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Discussion on: The Most Innovative Checkout Form Ever

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Marco Alka

I don't trust you enough to give you my credit card info. I want to checkout with Paypal.
Also I want the order confirmation via email.
Oh, btw, did you remember to somehow extract my country from the address? Because you will have to pay the international shipping fee yourself if you forget to add it to my amount to pay during checkout.
The package you send will have to go through customs, so I need to tell you to add the bill on the outside via a comment field.
And customs might need my phone number.

As you can see, providing a minimum amount of fields can also be bad UX. I'd go insane without those fields, because it would mean I had to write a mail - or more realistically, I would not buy stuff from you at all. Even if I'd live in the same country as you.