Chaskiq: The open source alternative to Intercom releases version 0.1.3

miguel michelson — Wed, 19 Feb 2020 19:27:16 +0000

Since our launching we have been working hard to bring many improvements and new features to our platform! we've just released Chaskiq version 0.1.3

We expect to deliver more awesomeness in the next weeks. so, stay tuned to Chaskiq's github repo

Panel Redesign:

First things first, we've a panel redesign , so it's more cool than before :)

Pluggin system:

We have architectured a plugin system that handles third party API integrations. There are some categories of plugin that are worth to mention. Also we have already implemented some third party services on top of it.

Plugin Categories

Events: This is the base and more generic kind of plugin. the configuration of this plugin can react on specific platform events. Like when a conversation is created, a message is added, an email is changed and so on. The integrations that we have made on this was conversation Sync for Slack and Twitter (Direct Messages)
CRM: in this category the integrated plugins will be enabled to receive and send contact information. Out very first CRM we've integrated is Pipedrive , Also the platform will handle external profiles that are sync-able from the panel.
Dashboard: This kind of plugin will display information in the main dashboard , you can have as many blocks with different information. The first Dashboard integration we have choosen was Dailytics

Editor: This kind of plugin has the ability to extend the text editor and send customized blocks or external blocks as a chat message. Our first integration was Calendly.

Editor plugins can be found in the editor menu

Calendly example:

Webhooks Support:

Webhooks are an important part for platforms like Chaskiq if you need to keep track or listen events on other applications. Chaskiq provide a way to deliver specific events to specific URL provided by you.

We expect to deliver more awesomeness in the next weeks , so stay tuned

Check out the github repo of Chaskiq we will be happy to help and answer your questions.

Chaskiq: an open source alternative to Intercom, Drift etc..

miguel michelson — Wed, 01 Jan 2020 01:28:09 +0000

Chaskiq is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development.

Chaskiq is a platform that enables chat communication with users in app or via campaigns (in app messages or newsletters). The platform is a Ruby on Rails app serving a graphql API which is consumed by a React application. It has minimal dependences , Postgres & Redis and interoperates with cdn providers like Amazon s3 and Amazon SES for email delivery. You can use other providers too.
Deploy

Main features:

Segments or users filters to trigger campaigns, messages and bots.
- use build in attributes like "last sign in", "country", "nº of sessions" or provide your own attributes from your registered users.
Embedable Widget Messenger
- Embed web widget with a simple js snippet
- Pass custom attributes to feed your segment properties
- Secure data comunication with Encrypted data (JWE)
- Multilanguage and Customizable color palette
Conversations
- Agent's auto assignment
- Extensible Chat editor with many kind of blocks ie: image, code, video, embed, giphy and more.. it's based in Dante2 editor
Campaigns
- Newsletters with programable scheduling and Audience target
- track open, clicks and complaints
- User auto messages, send messages to visitors through segments
- track open, clicks
- Receive & Reply those unreaded messages from email and deliver the directly to the chat.
- Set Agent's team availability, days with their time frames.
- Compose Onboarding tours to give an awesome experience on your site
- track open, clicks and skips
- set which url the onboarding should trigger, support patterns like /*

All Campaigns messages are powered by Dante2, with all the bells and whistles.

Data enrichment, through third parties
Api integrations & pluggable integrations (currently on the works)
Programable bots and composable paths of conversations
Report dashboard with visits avg response & resolution times
Help Center/ Knowledge base in the box
- Create articles & collections
- multilanguage

And many features to come

To learn more about the philosophy and goals of the project, visit chaskiq.io.

DEV Community: miguel michelson

Chaskiq: The open source alternative to Intercom releases version 0.1.3

Panel Redesign:

Pluggin system:

Plugin Categories

Calendly example:

Webhooks Support:

Chaskiq: an open source alternative to Intercom, Drift etc..

Main features:

Screenshots

Intercom's like messenger. widget based chat application:

Dashboard panel

Help Center

Have a good 2020!