DEV Community: Mihir Amin

InboxOps – AI-Powered Email Automation Platform Using Postmark Inbound Parsing

Mihir Amin — Sat, 07 Jun 2025 10:08:54 +0000

This is a submission for the Postmark Challenge: Inbox Innovators.

What I Built

InboxOps is a powerful AI-augmented operations platform that transforms inbound emails into real-time dashboards — using Postmark's inbound email parsing as its foundation.

A customer emailed support@company.com: "My card was charged twice."
An employee sent to hr@company.com: "I need leave from June 15."
A vendor mailed ops@company.com: "Attached is this month’s invoice."
A manager forwarded to approvals@company.com: "Approve $3,000 budget?"

And all those inboxes are

Fragmented
Human-dependent

People were copy-pasting from Emails into Tickets. Approvals were lost in threads. Support issues were never tagged. There was no single dashboard to see anything.

Inboxops automate workflows from:

📦 Customer Orders
✅ Approval Requests
🛠️ Support Tickets
🧑‍💼 HR / Leave Requests
🙋 Customer Enquiries

InboxOps turns every structured or unstructured email into actionable items using Postmark + LLMs, and visualizes them in a modern, modular dashboard, and helps create APIs to use in Internal Dashboards.

Single inbox automatically:

Understand the intent (order, complaint, HR, etc.)
Summarize the message using AI
Assign tags and priority levels
Route to the right internal dashboard
Trigger concerned workflows

Demo

https://inboxops.onrender.com

Code Repository

https://github.com/DYNAMICMORTAL/inboxops

DYNAMICMORTAL / inboxops

InboxOps – Automate operations directly from your inbox using Postmark + AI. Real-time email parsing, classification, dashboards, and replies. Built for the Postmark Challenge: Inbox Innovators 2025.

📬 InboxOps

🚀 AI-powered workflow automation platform that converts inbound emails into live, actionable dashboards — built with Postmark and LLMs.

✨ Highlights

📥 Postmark Inbound Email Parsing → clean JSON
🧠 LLM-powered Summarization, Classification, Tags, Priority
🗂️ Route to: Orders, Approvals, Support, HR, Enquiries
🖥️ Clean modular dashboard UI with filters, pills, modals
💬 Built-in Enterprise AI Chatbot for querying

🖼️ Screenshots

🛠️ Tech Stack

FastAPI — Backend & APIs
Postmark — Inbound Email Parsing
Gemini Flash (LLM) — Summary, tags, criticality
SQLite + SQLAlchemy — DB & ORM
Jinja2 + Tailwind CSS — UI templates
Render.com — Hosting (Demo)

🧠 AI Chat Demo

InboxOps includes a native AI chat modal that uses parsed email context to answer questions like:

“Show recent approvals.”
“Track order ODR-20240603...”
“What is the trend in leave requests?”

🔗 Live Demo

🌐 https://inboxops.onrender.com

View on GitHub

Screenshots

Order information, items, quantity, price extracted from Email Content

Customer enquiries, support, issues, requests, tickets are assigned Ticket ID concerned

Customer support tickets management

How I Built It

🟧 FastAPI (Python) — REST APIs and webhook handling
📬 Postmark — Inbound webhook parsing + email confirmation sending
🧠 Gemini 2.0 Flash — Summary, classification, tag + urgency prediction
🎨 Jinja2 + TailwindCSS - UI components, dashboards, modals
💾 SQLite + SQLAlchemy - Fast storage and search for parsed emails
Email - Postmark Inbound Webhooks for real-time email ingestion
🧩 Modules:
- Orders: Parse and confirm orders
- Approvals: HR and budget workflows
- Support: AI-tagged issues with urgency
- HR Requests: Leave and policy handling
- Enquiries: Customer request viewer
- AI Chat Assistant: Modal chatbot for agents
Features : Custom parsers for orders, approvals, and support tickets AI-powered accurate summary of Mail content and tag extraction Dynamic dashboards and modals Enterprise AI chat with recommended prompts

1️⃣ Inbound Email Parsing via Postmark
When a mail is sent to the Postmark Inbound Email Stream, the Postmark parses the message and sends a full JSON payload.

