The latest articles on DEV Community by Saimoom Shovon (@saimoom_shovon). https://dev.to/saimoom_shovon https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F3199448%2Fd4ec08c6-3891-4c7f-bad8-3b95a8d5ad39.jpeg https://dev.to/saimoom_shovon en Saimoom Shovon Fri, 23 May 2025 11:11:04 +0000 https://dev.to/saimoom_shovon/building-a-laravel-support-ticket-system-my-developer-journey-3omk https://dev.to/saimoom_shovon/building-a-laravel-support-ticket-system-my-developer-journey-3omk <p>Hey Devs! 👋<br> I’m Saimoom, a Laravel developer from Bangladesh 🇧🇩, and I recently started building a Support Ticket System using Laravel. This is a personal project I’m working on to solve a real-world problem and sharpen my full-stack development skills.</p> <p>🎯 <strong>Why I’m Building This</strong><br> Most support ticket systems on the market are either:<br> 💸 Too expensive<br> 😕 Too complex for small teams<br> 🔒 Not customizable for developers<br> So I decided to build my own: a simple, efficient, and affordable Laravel-based solution focused on performance and usability.</p> <p>🛠️ <strong>Tech Stack</strong></p> <ul> <li>Laravel 12</li> <li>Blade + Bootstrap 5</li> <li>AJAX (jQuery) – for login and ticket submission without page reload</li> <li>MySQL</li> </ul> <p>Optional features coming: Laravel Reverb, Livewire/Alpine for interactivity</p> <p>✨ <strong>Features I'm Building</strong></p> <ul> <li>Responsive UI (design ready!)</li> <li>GitHub-style AJAX login page</li> <li>Role-based access (admin, support, customer)</li> <li>Ticket create, update, reply system</li> <li>Email notifications</li> <li>Dark mode (just for fun 😄)</li> </ul> <p>🔍 <strong>What’s Next?</strong></p> <ul> <li>1. Add ticket creation flow</li> <li>2. Setup admin dashboard</li> <li>3. Clean user profile management</li> <li>4. Open-source the code!</li> </ul> laravel webdev buildinpublic php