The latest articles on DEV Community by Alex Rainey (@raineyallday). https://dev.to/raineyallday https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F1405016%2F442fb93c-a622-475f-ae12-4cac3f7796d1.jpg https://dev.to/raineyallday en Alex Rainey Wed, 03 Apr 2024 09:53:21 +0000 https://dev.to/raineyallday/do-you-think-something-like-devin-will-ever-exist-for-customer-support-d0h https://dev.to/raineyallday/do-you-think-something-like-devin-will-ever-exist-for-customer-support-d0h <p>I'm sure you've heard of Devin, this crazy new "AI software engineer" that was released a few weeks ago. Basically an agent that you can assign tasks to and watch over it's work.</p> <p><a href="https://media.dev.to/cdn-cgi/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Farticles%2Fms9nzwqd32c3hjry9h9d.png" class="article-body-image-wrapper"><img src="https://media.dev.to/cdn-cgi/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Farticles%2Fms9nzwqd32c3hjry9h9d.png" alt="Screen shot of Devin AI" width="800" height="473"></a></p> <p>As a founder of a <a href="https://myaskai.com/">AI customer support chatbot</a> tool, I'm now wondering whether something like this will exist for customer support.</p> <p>Where a customer support agent would have this sort of AI junior team member that could take care of most mundane tasks.</p> <p>You could ask it to refund a customer, or try to reproduce a bug on their account.</p> <p>Pretty cool to think of the possibilities here. But I guess also worrying to think of the impacts on jobs.</p> <p>I still think I'm optimistic about all this though, in that as humans, if we can automate the boring/basic tasks, then we have more time for the higher value tasks — the things you really need a human for, e.g. talking to a customer when they're considering cancelling a subscription.</p> <p>Would love to know what others think though.</p>