DEV Community: Jasper

🎫 Awesome self-hosted discord ticket bots (2025)

Jasper — Sun, 27 Jul 2025 11:57:23 +0000

If you’re managing a Discord server and want total control over your support workflow and ticket system, then are open‑source & self‑hosted ticket bots the way to go! These give you a lot of customisability, flexibility and ownership over your data. Here are the five most advanced (and popular) self‑hosted Discord ticket bots available in 2025.

🗺️ Overview

1. 🏆 Open Ticket (open-discord-bots/open-ticket)

Open Ticket is widely regarded as the most advanced self‑hosted Discord ticket bot in 2025. It's made in Typescript/Javascript and offers over 300 configurable options in the config! From HTML transcripts to multi‑language support, slash‑commands, modals, buttons and detailed statistics. It also supports 30+ community-made plugins and is easy to deploy on Pterodactyl based panels using eggs. Because it's so popular, it has been scale-tested for large servers with more than 100K members.

✅ Pros

⚙️ Extensive Config (300+ options, unlimited tickets)
🌐 Multi-language support (36+ languages)
🧩 Advanced plugins (reviews, tags, reminders, forms, feedback, ...)
📊 Detailed Stats (ticket count, activity, user stats, ...)
✅ 20+ Utility Commands (close, reopen, delete, claim, pin, rename, move, ...)
❓ Modal Questions (before ticket creation, up to 5 per ticket type)
🚫 Blacklist (blacklisted users are unable to create a ticket)
📄 HTML transcripts (built-in HTML Transcripts, no domain required)
💬 Community Support (large discord community for all your questions)
🦇 Pterodactyl Support (pre-made pterodactyl eggs are available)

❌ Cons

🧠 Medium Learning Curve (config might look complex, but is pretty intuitive)
💾 Resource Intensive (it's heavier on RAM and CPU than other ticket bots)
🔄 Updates & Maintenance (monthly maintenance is recommended)
⏳ Time-Intensive Setup (large config: ~15 min)

💾 Installation

Repository: open-discord-bots/open-ticket

Download the bot from Github.
Make sure to install node.js v20 or above.
Install all dependencies using npm install.
Configure the bot in ./config/ or with npm run setup.
Start the bot using npm start.
Read the documentation.

2. 🥈 Discord Tickets (discord-tickets/bot)

Discord Tickets is an open‑source alternative to white-label bots and is used by thousands of servers. It includes slash commands, configurable ticket panels, auto‑close of inactive tickets, transcript archiving, ticket tagging, staff analytics, translation, Docker support and a Web Dashboard for configuring the bot!

✅ Pros

🌐 Multi-language support (27+ languages)
🧪 Actively Maintained (bugfixes every month)
💾 Database Integration (supports MySQL, PostgreSQL and SQLite)
🐳 Docker Support (easy to deploy on VPS or Pterodactyl)
📈 Staff Analytics (activity logs, ticket response times, and other metrics)
📄 Transcript System (automatically saves ticket conversations)

❌ Cons

🧠 Steep Learning Curve (database & reverse proxy setup are complex for non-technical users)
⏳ Time-Intensive Setup (database configuration, .env, ...)
🧩 No Plugins (doesn’t have a built-in plugin system)
⚠️ Limited Error Feedback (database corruption, manual debugging, ...)
📚 Complex Documentation (difficult docs for non-technical users)

💾 Installation

Repository: discord-tickets/bot

Read the documentation.

3. 🥉 Ticket‑Bot (Sayrix/Ticket‑Bot)

Ticket‑Bot is a popular open source project of a discord ticket bot using Discord.js v14. It has support for commands like close, claim, add/remove & rename. Tickets are able to have simple questions, a custom category and more. The config is not too complex and perfect for beginners. It has it's own transcript service and is regularly maintained.

✅ Pros

📄 Transcript System (save ticket conversations)
💾 Database Integration (supports MySQL, PostgreSQL and SQLite)
⚙️ Easy Configuration (simple config, perfect for beginners)
🖥️ Discord.js v14 (uses discord.js v14)

❌ Cons

🚨 Maintenance Only (weekly bugfixes but no new features)
🧠 Difficult Installation (database setup is complex for non-technical users)
📋 Limited Tickets (the bot only supports up to 25 ticket options)
⚙️ Limited Customization (customisation outside the config is difficult without code edits)
🧩 No Plugins (doesn’t have a built-in plugin system)
📊 No Analytics (does not remember statistics)

💾 Installation

Repository: Sayrix/Ticket-Bot

Read the documentation.

