The latest articles on DEV Community by Yen Ju Lai (@laiyenju). https://dev.to/laiyenju https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F303152%2F884cf1d2-1f67-424d-a5ce-01a59db408d7.jpeg https://dev.to/laiyenju en Yen Ju Lai Fri, 22 May 2020 18:18:27 +0000 https://dev.to/laiyenju/service-design-for-youbike-give-users-a-better-co-share-bike-rental-experience-6n7 https://dev.to/laiyenju/service-design-for-youbike-give-users-a-better-co-share-bike-rental-experience-6n7 <h2> My Final Project </h2> <p>This is a user experience design project for Taiwan's public sector through the design service research process.</p> <h4> About YouBike </h4> <ul> <li>YouBike is a bike-rental sharing system located in Taipei, Taiwan.</li> <li>This public service is operated by Taipei City Department of Transportation as a BOT collaboration with Giant Bicycles.</li> </ul> <h2> Demo Link </h2> <ul> <li><a href="https://www.figma.com/file/eNw94kuIe68nBq93p5ko82/Service-Design-for-YouBike?node-id=1%3A2">Figma</a></li> <li><a href="https://github.com/laiyenju/laiyenju.github.io/blob/master/_posts/2020-04-08-Ubike-Service-Design.md">GitHub</a></li> </ul> <h2> How I built it </h2> <ul> <li>Through observation and self-test how people rent YouBike, confirm the target users.</li> <li>Draw user flow for target users to know more rental procedure details.</li> <li>Use costumer journey combined service blueprint to find user's touch points and pain points.</li> <li>Plan resolutions to solve above problems. </li> </ul> <h2> Additional Thoughts </h2> <p>I found that target users in these case are first-time and occasional user. Simplicity, clarity which is budget-balance are two key solutions for them.</p> 2020devgrad octograd2020 showdev githubsdp Yen Ju Lai Mon, 13 Jan 2020 03:22:20 +0000 https://dev.to/laiyenju/myprofilewebsite-3fn5 https://dev.to/laiyenju/myprofilewebsite-3fn5 <p><iframe height="600" src="https://codepen.io/laiyenju/embed/PowaPVL?height=600&amp;default-tab=result&amp;embed-version=2"> </iframe> </p> codepen