We’re Building TourVilo: An AI-Powered CRM for Travel Agencies

Mhmd Faiz — Thu, 20 Aug 2026 08:04:30 +0000

Travel agencies have a unique problem.

A single customer enquiry can turn into dozens of tasks:

Capture the lead
Manage customer information
Find hotels
Check transport
Build an itinerary
Calculate costs
Create a quotation
Send it through WhatsApp or email
Follow up
Convert it into a booking
Generate an invoice

And many agencies still manage parts of this process using spreadsheets, documents, WhatsApp conversations, and disconnected systems.

That's why we're building TourVilo.

What is TourVilo?

TourVilo is a SaaS CRM designed specifically for travel agencies and tour operators.

The goal is simple:

Bring the complete travel sales workflow into one platform.

The workflow we're building is:

Lead
↓
Customer
↓
Quotation
↓
AI Itinerary
↓
Proposal
↓
Customer Approval
↓
Booking
↓
Invoice
↓
Payment
AI-Assisted Travel Planning

One of the features we're working on is an AI-powered quotation and itinerary builder.

An agent can provide:

Destination: Dubai
Adults: 2
Children: 1
Start Date: December 15
End Date: December 20
Budget: Standard

TourVilo can then help generate suggestions for:

Accommodation
Transport
Activities
Insurance
Inclusions
Exclusions
Day-by-day itinerary
Travel notes

The important part is that the travel agent remains in control.

AI generates suggestions.

The agent reviews, edits, and approves them.

Using the Agency's Own Products

We don't want AI to randomly recommend products that an agency cannot actually sell.

TourVilo is designed to work with the agency's own inventory.

For example, if an agency has hotels for Dubai in its system, the AI can suggest relevant hotels from that inventory.

The system can consider:

Destination
Hotel rating
Price
Popularity
Previous usage
Passenger requirements

The same concept applies to transport and activities.

Flexible Accommodation

Travel isn't always:

One hotel for the entire trip.

TourVilo is being designed to support split stays.

For example:

Day 1–3
Hotel A

Day 4–5
Hotel B

Agents can select:

Hotel
Hotel category
Room type
Meal plan
Supplier
Cost
Check-in
Check-out

This can then become part of the final itinerary and quotation.

WhatsApp + CRM

Travel conversations often happen on WhatsApp.

Customers ask:

"Can you change the hotel?"

"How much for two adults and one child?"

"Can you send the itinerary again?"

We want these conversations to connect with the CRM workflow instead of remaining completely separate.

TourVilo is therefore being built with WhatsApp workflows for travel agencies, including quotation sharing and customer communication.

From Quotation to Booking

Another major goal is eliminating duplicate data entry.

When a customer accepts a quotation, the system can automatically move the workflow forward:

Quotation Accepted
↓
Booking Created
↓
Booking Number Generated
↓
Invoice Created
↓
Payment Tracking

The same customer and quotation information should not have to be entered again.

Built as a Multi-Tenant SaaS

From a technical perspective, TourVilo is being designed as a multi-tenant SaaS application.

Important areas include:

Tenant isolation
Role-based permissions
Subscription-based feature access
Row Level Security
Server-side authorization
Secure file storage
Audit logging
API validation

An agency should never be able to access another agency's customers, quotations, files, bookings, or invoices.

Why We're Sharing This

We're building TourVilo specifically around travel agency workflows, and we're interested in learning from developers and travel-tech professionals.

We're especially interested in feedback around:

AI-assisted itinerary generation
Travel CRM architecture
Multi-tenant SaaS design
WhatsApp integrations
Quotation systems
Booking workflows
PDF generation
Travel agency automation

If you've built software for the travel industry, we'd be interested in hearing what worked, what didn't, and what you would design differently today.

What's Next?

We're continuing to build the quotation and itinerary experience, including:

AI package generation
Hotel recommendations
Transport recommendations
Multi-option pricing
Professional travel proposals
Booking automation
Invoice automation

The long-term vision is simple:

Build the operating system for modern travel agencies.

Learn more about TourVilo:

https://tourvilo.com

travel #saas #ai #crm #webdev

DEV Community: Mhmd Faiz

We’re Building TourVilo: An AI-Powered CRM for Travel Agencies

travel #saas #ai #crm #webdev