# How Hindsight Helped My Agent Remember Rejected Solutions

Deviprasad Reddy — Sun, 17 May 2026 05:31:34 +0000

The Problem With Most Support Agents

Most customer support agents respond like every conversation is the first conversation.

A customer complains.
The support team responds.
The customer rejects the solution.
A few days later, the same customer returns with another issue.

The agent forgets everything.

That was the main problem I wanted to solve while building ResolveMate.

ResolveMate is a customer support agent that remembers previous complaints, rejected solutions, preferred tone, and earlier resolutions before generating a response.

Instead of generating generic replies every time, the agent uses memory to produce more context-aware support responses.

What ResolveMate Does

ResolveMate stores:

customer complaints
previous resolutions
rejected solutions
preferred response tone

When the customer returns, the agent recalls that information before generating a new support reply.

The core idea is simple:

No memory → generic response
Memory recall → personalized response



## 3. Add screenshot placeholders

Use markdown like this:

markdown
![No memory response]

![Memory-based response]

GitHub Repository:

Dev16821 / resolvemate

ResolveMate

A customer support memory agent that stores customer complaints, resolutions, rejected solutions, and tone preferences then recalls that memory to generate better support responses.

Problem

Customer support teams often forget previous customer complaints, rejected solutions, and customer preferences. This leads to generic responses and repeated customer frustration.

Solution

ResolveMate remembers customers' past interactions and generates personalized support responses based on their history.

Features

Store Customer Memory: Save customer issues, resolutions, rejected solutions, and tone preferences
Recall Memory: Retrieve past interactions for any customer
Generate Smart Responses: Get generic responses for new customers, personalized responses for returning customers
View All Memories: Review all stored customer interactions
Load Sample Data: Quickly populate the system with example customer data

Installation

Prerequisites

Python 3.8+

Setup

# Clone the repository
git clone <repo-url>
cd resolvemate
# Create a virtual environment
python -m venv .venv
source .venv/bin/activate  #

…

View on GitHub

Demo video:

DEV Community: Deviprasad Reddy