{ "From": "user@company.com", "Subject": "Leave Request: July 2-5", "TextBody": "Hi, I’d like to apply for leave from July 2 to 5 for personal reasons.", "Attachments": [], "Headers": [...], ... }
It also shows if the Email follows the DKIM Signature and SPF Policy for making Email secure. I made this JSON data to be received by /inbound-email and inserted into the emails table with all metadata and raw content stored.

I wanted to distinguish Email types because of my system design. I wrote a basic logic of Keys for Order Emails ODR, HR Workflows, and Approval Emails APL, Customer Enquiries as SUP with including YYYYMMDD00serialNumber.

2️⃣ Intelligent Email Understanding with Gemini
The Email type is to be identified. I thought of using RegEx, a dictionary of known type of words and phrases. To improve the accuracy of classification, alongside parsing the JSON to use the Google Gemini LLM Model, the inbound email is parsed by a prompt chain to extract:

Type: ORDER, SUPPORT, APPROVAL, HR, ENQUIRY
Summary: A 1–2 line abstract
Tags: e.g. ["leave", "login issue"]
Criticality: Low, Medium, High, Urgent
These fields are stored alongside the email and used to guide logic and UI rendering.

3️⃣ Backend Logic & Storage (FastAPI + SQLAlchemy)
The backend routing of each email to trigger Workflows is important. The Dashboard is dynamic for real-time Email communications in an Enterprise. For Inboxops to serve scalability, FastAPI is the best choice.
The routings are as follows:
/u - The Inboxops Inbox
/dashboard or /u?page=dashboard - Support, Issues, Ticket, success rate, Dashboard Panel
/new - Customer Support Tickets Chat for the concerned team to have an in-depth chat
/support-customer - Tickets Management (Email to Ticket).
/ai-chat - Popup Enterprise AI LLM Chat that uses JSON context, summary, and tags to serve every query in detail. (Present at Header)

Enterprise Inboxops AI LLM Chat:

Example Queries

What is the latest Approval Mail about?
What do the emails discuss in the quarter 2025 - 2026?
What is the time when Employees take the most leave, and how does it affect the Customer Enquiries Supports Tickets?
Track me order ODR-202606030002

The last thing in development is continuous development, improvement.
From the moment an email lands, it’s transformed into a clean JSON payload with headers, bodies, metadata, and attachments — ready to power whatever comes next.

That kind of reliability made it easy to focus on the product, not the plumbing.
I built Inboxops on this foundation.
Here are the next features on the roadmap:
Add Slack/MS Teams integration Inbound Email to Slack MS Teams and Slack MS Teams to Outbound Email using Postmark.
Sentiment analysis for customer complaints.
CRM Integration for Internal Team Dashboards

Well, if you made it this far in the post, here is a thank you 💛 to you 😁✨

OOPs in a nutshell...

Mihir Amin — Thu, 13 Oct 2022 10:30:40 +0000

Object-Oriented Programming is a methodology or paradigm to design a program using classes and objects. It simplifies the software development and maintenance by providing some concepts defined below:

Class is a user-defined data type which defines its properties and its functions. Class is the only logical representation of the data. For example, Human being is a class. The body parts of a human being are its properties, and the actions performed by the body parts are known as functions. The class does not occupy any memory space till the time an object is instantiated.

Syntax for C++ (CLASS)

  class student{
      public:
             int id;
             int phone;
             string place;
             int add(int x, int y){
             return x + y;
     }
  };

Object is a run-time entity. It is an instance of the class. An object can represent a person, place or any other item. An object can operate on both data members and member functions.

Syntax for C++ (OBJECTS)

carModel l = new car();

Encapsulation

Encapsulation is the process of combining data and functions into a single unit called class. In Encapsulation, the data is not accessed directly, it is accessed through the functions present inside the class. In simpler words, attributes of the class are kept private and public getter and setter methods are provided to manipulate these attributes.

Polymorphism

Polymorphism is the ability to present the same interface for differing underlying forms. With polymorphism, each of these classes will have different underlying data. Precisely, Poly means ‘many’ and morphism means ‘forms’.

