DEV Community: Kat Gaines

PagerDuty Community Update, January 26 2024

Kat Gaines — Fri, 26 Jan 2024 18:04:58 +0000

ICYMI!

Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup here

Additionally, Intelligent Dashboards are now officially SUNSET. You’ll find your links to the old dashboards redirected to the new Dashboard features (find them under Analytics->Dashboard in your account). This sunset is another big step towards consolidating the Analytics Information Architecture from a UX perspective and the tech stack from an engineering perspective so we’ll be better able to keep delivering great improvements!

✍️ On the Blog and In the News

APAC Retrospective

Our APAC Retrospective series continues with part four, now available on the blog. If you missed the first three installments they are here, here and here .

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” Register today for this free event and please come say hi if you’re there!
Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.
At the end of May, Kat will head to Elevate CX in London to talk about navigating CX careers and then to Elevate Women in CX in Austin, TX to talk about sustainable career navigation for women in CX. Tickets are on sale for both events now!:
- London
- Austin

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

ICYMI, check out the Demo Roundup that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow.

🎧 On the Podcast(s)

This week on the podcast, Mandi and Tara kicked off the first installment of our monthly book club series! January’s book was Close to the Machine by Ellen Ullman. Listen to the episode for their thoughts!
If you’re enjoying this book club format, we’re looking for readers for future episodes. If you’re interested, fill out our form!

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re subscribed so you don’t miss anything! If you’re interested in joining us as a future guest for regular episodes, drop us a line: community-team@pagerduty.com

You can now check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts. This week’s episode featured PagerDuty Product Manager, Nakul Bhagat, talking all things PagerDuty APIs.

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Upcoming episode guests include:
- February 5: Jonathan Rende
- February 26: Bryon Kroger
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- Coming up February 9th, we’ll be chatting with community member Ben Hutchison. Ben has built a solution to use PagerDuty to alert him when his laundry is finished, as well as a PagerDuty library for .NET!

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to PagerDuty Community and submit your work here, or email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, January 12 2024

Kat Gaines — Fri, 12 Jan 2024 16:36:21 +0000

It’s update time!

Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup here.

✍️ On the Blog and In the News

APAC Retrospective

The second post in our APAC retrospective went up on the blog last week. If you missed the first one, you can revisit it here.

Showcasing the value of automation

If you’re wondering how to report on ROI from automation efforts, there’s an example on the blog this week showcasing two popular Pagerduty integrations: Snowflake and Jupyter Notebooks!

It’s award time!

PagerDuty was recognized recently by The Cloud Awards for Best Cloud Automation of the Year, and by BuiltIn as one of 2024’s best places to work!

In TheNewStack

Dormain recently published about Three Use-Cases for Generative AI in ITOps

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” Register today for this free event and please come say hi if you’re there!
Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation.

🎧 On the Podcast(s)

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is Close to the Machine by Ellen Ullman. We’re looking for readers for future episodes. If you’re interested, fill out our form

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re subscribed so you don’t miss anything!

You can now check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts. This week’s episode featured PagerDuty’s Matt Linebarger from the Customer Success Engineering team with 10 things every PagerDuty user should know.

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Upcoming episode guests include:
- January 22: Nora Jones
- February 5: Jonathan Rende
- February 26: Bryon Kroger
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
January 16, join our product folks for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on LinkedIn
January 18, join us for a conversation with PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, on their 2024 predictions. Sign up on LinkedIn.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, August 18 2023

Kat Gaines — Fri, 18 Aug 2023 20:36:16 +0000

Updates to PagerDuty Schedules!

We recently launched a few updates to PagerDuty schedules, all in the name of making managing who is on call even easier. Check out the blog post for the details on the new consolidated schedule view, dynamic schedule creation, and flexible schedule editing. Don’t miss the video (linked in the blog post) with Mandi and Senior Product Manager Kara Smith, showing off these updates in action!

Find us in person!

Where in the world is PagerDuty DevRel? September is packed with PagerDuty Advocates worldwide in London, Taiwan, and Atlanta!

