The latest articles on DEV Community by Bill Neely (@novatrope). https://dev.to/novatrope https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F3886512%2F4ef1de8d-686e-494b-95a2-fe213b98d576.jpeg https://dev.to/novatrope en Bill Neely Sat, 18 Apr 2026 19:53:36 +0000 https://dev.to/novatrope/can-ai-really-learn-from-humans-4j1g https://dev.to/novatrope/can-ai-really-learn-from-humans-4j1g <p>After playing with AI for a couple of months, I wanted to see if AI could learn from humans and create its own help desk or call center. I was working with Anthropic's Claude, but I'm sure any other AI agent would work as well.</p> <p>I wanted the AI agent to learn by listening to the human operators, and then taking over when it felt it had enough info. I already had a lot of experience with VOIP servers, so the link wasn't hard.</p> <p>I have a test system up and running (You are welcome to try it by calling 1-877-692-4004). Hasn't learned much yet, since we are still early stage.</p> <p>I would love to have your comments on the concept or implementation. And if you would like to participate in a more meaningful way, drop me an email at <a href="mailto:bill@novatrope.us">bill@novatrope.us</a> We could really use some extensive testing at this point.</p> ai webdev programming python