchain technology, the demand of the blockchain developer is on the rise in 2020.

5. Voice Technology
We are already aware of the voice technologies that have been in the park. Products like Siri, Cortana, Alexa, and others have been the best voice technology we have ever had. However, they have fallen short somewhat to human standards. Yes, they have been useful to some extent, but not to the point that they are used on a regular basis.

Voice commands and voice assistance technology have shown us the future possibility of voice technology. Voice technology is the combination of AI, machine learning, and speech recognition, so, if these technological fields make improvements, voice technology will improve itself.

Conclusion
With that being said now you know what technology burst to expect in 2020. All the technologies that I have mentioned above are the technologies that have affected the most. There are technologies as well that I will talk about later.

What is a Mobile Application?

RAVI BHATIA — Thu, 13 Aug 2020 12:11:09 +0000

A mobile application also may be known as an app, web app, online app, iPhone app or smartphone app.

A mobile app is a software application developed specifically for use on small, wireless computing devices, such as smartphones and tablets, rather than desktop or laptop computers. Even if apps are usually small software units with limited function, they still manage to provide users with quality services and experiences.

To give you a broader view of the mobile app scene today, here are the most important statistics that show you the current mobile landscape and its future.

An average mobile app user in the United States has over 100 apps installed on their device.

A typical mobile user will check their smartphone 63 times a day.

87% of users check their phone at least one hour before sleep

Out of those, 69% will check their phone at least five minutes before sleep.

79% of users will abandon a digital product after only one day of use.

Mobile apps today account for more than 57% of all digital media usage.

By 2021, almost 7 billion people worldwide will be using mobile devices.

By 2022, the mobile app downloads number or year will reach 258 million. This is a great increase from 2017 when that number reached 168 million.

By the same year, the app store consumer spending will increase by 92% to reach a smashing $157 billion all over the world.

Types of mobile app development technologies

Mobile apps are sometimes categorized according to whether they are web-based or native apps, which are created specifically for a given platform. A third category, hybrid apps, combines elements of both native and Web apps

Native apps

Web apps

Hybrid apps

Types of mobile applications

Here are the most popular types of mobile apps to help you understand the current trends in the mobile landscape.

Gaming apps — The most successful mobile games like Candy Crush Saga, Pubg, or Angry Birds become known all over the world.

Business or productivity apps

Educational apps — For example, language learning apps like Duolingo

Lifestyle apps — spans shopping, fashion, virtual fitting rooms, workout, dating, and diet apps.

M-commerce apps — Amazon or eBay etc.

Entertainment apps — Social media apps like Facebook or Instagram and video streaming apps such as Netflix or Amazon Prime Video.

Utility apps — barcode scanners, trackers, or healthcare apps Travel apps — Google Maps, Airbnb, or Uber

Businesses are going to be investing in more resources in mobile apps as mobile devices overrule desktop devices when it comes to the number and engagement of users.

If you looking for an experienced mobile development Company for your project then check this Worldwide Best Mobile App Development Companies List.

Benefits of Chatbot in ECommerce Business

RAVI BHATIA — Fri, 19 Jun 2020 07:27:47 +0000

Who doesn’t like shopping with the help of assistants? Shopping assistants have always helped push sales and bring back customers. But in a technologically driven world where, according to a 2018 study, there are 47.3% digital shoppers in the world, the idea of shopping has undergone a sea-change. Now people do not step out of their homes to shops but rely on their trusted ecommerce stores to meet their needs. But shopping without assistance can be a daunting task. That’s why about 65% online shoppers prefer to message a business with their queries expecting them to reply immediately. In fact according to chatbot case studies, businesses have seen growth by incorporating chatbots into their online stores.

Do customers get a response? Yes, almost immediately. This has become a reality today thanks to chatbots that assist shoppers with automated responses. Chatbots have helped ecommerce businesses to go ahead of their competitors and have an interactive relationship with their customers. In fact several research indicate that almost all online stores with enable chatbots by the end of 2020 to understand their customers better.
Before we delve into the many benefits and utilities of chatbots in ecommerce businesses, let us first understand what chatbots are and how they function.

