Chatwoot is an open-source customer engagement platform with live chat, email, and social integrations.
What You Get for Free
- Live chat — embeddable widget for websites
- Omnichannel — email, WhatsApp, Facebook, Instagram, Telegram, Twitter, SMS
- Team inbox — assign conversations to agents
- Canned responses — quick replies for common questions
- Automation — rules-based routing and auto-assignment
- AI assist — OpenAI integration for reply suggestions
- Reports — response times, resolution rates, agent performance
- CSAT — customer satisfaction surveys
- API & webhooks — integrate with CRM, ticketing systems
- Self-hosted — free, unlimited agents, unlimited conversations
Quick Start
# Docker
docker compose up -d
# Access at http://localhost:3000
# Or Chatwoot Cloud: app.chatwoot.com (free for 2 agents)
Why Teams Choose It Over Intercom
Intercom starts at $39/seat/month. Zendesk at $55/seat:
- Self-hosted is free — unlimited agents, unlimited conversations
- Omnichannel — WhatsApp, Instagram, Telegram built in (Intercom charges extra)
- Open source — customize, add channels, modify UI
- AI assist — GPT-powered reply suggestions
A D2C brand was paying $780/mo for Intercom (20 agents). They deployed self-hosted Chatwoot — same live chat, added WhatsApp and Instagram DM support (which Intercom charges extra for), zero monthly cost.
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