The latest articles on DEV Community by Loubna (@geronde). https://dev.to/geronde https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F3205802%2F28c79f0d-b389-4d2d-9e55-6889cf3402bf.png https://dev.to/geronde en Loubna Sun, 25 May 2025 22:02:44 +0000 https://dev.to/geronde/your-first-stop-for-sfcc-troubleshooting-webdav-logs-2ijf https://dev.to/geronde/your-first-stop-for-sfcc-troubleshooting-webdav-logs-2ijf <blockquote> <p><strong>As an SFCC developer, when something breaks, my first stop is usually WebDAV in Business Manager.</strong> It holds everything—system logs, job logs, service logs, and of course error logs (both core and custom).</p> </blockquote> <h2> 1. Finding the Right Log </h2> <ol> <li>In Business Manager, go to <strong>Administration → Site Development → Development Setup → Log Files → WebDAV</strong> </li> <li>Drill into your site’s environment folder and grab the <code>*-Error.log</code> (or your custom log, e.g. <code>custom-***.log</code>). </li> <li>Convert the customer’s bug timestamp to GMT—WebDAV timestamps are in UTC.</li> </ol> <h2> 2. Why WebDAV Matters </h2> <ul> <li> <strong>Zero setup</strong>: No extra installs or extensions required. </li> <li> <strong>Raw data</strong>: Get unfiltered <code>.log</code> files—perfect for <code>grep</code>, piping into scripts, or any custom tooling.</li> </ul> <h2> 3. WebDAV’s Limitations </h2> <ul> <li> <strong>30-day retention</strong> Error logs are kept for 30 days. For other log-type retention periods, see the <a href="https://developer.salesforce.com/docs/commerce/b2c-commerce/guide/b2c-log-files-overview.html" rel="noopener noreferrer">official docs</a>. </li> <li> <strong>10 MB/day cap</strong> Each server can write up to 10 MB per GMT day. Once the limit is hit, logging pauses until midnight UTC. </li> <li> <strong>Coverage gaps</strong> Not every code path is logged by default. Add <code>Logger.error</code> (or other <code>Logger</code> calls) in key <code>try…catch</code> blocks (e.g. order creation, payment callbacks) so you don’t miss vital errors.</li> </ul> <h2> Enhancing WebDAV with Demandware With Ease </h2> <p>When raw logs get unwieldy, the <strong>Demandware With Ease</strong> browser extension supercharges your WebDAV view:</p> <ul> <li> <strong>Color-coded directories</strong> by last-modified date </li> <li> <strong>File-size tags</strong> to spot bloated logs at a glance </li> <li> <strong>Tree vs. flat views</strong> for deep directory navigation </li> </ul> <p>Learn more in the <a href="https://dwithease.com/docs/#/?id=webdav-directories-logs" rel="noopener noreferrer">DWWithEase WebDAV docs</a>.</p> sfcc logs troubleshoot