The latest articles on DEV Community by Khushboo Singh (@kuchiieks). https://dev.to/kuchiieks https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fthepracticaldev.s3.amazonaws.com%2Fi%2F99mvlsfu5tfj9m7ku25d.png https://dev.to/kuchiieks en Khushboo Singh Mon, 19 Oct 2026 19:09:18 +0000 https://dev.to/kuchiieks/servicenow-otto-1e02 https://dev.to/kuchiieks/servicenow-otto-1e02 <p>Most enterprise AI stops at RAG—fetching a KB link and calling it a day. 🛠️</p> <p>ServiceNow Otto is a huge step forward architecturally because it acts as a unified orchestration layer rather than just another chatbot. By bringing Now Assist, Moveworks, and AI Experience under one roof, it takes multimodal inputs (voice, text, or a bug screenshot in Slack/Teams) and routes them directly into autonomous backend workflows.</p> <p>For developers and architects, that means less time maintaining fragmented bot integrations and custom triage rules, and more time building end-to-end execution—with every action audited in the AI Control Tower. ⚡</p> <p>Are you building with agentic workflows on the Now Platform yet? 👇</p> agents ai architecture automation