The latest articles on DEV Community by GlideCx (@glidecxai). https://dev.to/glidecxai https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F4016274%2F08fe4fa0-6298-4e44-a1a7-33c294589406.png https://dev.to/glidecxai en GlideCx Tue, 07 Jul 2026 10:57:26 +0000 https://dev.to/glidecxai/we-are-building-an-hybrid-ai-call-center-50mc https://dev.to/glidecxai/we-are-building-an-hybrid-ai-call-center-50mc <p>Today, we're publishing our very first article.</p> <p>It explains the vision behind GlideCx and why we believe the future of customer conversations isn't fully autonomous, it's hybrid.</p> <p>AI should handle repetitive conversations at scale, while humans step in when expertise, trust, and judgment make the difference.</p> <p>That's the hybrid AI call center we're building.</p> <p>Read the full article and let us know what you think.</p> <p><a href="https://glidecx.ai/blog/company/we-are-building-an-hybrid-ai-call-center" rel="noopener noreferrer">https://glidecx.ai/blog/company/we-are-building-an-hybrid-ai-call-center</a></p> ai programming productivity cloud