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Integrate Cherwell and Jira: A Step By Step Guide with ZigiOps Integration Platform

di — Mon, 14 Feb 2022 14:10:45 +0000

Article Chapters:
Introduction

An Overview of Cherwell and Jira
Why Do You Need to Connect Cherwell and Jira
Setting up the Cherwell Jira Integration
Conclusion

Introduction to the Modern Enterprise

Businesses are constantly evolving – becoming more scalable, reliable, and flexible. Behind those qualities, however, stand good and sophisticated IT infrastructures. Built on a solid network of interconnected software solutions, a well-balanced IT infrastructure helps enterprises achieve their goals.

Workflow optimization, issue resolutions, product development speed, and customer satisfaction are the main characteristics that define the balance in organizations. Therefore, they play a key role when companies decide on what software solutions to rely on.

Markets are brimming with systems that offer an instant solution to every problem and use case. This makes decisions even harder to make. Yet, the organization’s needs are what define the software choices.

Systems like Cherwell and Jira oftentimes prove to be the one-way-stop for most enterprises, despite the market competition. Both are equipped with a lot of useful functionalities that help organizations satisfy their internal operations’ needs.

When integrated, they manage to provide an outstanding solution to various work-related complex situations that need an instant solution. The help often comes in the face of a connector. It aims to instantly connect the systems and to enable instant data transfer between them. A great example of such a solution is ZigiOps – a no-code platform that links systems in a matter of a few clicks bi-directionally.

An Overview of Cherwell and Jira

Cherwell is a well-known ITSM platform that combines all the necessary functionalities to meet the IT needs of every modern-day organization.

Jira Software is also popular and widely used by organizations of various sizes and niches. It’s one of the most popular DevOps tools available on the market. Tech teams usually rely on Jira’s capabilities to track the development processes of new products from end to end, bugs’ resolutions, and other activities related to internal processes.

But how and why businesses may need to connect Cherwell and Jira?

Each system can separately handle tasks and help organizations’ ease their departments’ task workflows. Easy to implement, both Cherwell and Jira can smoothly cooperate with many of the software tools present on the tech stack of most enterprises. When combined, their functionalities drastically enhance performance and productivity. A tool like ZigiOps can assist with that. ZigiOps links systems in less than five minutes, and can establish a bi-directional integration between Jira and Cherwell.

Furthermore, using ZigiOps as a connector for Cherwell and Jira brings a list of benefits for users such as:

enhanced communication with the service desk team (for Jira)
instant automatic updates of statuses and simplified follow-ups (for Jira)
seamless bi-directional synchronization with Cherwell system (for Jira)
improved communication with the DevOps (for Cherwell)
instant automatic status updates, which significantly ease the follow-ups (for Cherwell)
instant visibility of the current status of each of the bugs fixes (for Cherwell)

Organizations usually seek for a Cherwell and Jira integration to transfer incidents, issues, stories, custom Records, and more. But the most common use case for the integration between the two is related to incidents.

Let’s get into details about that.

The service desk team gets notified about a new incident in the Cherwell queue. They discover that this is a result of a software bug. It automatically means they need to forward it to the responsible DevOps team. To do this, they need to log it into Jira. The switching between the two systems to transfer information can be foreboding and time-consuming.

With ZigiOps, however, things happen a lot easier and faster. When used to enable a Cherwell and Jira integration, ZigiOps automates the data transfer between the two. In other words, teams do not need to open Jira and log the issue manually. ZigiOps does this instantly. It logs a new issue in Jira Software and syncs the two systems in real-time. And the result is significantly improved efficiency of the application lifecycle management (ALM). With ZigiOps, information like log files, traces, issue links, or other attachments gets synchronized. It eliminates communication bottlenecks and duplicate work, too.

When the issue is fixed, ZigiOps automatically updates the incident in Cherwell.

Setup of the Cherwell – Jira Integration with ZigiOps

The first step of the integration process includes the installation of ZigiOps (for those users who use the on-prem version of the tool). Otherwise, the process starts by simply logging in from the UI for the cloud version. Either way, it only takes a few clicks to create a Jira – Cherwell integration.

Then, after logging into the ZigiOps system, you will be directly taken to the Dashboard. It provides valuable information regarding the health status of the integrations, as well as other crucial data such as licenses, troubleshooting options and more.

One of ZigiOps‘ most valued features is that it gives users the chance to effortlessly make the configuration.

Once entering the menu, our next move would be to choose the systems we want to connect – Cherwell and Jira. The connection verification between ZigiOps and the two systems is the next step from the integration process.

A lengthy list of pre-built Jira Cherwell integration templates is also available to choose from:

Our next move will be to define which system will be first and which – second (destination) in the integration. In our use case, Cherwell is our first system and Jira – our destination system. After setting them up, we must configure the following actions: data collection, filtering, conditions, and field mappings, as well.

