It depends how the companies deal with the public.
There have been some disasters in the tech service provider arena and the companies that went public and laid everything out and what to expect next were cheered.
If a company says "lol, don't put your hand all the way around the phone when you use it, you muppet" well, the public is going to respond unfavorably... This is where the public gathers it ammunition, hiding and telling the public they are dumb.
Sure I said when transparent the public are happy, there will always be a group of people not happy and grabbing pitchforks. Not much to do about that group, as long as they are minimal compared to the rest, that is probably the best a company can do.
Dismantle criticism by being upfront instead of hiding.
Google really suck at the support side of some of their products and instead of addressing issues they simply ignore them by making sure everything is sent to /dev/null. I get why they do this, much simpler to stick to the plan then deviate, especially when the data says things are fine. It totally sucks when you are in a difficult situation and have money leaving your account quicker than it used to, one soon learns that this is how Google operates and factor that into future decisions.
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It depends how the companies deal with the public.
There have been some disasters in the tech service provider arena and the companies that went public and laid everything out and what to expect next were cheered.
If a company says "lol, don't put your hand all the way around the phone when you use it, you muppet" well, the public is going to respond unfavorably... This is where the public gathers it ammunition, hiding and telling the public they are dumb.
Sure I said when transparent the public are happy, there will always be a group of people not happy and grabbing pitchforks. Not much to do about that group, as long as they are minimal compared to the rest, that is probably the best a company can do.
Dismantle criticism by being upfront instead of hiding.
Google really suck at the support side of some of their products and instead of addressing issues they simply ignore them by making sure everything is sent to /dev/null. I get why they do this, much simpler to stick to the plan then deviate, especially when the data says things are fine. It totally sucks when you are in a difficult situation and have money leaving your account quicker than it used to, one soon learns that this is how Google operates and factor that into future decisions.