The latest articles on DEV Community by Sachida (@sopprompter). https://dev.to/sopprompter https://media2.dev.to/dynamic/image/width=90,height=90,fit=cover,gravity=auto,format=auto/https:%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Fuser%2Fprofile_image%2F4006492%2Fb1bf7bab-89b6-40e8-997c-6d232e38979b.png https://dev.to/sopprompter en Sachida Sun, 28 Jun 2026 12:38:34 +0000 https://dev.to/sopprompter/i-built-an-ai-copilot-for-technical-support-272d https://dev.to/sopprompter/i-built-an-ai-copilot-for-technical-support-272d <p><a href="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2F1jgg4xvf605lj9d68exg.png" class="article-body-image-wrapper"><img src="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2F1jgg4xvf605lj9d68exg.png" alt=" " width="799" height="453"></a><br> The problem I kept seeing was simple:</p> <p>Support engineers spend too much time searching PDFs, documentation, and internal wikis while customers wait.</p> <p>So I built a tool that can:</p> <p><a href="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2F5lrvanzmba0t81hplyr4.png" class="article-body-image-wrapper"><img src="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2F5lrvanzmba0t81hplyr4.png" alt=" " width="800" height="454"></a></p> <p>✅ Listen to live conversations<br> ✅ Transcribe speech in real time<br> ✅ Search company SOPs and documentation<br> ✅ Suggest context-aware AI replies<br> ✅ Guide agents through troubleshooting steps</p> <p>The goal isn't to replace support agents—it's to help them resolve issues faster and more consistently.</p> <p><a href="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2Fidbkvi3gfvemp07c4v7x.png" class="article-body-image-wrapper"><img src="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2Fidbkvi3gfvemp07c4v7x.png" alt=" " width="800" height="451"></a></p> <p>Building it taught me a lot about AI retrieval, prompt engineering, real-time workflows, and designing products around actual support processes rather than generic chatbots.</p> <p>I'd love feedback from developers:</p> <p>• What integrations would you expect?<br> • What would stop you from adopting a tool like this?<br> • What feature would make it indispensable?</p> <p><a href="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2Fxagzk1w7e88t2xb72lsj.png" class="article-body-image-wrapper"><img src="https://media2.dev.to/dynamic/image/width=800%2Cheight=%2Cfit=scale-down%2Cgravity=auto%2Cformat=auto/https%3A%2F%2Fdev-to-uploads.s3.us-east-2.amazonaws.com%2Fuploads%2Farticles%2Fxagzk1w7e88t2xb72lsj.png" alt=" " width="799" height="450"></a></p> <p>You can try it here:<br> <a href="https://www.sop-prompter.online/" rel="noopener noreferrer">https://www.sop-prompter.online/</a></p> <p>Looking forward to your thoughts! 🙌</p> <h1> AI #CustomerSupport #SaaS #Startups #PromptEngineering </h1> ai webdev productivity career