The latest articles on DEV Community by CODECAVE (@codecave). https://dev.to/codecave https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Forganization%2Fprofile_image%2F10463%2F13260542-f800-4826-a619-51ae0d748694.png https://dev.to/codecave en Yaroslav Zhmayev Mon, 15 Sep 2025 08:37:01 +0000 https://dev.to/codecave/klarna-just-raised-137b-and-proved-why-ai-still-needs-humans-2i7a https://dev.to/codecave/klarna-just-raised-137b-and-proved-why-ai-still-needs-humans-2i7a <p>Klarna just raised $1.37B — and proved why AI still needs humans </p> <p>Big moment for European tech: Klarna finally went public in the US. Shares jumped 30% on the first day, giving the company a $17B market cap. Investors are clearly betting big on its future. But here’s the irony: while the IPO is a success story, Klarna’s AI experiment tells a different one. Not long ago, the company shifted hundreds of engineers, marketers, and even lawyers out of their roles, betting that AI could replace 700 customer support agents. </p> <p>Experiment backfired fast.<br> Customers didn’t leave because of the tech itself — they left because service lost quality, empathy, and trust.<br> We break down what went wrong, and what companies should do instead</p> <p><a href="https://www.codecave.it/blog/9e00b6d4-7bf1-5d0b-b0eb-c8b9d6177770/" rel="noopener noreferrer">Read more</a></p> klarna ai automation trends