The latest articles on DEV Community by dan3460 (@dan3460). https://dev.to/dan3460 https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F1237678%2F8270a376-6a48-420c-a4a5-68737a8b3fbe.png https://dev.to/dan3460 en dan3460 Wed, 20 Dec 2023 15:58:12 +0000 https://dev.to/dan3460/callback-number-on-a-voice-message-4mk1 https://dev.to/dan3460/callback-number-on-a-voice-message-4mk1 <p>I have been using Twilio for about 6 months so far just to send SMSs. I'm thinking on start using the voice message and building some intelligence on them. If a voice message is sent to a customer, could i prompt something like "Press 1 to connect to Customer Service" and have the system put the customer into a call with my customer service department?</p> twilio