DEV Community: Reza

What do you think about free live chat?

Reza — Mon, 15 Nov 2021 10:55:47 +0000

Do you know how a live chat works better for your business???
We found one amazing free live chat tool that has great features to support customers and chat with live visitors on website.
Check it out and share your opinion.

https://yollochat.com/small-business.html

How important is your website traffic?

Reza — Mon, 15 Nov 2021 10:24:37 +0000

Why is your website traffic important?

The number of visitors to your website is important because this equals the number of opportunities your business has at giving an impression, generating qualified leads, sharing your brand, and building relationships. It's good to know that more website traffic doesn’t just mean more money and more sales, but it matters how you deal with your website visitors and how to engage with them.

How to increase the quality of the website traffic?

Increasing the quality of service for your website visitors is a challenge that requires extra tools in order to manage and get the best result out of it. Imagine customers are visiting your physical store or your office, wouldn't you welcome them and start talking to them? The answer is of course someone from your office would go and start the conversation with the visitors.
This is what we are providing to the market in order to make it possible to start the conversation with the live website visitors.

This is the way that will increase the quality of your service to the website traffic that is live visiting your digital company. There is a big impression that says: “Quality is never an accident. It is always the result of intelligent effort.” - John Ruskin

So now you have this in mind that if you can start talking with your website visitors, then you have the opportunity to get closer to them and offer them your services or products, and even assist them to find the most suitable choice for them. Isn't it amazing rather than just checking the simple numbers going up and down?

How can you start talking with live website visitors?

Thanks to the technology of YolloChat, this is now available on the system as a live visitor engagement. This is the way that you can start tracking your live website traffic and see how many pages visited and what is the current page that the visitor is online.
To enable this function you just need to add the mini chat on your website, then you are ready to start chatting with your website live visitors.

Engaging with website live visitors has numbers of benefits for your company:
1- Engaging more in a chat with visitors for more personalized invitations and offers.
2- Create an efficient relationship with customers.
3- Let your customers experience, better level of care and support from your company.
4- Increase your sales by better understanding your customer behavior and having the chance to offer or assist them while they are thinking about your product or services.
Watch the video on YouTube:
https://www.youtube.com/watch?v=SQt9SbevNl0

How much does it cost to start chatting with website live visitors?

Live visitor engagement tool is one of the FREE features that are available for all types of companies to install and start providing support to website live visitors.
Visit the link below to create your free account:
https://yollochat.com/small-business.html

All you need is just to hit the button to register on YolloChat, and fill up the information about your company and invite your agents to get responsibility to start chatting with your website live visitors. To make it more personalized the environment, there are two options:

1- Platform interface for Agents

This option is available to let the agents customize the style of the system, that they will feel more comfortable and productive to work better and happier.

2- Chat widget interface

This is the most exciting part of the YolloChat system which will allow you to fully customize the look of mini chat to fit the style of your company website. This is not the only option available! even you have access to control all the parameters happening into the system such as:

Set your welcome message
Set terms and conditions
Accept new message
Set your Mini Chat look and style!
Get context about issues upfront
Share your reply time
Ask to rate the conversation and get feedback
Offline email notification
Ticket priority
Show an offline notice for your user
Show a special notice in your mini chat
Keep your Mini Chat secure

Free live chat on your website (NO plugin)

Reza — Mon, 15 Nov 2021 09:00:37 +0000

Using live chat on your website is necessary for customer retention and increasing revenue.

Why to use a ticketing system for customer support?

Nowadays customers prefer to purchase services or products from companies with support services, in order to resolve tracking issues seamlessly and safely. For this reason, online customer service platforms are designed to connect your customers to your support teams in all possible ways. This is how customers are able to experience quality service, whether it's through call, email, or a live chat session. This is the key to customer satisfaction for keeping them loyal.

Companies are using the ticketing system software in order to make it possible for their customers to get support services in the most convenient ways which can be the live chat system on their website or app, video, or voice call to assist.
Also in terms of management, the ticketing system software is the best way to keep all incoming requests in one place. which means all emails, chats, incoming & outgoing calls, social media messages can be accessible within one platform. This will give the possibility to track company activities, happy and sad customers, team workflow, and clear history for reviews.

A good ticketing system has to make all these factors possible for companies to provide better customer service.

Convenient ways to provide support services
Responsive on all devices
User friendly platform for support agents
Possibility to connect all channels (email, mini chat, social media, etc . . .)
Provide statistic reports on tickets activities
Provide customer reviewing and rating support system
Managing teams & agents possibility
Internal chat system between agents
Providing calling system for better and faster support

How does the YolloChat Ticket System work?

Yalochat is a system created for companies to provide better and more efficient customer support services. A team of professionals is studying and researching companies and customer's behavior to create the best possible tools for the market needs.
The ticketing support system is one of the top features that yollochat is offering to companies. With the yollochat system, you can provide support services to your customers in different ways such as mini chat on your website, providing QR codes to direct connect with your support agents, receiving your emails and answer as a ticket, providing support via calls and last but not least is to connect your social media platforms messages to answer them all in one place.

One of the cool features of our ticketing system is that you can add labels to the tickets to categorize them for future reviews and update the customer information if required.

On the other hand, your agent can transfer the tickets to another agent for more technical advice. Our solution to make better workflow is to make it possible by creating two different levels of support agents:

1- General team: responsible to answer all incoming tickets for general support services.

2- Level 2 team: This category can be divided into different departments as teams to provide more technical and professional support services.

Yollochat system has an option to enable asking customers to submit star rate & feedback after the ticket is closed. You will get the full reporting statistics on the reports section which will be providing you with the agent's activities, ticket statuses (open, close, pending), customers feedback rates, ticket histories with details.
With yollochat, you can manage your customer service and your teams with full control over activities. We believe better customer service and management can increase your business revenue and brand image.
Create your free account:
https://yollochat.com/small-business.html

Please share your opinion about this platform in the comment below.