4. 👍 Sentinel Tickets (ralphkb/sentinel‑tickets)

Sentinel Tickets is a lightweight but customisable ticketing system available under the MIT license. It offers a pretty extensive config, configurable ticket workflows and a simple installation tutorial. Ideal for communities needing privacy and minimalism, it supports slash commands, modal questions, staff shifts and simple transcripts.

✅ Pros

⚙️ Highly Configurable (just like Open Ticket, it's highly configurable)
⚖️ Lightweight (perfect for smaller Discord servers)
📄 Simple Transcripts (save ticket conversations)
📊 Built-in Stats Display (display stats in a channel name)
🔁 Built-in Automation (autoclose, limits, working hours, ...)
😎 Easy Installation (simple setup, perfect for non-technical users)

❌ Cons

🧩 No Plugins (doesn’t have a built-in plugin system)
🛠️ Occasional Bugs (some errors are not handled causing for problems)
📚 Limited Documentation (missing docs for advanced use cases)
🌐 Limited Language Support (1-2 languages)

💾 Installation

Repository: ralphkb/sentinel-tickets

Download the bot from Github.
Make sure to install node.js v22 or above.
Install all dependencies using npm install.
Configure the bot in .env and config.yml.
Start the bot using npm start.
Read the documentation.

5. 👍 Modals Ticket Bot (thesleax/ticket-bot)

Modals Ticket Bot is a very simple Discord ticket bot with modal questions support. It has a very limited config but is as a result also very easy to configure. A tutorial is available on Youtube for the installation.

✅ Pros

📝 Made For Modals (the main feature of this ticket bot are the modals)
⚙️ Simple Configuration (easy for beginners)
⚖️ Lightweight (perfect for smaller Discord servers)

❌ Cons

🧩 No Plugins (doesn’t have a built-in plugin system)
💣 Less Popular (lack of popularity makes it less battle tested for bugs)
📄 No Transcripts (missing text or html transcripts)
📚 Missing Documentation (tutorial is available on Youtube)
⚠️ Hobby Project (this bot is not made for large servers)

💾 Installation

Repository: thesleax/ticket-bot

Watch the tutorial.

🎉 Final Feature comparison

Feature/Bot	Open Ticket	Discord Tickets	Sayrix/Ticket-Bot	Sentinel Tickets	thesleax/ticket-bot
Open-Source License	GPLv3 + Custom	GPLv3	CC-BY-4.0	MIT	MIT
Deployment	Node.js, Docker, Pterodactyl	Node.js, Docker, Pterodactyl	Node.js, Docker	Node.js	Node.js

Plugin Ecosystem	✅ (30+ advanced plugins)	⚠️ (Web API, limited)	❌ (requires code edits)	❌ (requires code edits)	❌ (requires code edits)
Customisability	✅ (large config & plugins)	⚠️ (medium config)	⚠️ (medium config)	⚠️ (medium config)	⚠️ (limited config)
Transcripts	✅ (HTML & Text, customisable)	✅ (archived in DB/files)	✅ (HTML & Text)	✅ (HTML & Text, customisable)	❌
Multi-Language	✅ (36+ languages)	✅ (27+ languages)	✅ (12+ languages)	❌ (2 languages)	❌
Automation	✅ (autoclose, cooldown, limits)	✅ (autoclose, tags)	⚠️ (limits only)	✅ (cooldown, limits)	❌
Staff Tools (e.g. claim, stats)	✅ (claim, stats, pin, tags, logs)	✅ (claim, logging)	✅ (claim, blacklist)	✅ (claim, pin, stats, blacklist)	❌

Setup Time (Estimated)	⏳ Long (+15 min)	⏳ Long (+15 min)	⏳ Long (+15 min)	⏳ Moderate (+7 min)	⏳ Very Fast (~3 min)
Setup Difficulty	⚠️ Intermediate	❌ Difficult	⚠️ Intermediate	✅ Easy To Use	✅ Easy To Use
Documentation	📘 (extensive docs + tutorial)	📘 (extensive docs)	📘 (minimal docs)	📘 (minimal docs)	📘 (no docs, tutorial)
Actively Maintained (2025)	✅ (frequent updates)	✅ (frequent bugfix updates)	⚠️ (occasional bugfixes)	⚠️ (occasional bugfixes)	⚠️ (occasional bugfixes)
Community Support	✅ (community server & plugins)	✅ (community server)	✅ (community server)	⚠️ (small community server)	❌
Dashboard / GUI	⚠️ (Setup CLI + JSON config)	✅ (Setup Dashboard)	❌ (YML config only)	❌ (YML config only)	❌ (JS config only)

