Note that I personally believe in figuring things out for yourself. But if you have a process to follow and step 1 has failed, please don't try step 2. Try to figure out what's wrong with step 1, and then ask the senior / experienced developers for help.
For further actions, you may consider blocking this person and/or reporting abuse
We're a place where coders share, stay up-to-date and grow their careers.
Note that I personally believe in figuring things out for yourself. But if you have a process to follow and step 1 has failed, please don't try step 2. Try to figure out what's wrong with step 1, and then ask the senior / experienced developers for help.