When done, the Cherwell and Jira integration can be saved. It makes the integration process complete, and the transfer of data (tasks) can immediately begin.

Because ZigiOps offers its users bi-directional connectivity, any change in one of the linked systems will instantly be present in the other.

Cherwell Jira Integration Video

Conclusion

In the highly competitive business world, success is all about having the right tools and applying them the right way. The ability to monitor, track and resolve problems promptly is mandatory. Obtaining control over processes like product development and workflows is crucial. Tools like Cherwell and Jira could help with that.

When implemented within the IT infrastructure of organizations, they help with the mundane tasks that run in the background of every organization. This way, they speed up many processes, eliminate the possibilities of human errors and help enhance overall performance and productivity.

When connected via an out-of-the-box solution like ZigiOps, the communication and data transfer between both Cherwell and Jira happens instantly – with no need for manual work. Since ZigiOps offers a bi-directional connection, upon integration, both systems syncs. As a result, a change in one system will instantly appear in the other. Thanks to that, the accumulated data from both tools are available anytime and from anywhere.

Top 5 integration tools for 2022

di — Fri, 07 Jan 2022 15:45:50 +0000

Over the past decade, system integration has become a significant activity for companies that aim to develop and expand their market reach. This allows them to collect, analyze, filter, and transfer valuable information across a variety of systems incorporated into their sophisticated IT infrastructure.

This way, vital organization segments like DevOps, Service desk, and monitoring teams operate in alignment. This does not only enhances the organization's overall performance but also raises the levels of customer satisfaction.

Sometimes, companies need out-of-the-box solutions to help them achieve this.

So choosing the right integration tool to address all of the enterprise's needs is crucial.

In the following lines, we'll take a closer look at five integration tools that can help companies elevate every aspect of their performance.

StreamWeaver

StreamWeaver is a popular cloud-based integration tool for ITOMs. It handles the integration operations of some of the most sophisticated monitoring and managing enterprise software systems.

StreamWeaver manages to significantly amplify the systems' serviceability via the inclusion of vital monitoring data into one accessible database. Since its deployment does not require a developer, this results in a beneficial reduction in enterprise expenses.

With a wide range of capabilities to handle business needs, StreamWeaver deploys on SaaS, on-premises, and even on hybrid environments.

Free Trial: Yes

Zapier

Zapier is, without a doubt, a leading name in the software integration industry when it comes to business automation-related processes. It's a no-code platform that enables the instant transfer of vital data between the applications integrated into the enterprise's IT ecosystem.

One of the tool's biggest advantages, along with its intuitive UI, is the list of pre-built templates ready to be put in use immediately.

Furthermore, Zapier provides automation of 3000+ applications from almost every industry niche (Sales, Marketing, HR, and others).

Due to its flexible pricing plans, Zapier has become a starting point for small to mid-sized companies.

Free trial: Yes

ConnectALL

ConnectALL is yet another popular integration platform that unifies a number of processes, applications, users, and tools from system providers like ServiceNow, Microsoft, Micro Focus, Atlassian.

ConnectALL establishes a two-way integration and data exchange between the systems, incorporated in an organization's IT infrastructure.

This way, the platform enables its users to enhance the internal collaboration between different departments, scale-up productivity, and work efficiency, minimize errors and achieve high levels of customer satisfaction.

ConnectALL also comes with a list of ready-to-deploy connectors.

Free trial: Yes

Workato

Workato is another big name when it comes to automation. It is a no-code platform that enables users to integrate the applications they use and automate their workflows.

One of the most valued features for Workato users is that it allows them to drive real-time outcomes based on different business-related events.

What's interesting about Workato is the way it handles integrations. This happens via the so-called recipes. They represent the steps that the tool follows to connect the desired systems.

Free trial: Yes

ZigiOps

Another no-code integration platform, ZigiOps brings to the table a long list of advantages for enterprise users, despite their niche and company size.

The tool helps organizations establish a seamless and secure bi-directional connection between their IT ecosystem and some of the most popular DevOps, ITSM, ITOM, CRM, and Cloud software available on the market. It comes with a simple and easy-to-use UI and a library of pre-defined templates.

Apart from offering an instant connection between the systems, ZigiOps maximizes transparency and monitoring across different data transfer-related operations. Furthermore, it enhances scalability, security of data, and flexibility.

Free trial: Yes

To wrap it up

Integration platforms have become a vital infrastructural component of every modern organization. Thanks to them, enterprises achieve seamless data exchange, enhanced productivity, and work efficiency in no time.

Having the right stack of IT tools to achieve this is mandatory. Nowadays, companies seek to integrate and deploy systems to help them cope smoothly with almost every aspect of their internal operations.

Tools like Zapier, ZigiOps, Workato, StreamWeaver, and ConnectALL can help with that.