DEV Community: Cess Mbugua The latest articles on DEV Community by Cess Mbugua (@mbugua_cessy). https://dev.to/mbugua_cessy https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F3626809%2F8965597d-6873-451e-8e28-585d0370197b.jpeg DEV Community: Cess Mbugua https://dev.to/mbugua_cessy en Day 1 of 60 — Learning AI Integration in Public Cess Mbugua Tue, 28 Apr 2026 20:19:18 +0000 https://dev.to/mbugua_cessy/day-1-of-60-learning-ai-integration-in-public-4iie https://dev.to/mbugua_cessy/day-1-of-60-learning-ai-integration-in-public-4iie <p>I'm a student learning AI integration and automation by building one real workflow every day for 60 days. Everything gets documented and pushed to GitHub. Starting today.</p> <p><a href="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Farticles%2Fvw93lqesq00ds46zhyt8.PNG" class="article-body-image-wrapper"><img src="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Farticles%2Fvw93lqesq00ds46zhyt8.PNG" alt=" " width="800" height="329"></a><br> What I learned: you can use an LLM to drive actual routing logic in a workflow — not just generate text. Claude reads each email and returns a full JSON decision object that n8n acts on instantly.<br> How it works:</p> <p>Gmail triggers n8n on every new email<br> Claude API classifies it — urgency, category, sentiment, summary &amp; suggested reply<br> Switch node routes it:</p> <ul> <li>Urgent → instant Slack alert</li> <li> Standard → Airtable + Slack</li> <li> FAQ → auto-replied by Claude, zero human touch</li> </ul> <p><strong>Biggest lesson:</strong> getting Claude to return consistent, parseable JSON every time is harder than it sounds — and if it breaks, everything breaks. Prompt structure matters more than I expected.<br> Stack: n8n · Claude API · Gmail · Airtable · Slack<br> 🔗 <a href="https://github.com/mbuguacessy-glitch/ai-support-ticket-router" rel="noopener noreferrer">https://github.com/mbuguacessy-glitch/ai-support-ticket-router</a><br> 59 builds to go!</p> <h1> learninpublic #buildinpublic #automation #ai </h1> ai automation buildinpublic learning