Types of Polymorphism :

Compile Time Polymorphism

Run Time Polymorphism

A. COMPILE TIME POLYMORPHISM

The polymorphism which is implemented at the compile time is known as compile-time polymorphism.

B. RUN TIME POLYMORPHISM

Runtime polymorphism is also known as dynamic polymorphism. Function overriding is an example of runtime polymorphism. Function overriding means when the child class contains the method which is already present in the parent class. Hence, the child class overrides the method of the parent class. In case of function overriding, parent and child classes both contain the same function with a different definition. The call to the function is determined at runtime is known as runtime polymorphism.

INHERITANCE

Inheritance is a process in which one object acquires all the properties and behaviors of its parent object automatically. In such a way, you can reuse, extend or modify the attributes and behaviors which are defined in other classes. In C++, the class which inherits the members of another class is called
derived class and the class whose members are inherited is called base class. The derived class is the specialized class for the base class.

Syntax for C++ (INHERITANCE)

class derived_class :: visibility-mode base_class;

Types of Inheritance in C++ :

Single Inheritance
Multiple Inheritance
Hierarchical Inheritance
Multilevel Inheritance
Hybrid inheritance

HACKTOBERFEST 2022: I'VE CRACKED IT!!!

Mihir Amin — Thu, 13 Oct 2022 10:19:41 +0000

2 mins read

I've cracked the Hacktoberfest 2022.
HACKTOBERFEST 2022 is a fest organized by DigitalOcean, Appwrite & most popular, our love Docker.
HACKTOBERFEST 2022 <--- link
Let's talk now,

ELIGIBILITY

Ans) Nothing. Everyone who can code, and loves to contribute, are welcomed.

NON CODERS?

Ans) HACKTOBERFEST isn't all about 'code'🥳 Anyone who writes, designs, tests, mentors, or organizes offers much needed support for OPEN-SOURCE PROJECTS all over 'THE WORLD'.

HOW TO DO

Ans) I have done it, and I've claimed a tee for me

So, listen to me! Find a repo, message the maintainer and ask them if you could contribute to their project.
Next, raise a issue and fork the repo. Now the modus operandi of pulling a request is known by everyone.
Lastly ping the contributor and ask them to merge the pull request.

TIP:-

IF (YOU JUST WANT TO COMPLETE THE EVENT JUST) {
 FIND ANY REPO THAT HAS LESS ACTIVITY AND DO IT 
}
ELSE {
 FIND THE FAMOUS OPEN SOURCE REPOSITORIES AND HACK IT
}

If you have any queries, drop them down. I would answer all of them!
STAY SAFE. STAY HEALTHY. HAPPY CODING!!! 💕

HOW TO PRACTICE FOR WEB-DEVELOPMENT ?

Mihir Amin — Mon, 08 Nov 2021 15:00:00 +0000

The best way to master something, is to Practice, practice & practice. Continuous practice leads to mastery. You can be PERFECT too, because

Practice Makes a Man Perfect!

Let's explore

Codepen

Each week there is a challenge at Codepen. The most loved pens would get featured in the Trending Page of Codepen.io

freeCodeCamp

freeCodeCamp is the most famous free learning hub for Beginners to learn Coding. freeCodeCamp has many challenges after every course. You can also obtain Certificate after every course completed.
Attempt it for perfection. ![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/gj5soer8dtjhzwu5zf0j.png)

DailyUI

Mails with challenges everyday after sign-up. Daily Challenges can help you maintain streak !!!

EMMET: Saviour of Developers

Mihir Amin — Fri, 22 Oct 2021 15:04:43 +0000

Emmet a plugin for everyone who couldn't remember the whole syntax.

HTML

The basic Boilerplate Generator !
Just type ! and hit enter.

Classes and Id

Classes:- div.className
ID:- div#idName
hit enter, and Emmet completes it for you !

<div class="className"></div>

same goes for section
section.className and section#idName

Duplicating

ul>li*3

<ul>
    <li></li>
    <li></li>
    <li></li>
</ul>

Grouping of Tags

div>(hdr>ul>li*2>a)

<div>
    <header>
        <ul>
            <li><a href=""></a></li>
            <li><a href=""></a></li>
        </ul>
    </header>

Part 2 incoming !!! Stay Tuned <3