These days, I am pushing an idea of "dashboard-less" decision making. How can the problem be solved upfront.
For example, "number of successful billing transactions" or "number of clicks on an ad banner" - we ask the why. Why do you want to know successful billing transactions? Is it to track errors? Like Billing Transactions failed/success? OR to track it against a KPI?
If it's against a KPI then only highlight this metric if it's falls "near fail" condition, and not before. Not to clutter their day... sometimes we don't even need dashboards but just alerts/emails on key events.
This is only valid for Strategic/Tactical type systems, and not analytical which for sure needs some UI to assess the data. Also, not easy to sell this idea as everyone wants a "dashboard" because they want a "dashboard" :D
These days, I am pushing an idea of "dashboard-less" decision making. How can the problem be solved upfront.
For example, "number of successful billing transactions" or "number of clicks on an ad banner" - we ask the why. Why do you want to know successful billing transactions? Is it to track errors? Like Billing Transactions failed/success? OR to track it against a KPI?
If it's against a KPI then only highlight this metric if it's falls "near fail" condition, and not before. Not to clutter their day... sometimes we don't even need dashboards but just alerts/emails on key events.
This is only valid for Strategic/Tactical type systems, and not analytical which for sure needs some UI to assess the data. Also, not easy to sell this idea as everyone wants a "dashboard" because they want a "dashboard" :D
Absolutely agree.
I think we don’t need most of those charts and it’s just a cargo cult. I’m so happy to hear, that someone sees it the same way.
And yeah, selling this idea might be hard especially when you are a junior analyst talking to top management.