The latest articles on DEV Community by Concret.io (@concretio). https://dev.to/concretio https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Forganization%2Fprofile_image%2F12737%2F4074831a-61c7-4b44-a2e9-e8ba65d61292.png https://dev.to/concretio en Aditya Kumar Wed, 25 Mar 2026 05:35:22 +0000 https://dev.to/concretio/lumi-ai-agent-3h7o https://dev.to/concretio/lumi-ai-agent-3h7o <p><a href="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Farticles%2F93iiwb0rjxryf6jp9fg7.jpg" class="article-body-image-wrapper"><img src="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Farticles%2F93iiwb0rjxryf6jp9fg7.jpg" alt=" " width="800" height="1000"></a><br> <a href="https://www.concret.io/conversational-ai-agent-for-customer-service" rel="noopener noreferrer">Lumi</a> is an advanced AI Voice Agent and Conversational AI Agent designed to transform modern customer interactions. As a powerful AI Customer Service Agent, Lumi enables businesses to automate support, enhance engagement, and deliver seamless, human-like conversations across voice and chat channels.<br> Built with flexibility at its core, Lumi is a fully dynamic solution that adapts to each business’s unique needs. Unlike traditional tools with fixed setups, Lumi offers custom integration capabilities based on customer requirements, allowing it to seamlessly connect with CRMs, databases, e-commerce platforms, and internal systems.<br> Beyond handling queries, Lumi acts as an intelligent execution layer — capable of performing real-time actions such as updating customer records, processing requests, managing bookings, and automating workflows. Its advanced natural language understanding ensures accurate responses, contextual conversations, and a smooth user experience.<br> As a scalable AI Customer Service Agent, Lumi can handle high volumes of interactions 24/7, reduce operational costs, and improve response times. Whether deployed for customer support, sales assistance, or internal operations, it functions as a reliable digital workforce that grows with your business.<br> With its combination of AI Voice Agent capabilities, Conversational AI intelligence, and fully customizable integrations, Lumi empowers businesses to deliver faster, smarter, and more personalized customer experiences.</p> ai automation Aditya Kumar Thu, 19 Mar 2026 06:21:36 +0000 https://dev.to/concretio/hubspot-audit-tool-3di7 https://dev.to/concretio/hubspot-audit-tool-3di7 <p>Managing multiple HubSpot portals can quickly become complex - especially during migrations, audits, or ongoing optimizations. That’s where <a href="https://diffspot.concret.io/" rel="noopener noreferrer">Diffspot </a>comes in.</p> <p>What Diffspot does:<br> Diffspot helps you audit and compare HubSpot portals with ease. It gives you a clear, structured view of your data so you can identify differences, avoid errors, and stay in control.</p> <p>⚡ Key Benefits:<br> • Compare CRM properties, workflows, pipelines, and more<br> • Detect differences instantly across portals<br> • Reduce manual effort and human errors<br> • Streamline migrations and audits</p> <p>Whether you're a developer, admin, or agency, Diffspot makes HubSpot management faster, smarter, and more reliable.</p> <p>👉 Built by <a href="https://www.concret.io<br>%0A" rel="noopener noreferrer">Concret.io</a>, trusted by businesses worldwide.</p> ai crm hubspotportalreview hubspotaudittool