Tara will present Resilience: Building a burnout-resistant life in developer relations at DevRelCon, September 7-8.
The following week, Kat and Mandi will be at SREDay, September 14-15. Kat will present Mastering Incident Communications, and Mandi opens the show with Futuristic Luxury Incident Response. Want to join us? Use code SREDAY-25% to save on your ticket!
Mandi will be at DevOpsDays Atlanta to present Reducing Trauma in Production with SLOs and Chaos Engineering with Julie Gunderson, September 18 and 19.
Kat will bring another round of Mastering Incident Communications to DevOpsDays Taipei Sept 25-26.

Other Dutonians you’ll find out and about:

Mitra Goswami, Senior Director of Data Science, and Manu Gurudatha, Senior Director, Software Engineering, will be presenting Let’s Adopt Generative AI at Data Science Salon September 19th in Miami.

Our events folks are putting together our big upcoming events! We’ll see you at Dreamforce and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

We’re Virtual!

It’s time for the quarterly Terraform roundtable! Sign up to join us and chat about all things Terraform and PagerDuty! August 22, at 4pm Eastern / 1pm Pacific on Zoom!

On the Podcast

We released our 95th episode this week! Mandi talked to PagerDuty CTO Tim Armandpour about the current landscape for incident response and where the state of the art is headed. Find the episode on the podcast site or in your favorite podcatcher.

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

This week, Kat caught up with Hadijah Creary and Jacky Leybman to recap what we’ve released for Status Pages so far, and talk about what’s coming next. Check out the replay!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 9 of The Unplanned Show is now on YouTube featuring James Urquhart discussing flow architectures.

Upcoming guests on The Unplanned Show include:

August 21: Mitra Goswami on generative AI
August 28: Donnie Berkholz on ITIL and DevOps

Get in Touch

If you have a question about PagerDuty, check out our Community Forums for advice from friendly folks. If you’d like to be on our podcast or Twitch, or just say hi, email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Bluesky
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
We have retired the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

PagerDuty Community Update, August 4 2023

Kat Gaines — Fri, 04 Aug 2023 17:10:38 +0000

PagerDuty on PagerDuty

Last week, Mandi was interviewed for our blog alongside Senior Engineering Manager Stevenson Jean-Pierre to reflect on ten years of PagerDuty’s practice of Failure Fridays, where our teams intentionally inject failure into our systems in the name of improved reliability and continuous learning. Check out the blog post for notes on what we’ve learned over the years and tips on how to get started.
For even more, you can watch the accompanying Twitch stream from last week’s How-To Happy Hour with Mandi, Stevenson, and Staff SRE Rich Lafferty!

Find us in person!

Where in the world is PagerDuty DevRel? September is packed with PagerDuty Advocates worldwide in London, Taiwan, and Atlanta!

Tara will present Resilience: Building a burnout-resistant life in developer relations at DevRelCon, September 7-8.
The following week, Kat and Mandi will be at SREDay, September 14-15. Kat will present Mastering Incident Communications, and Mandi opens the show with Futuristic Luxury Incident Response. Want to join us? Use code SREDAY-25% to save on your ticket!
Kat will bring another round of Mastering Incident Communications to DevOpsDays Taipei Sept 25-26.
Mandi will be at DevOpsDays Atlanta to present Reducing Trauma in Production with SLOs and Chaos Engineering with Julie Gunderson, September 18 and 19.
Mitra Goswami, Senior Director of Data Science, will be presenting Let’s Adopt Generative AI at Data Con LA, August 12 at the University of Southern California.

Our events folks are putting together our big upcoming events! We’ll see you at Dreamforce and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

On the Podcast

Check out this week’s conversation with Mark Hatch, Senior Director of Infrastructure at Recharge, Inc, about how the jobs of infrastructure and operations have changed over the last 20 years.

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn! Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 7 of The Unplanned Show is now on YouTube featuring PagerDuty’s CISO, Heather Hinton!

Upcoming guests on The Unplanned Show include:

August 7: Martin Van Son on platform engineering
August 14: James Urquhart on flow architectures
August 21: Mitra Goswami on generative AI

This week, Mandi and Tiago caught up with the Process Automation team to discuss the latest release notes and what’s new in version 4.15! Check out the recording!

Get in Touch

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Mastodon
Tiago: Twitter and LinkedIn
We have retired the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main