Here's what I've heard corporate, non-tech, managers say in response to these points...
You need to provide support to users so answer your phone. Supporting our users is our #1 priority.
We don't have any other space available right now so you're stuck next to the restrooms. Those empty, isolated, cubes over there on the other side of the office? Oh, those are reserved for our outside sales team members when they're in town. They need quiet and privacy to make their calls.
Sorry you don't like the HR training videos but our corporate policy requires that you watch them and complete the compliance test. The meetings? Yes, the CEO requires all hands on deck for them.
We need everyone in the office during core business hours 8 AM to 5 PM. No exceptions. To be fair, we simply can't give one group of employees a privilege like this. What do you mean, the sales team gets to do this? Do we need to talk about improving your attitude and work performance?
Yep! Nailed it! And while they aren't wrong in their responses, we aren't wrong to let them know why deadlines aren't met and our productivity are down.
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