What are Chatbots

Here we are talking about a software that does the job of a human assistant (without human intervention). There are different types of chatbots – support operator chatbots, service desk consultant chatbots, personal coach chatbots, shopping assistant chatbots, etc. In other words chatbots are advanced forms of Artificial intelligence (AI).

Many call chatbots, especially in ecommerce, as conversational commerce as they assist shoppers take informed decisions. Conversational chatbots make the entire virtual shopping experience enjoyable, believable and authentic. Chatbots have in more than one way changed the face of ecommerce businesses. Those who haven’t jumped into the bandwagon and aren’t using chatbots are surely missing out on one of the biggest innovations of our times.

What Are The Benefits of Chatbots in Ecommerce Business?

A chatbot in an ecommerce store functions quite similarly to a real-life shop assistant. It first asks about your well-being and then proceeds towards helping you make an informed selection. The chatbot helps a shopper find his/her way within the online store while carefully leading them towards a successful purchase.
While illustrating the benefits of chatbots, there are two ways of looking at it. What attracts users to chatbots and what are their benefits for ecommerce businesses. We shall be highlighting both of them elaborately.

What Makes Chatbots Attractive for Users

From the user point of view, there are many benefits of chatbots. Some are –

Everything Happens On A Single App – Most chatbots come inbuilt with the ecommerce platform’s messaging platform. This means that users do not need to download any additional app to chat.

No Registration Hassles – Users do not need to take any extra step to ‘enable’ a chatbot. Whether users are logged into the online store or visiting as a guest, the chatbot will be available to them. While they may need to complete registration before making a purchase, they do not need any registrations for using chatbots.

No Information Sent Over Multiple Pages – Many users complain that a vast and complicated online store leaves them baffled. They specially seek a chatbot on such sites. While providing the necessary information on the messenger, every link, video, image, product catalogue is displayed in the same place. Users need not open multiple tabs.

Benefits That Businesses See In Chatbots

While chatbots make online sites navigable and simplified for users, their benefits for businesses are much more far reaching. Let’s take a look at some of the benefits businesses see in using chatbots.

Enhanced Engagement Opportunities with Customers - A Harvard Business Review research highlights how businesses making even a 5-minute delay in responding to a customer query can decrease engagement rate while a 10-minute delay can decrease that further by 400%. Businesses cannot afford to ignore their customers and in the present day scenario where customers prefer messages rather than talking over phones, chatbots play a very important role in increasing engagement rate.

Improves Revenue – When customers feel welcome on an online shopping site, they come back again and again. For businesses this means not only an increase in conversion rates but also improved revenue generation. If chatbots are able to provide offers and deals, this further attracts customers to the site.

Helps Cut Customer Acquisition Cost – The customer acquisition cost is a metric that shows much money businesses have to spend to attract one customer. The lower this cost, the better it is for the businesses. It has been seen in several instances that the CAC considerably comes down when businesses make use of chatbots to interact with their customers. Chatbots are seen to be especially effective in retaining the amount of time a customer spends on the site.

Reduces the Cost of Customer Support – Businesses have had to invest quite a lot in customer support even for answering simple questions posed by customers. On the other hand a simple FAQ chatbot can answer these basic questions without much difficulty. By doing so businesses can cut customer support cost by up to 30%. Having said so, businesses should have human agents who are able to answer complex queries as and when needed.

Helps Build Customer Loyalty – Customer retention is one of the major challenges for ecommerce stores considering the stiff competition in the industry. It has been seen that an integrated chatbot instantly connects with customers, improving engagement. Over a period of time it has been observed that customers begin to trust such ecommerce sites.

24*7 Availability – Since chatbots are automated, they are available 24*7 for customers. This helps business further reduce expenditure on maintaining 24 hours human agents.

A cleverly planned and executed chatbot that is adequately backed by advanced technology becomes a valuable addition to an online shopping store. For a business owner, chatbots attract, engage and help retain customers. A streamlined vision regarding chatbots can further help ecommerce businesses to increase sales and improve customer relationships.