Hostinger caused ~50% data loss due to wrong guidance, site unstable for weeks, no response from complaints team id 5386178

Khan — Mon, 05 Jan 2026 10:19:45 +0000

I want to share my real experience with Hostinger, so others can make an informed decision.

For the past several weeks, my website impixa.com has been unstable:

The site opens normally at first

After 10 minutes to a few hours, it starts showing ERR_CONNECTION_RESET / connection error

This happens again and again, across different browsers, ISPs, IPs, and locations

What Hostinger support did

Instead of investigating their server, Hostinger fully blamed my website.

Based strictly on their instructions, I:

Deleted ~40–50% of my website files and assets

Removed internal security files

Removed background processing logic

Removed custom logic related to limits, cookies, and internal workflows

Disabled IPv6 as advised

All of this caused real and permanent data loss.

Result

👉 The issue was NOT fixed.
This clearly proved the problem was not my website, but their hosting/server instability.

What happened next

When I pushed back and explained that:

The site works temporarily, then fails

The issue is time-based and intermittent, not client-side

Hostinger then:

Created misleading and incorrect cases

Reused old case IDs

Kept saying: “Our complaints/compliance team will email you”

They promised a response in 1–3 business days.

Current situation

Over 2 weeks have passed

No email

No written explanation

My website is still broken

I already lost ~50% of my site due to their wrong guidance

DEV Community: Khan