Ideal For	✅ Mid-Large Discord servers	✅ Mid-Large Discord servers	✅ Small-Mid Discord servers	✅ Small Discord servers	✅ Small Discord servers
Final Score	⭐⭐⭐⭐⭐ (5/5)	⭐⭐⭐⭐⭐︎ (4/5)	⭐⭐⭐⭐⭐︎ (4/5)	⭐⭐⭐⭐︎⭐︎ (3/5)	⭐⭐⭐︎⭐︎⭐︎ (2/5)

🏁 Final thoughts

For the latest features, modular plugins, and scalable ticketing: Open Ticket.
For a web dashboard, analytics, and battle-tested systems: Discord Tickets.
Prefer an advanced bot for smaller servers: Sayrix Ticket‑Bot.
A minimal but configurable bot: Sentinel Tickets.
Minimal & quick to configure: Modals Ticket Bot.

Please report all errors, typo's or misinformation in the comments below. I'll try to make it as accurate as possible with the most recent available data.

Open Ticket: The Best Self-Hosted Discord Support Bot (2026 Guide)

Jasper — Sun, 22 Jun 2025 20:14:06 +0000

Are you looking for a powerful, self-hosted solution to manage tickets on your Discord server? Open Ticket is the most advanced and customizable Discord ticket bot available for free in 2025.

The bot is open-source and is designed with flexibility in mind, Open Ticket gives you complete control over the ticketing system, your branding and requirements.

😎 Why Open Ticket?

Open Ticket goes far beyond a simple ticket bot. It’s a fully modular ticketing system that lets you control every single detail with 300+ configurable options, support for advanced plugins, HTML transcripts, multi-language support, modals, buttons, statistics and more.

Whether you're running a small support server or managing more than 100.000 members, Open Ticket scales with you.

⏱️ Quick Setup

Want to get started fast? Here's a simple setup overview:

📦 Requirements:

Node.js v18 or newer (Install Node.js)
A Discord bot + token
Basic terminal/cmd knowledge

🛠️ Installation

Download the repository open-discord-bots/open-ticket or use these commands:

git clone https://github.com/open-discord-bots/open-ticket.git
cd open-ticket

Once you've downloaded/cloned the Discord Ticket Bot, we're going to install all required dependencies:

npm install

⚙️ Configuration

If you use Open Ticket v4.1 or above, you can use the Interactive Setup CLI to configure the bot. This will take you trough a step-by-step process of configuring the bot.

npm run setup

If you're using a lower version, please configure the bot manually in the ./config/ directory. It's quite a large config, but with many possibilities.

./config/general.json: General Bot Settings
./config/questions.json: Custom Ticket Questions
./config/options.json: Ticket Types & Buttons
./config/panels.json: Ticket Panels & Embeds
./config/transcripts.json: Transcript Settings

🚀 Launching the bot

Launch the bot using npm start. If there are any errors, they will show up and you can try to fix them. If not, you will see a startup screen with the Open Ticket logo.

npm start

🎫 Creating Tickets

Once the bot is ready for usage, create a panel with buttons using the /panel command in your Discord server. By clicking on one of these buttons, you will succesfully create a ticket.

🥳 Open Ticket In Action

📷 Screenshots

Here are a few quick previews of what Open Ticket looks like in action:

⚙️ Plugins

The community of Open Ticket has made more than 30+ plugins to install and extend the functionalities of the bot. Some examples of this are: ot-tags, ot-reviews, ot-feedback, ot-embeds, ot-sqlite-database, ot-customise-buttons and more!

🧠 Need Help?

We’ve got extensive documentation available at
👉 otdocs.dj-dj.be

Join our community support server:
👉 discord.dj-dj.be

⭐️ Support the Project

If you like what we're building, please consider giving the repo a star on GitHub and sharing it with your friends or server admins.
👉 GitHub: Open Ticket

Thanks for reading! Let us know if you’re using Open Ticket — and feel free to contribute, create plugins, or suggest new features!