re: Dealing with non-educated Clients / Project Managers. VIEW POST

re: First of all, thank you or your response. To address some of your points, yes, maybe some of my points were not fully clear. I have to say that whi...

Oh, I wasn't trying to put it down or anything.

My point was that the example of being 2 pixels off didn't sound like a problem with spreadsheets. Probably I was curious what the issues with the spreadsheet were, b/c I wouldn't have automatically assumed it would be a problem. Eg if someone said "lets use a spreadsheet", I'd probably say "okay, sure", until I hit some issue with it. So I was curious what issues you were hitting, figured it would sharpen my sense of what to require in a tool.

Regarding things like "blue links are too blue", I think I'd be okay with that, presuming you have some way to sit down with them and tweak the hex until you arrive at the desired blueness. Maybe the PM gets in the way there, IDK, but I wouldn't expect someone to know that precisely what they want, so some ability to figure it out with them is important.

Ok, so my core issue is the tools selection for the job. A spreadsheet is really difficult to manage, especially without correct setup. Having 5 people add to a spreadsheet, without each one of them reading previous issues and marking issues as complete, or marking a complete issue as an incomplete one by the clients, is a mess doing it in a spreadsheet that doesn't have any way of managing it.
If at some points columns, filters and so forth are added, it maybe could get a tiny bit better, but it's still miles away from current ways of doing with that kind of issue management.
I can say, to a good extend, that I have lost more than half a month just answering to issues that are either non-existent or already fixed, but because they were reported many times and/or the client doesn't really understand were/how they were solved they're either still "open" issues or reported again. That's a lot of development time lost in answering and explanations to client questions.

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