I worked a help desk before transitioning to development so I know exactly what you're talking about. These days, when we get a help desk ticket assigned to us I can filter out the arm-chair user diagnosis before anyone else grabs it and that helps set the tone for my departments response (and that saves a bunch of time and confusion)
I worked a help desk before transitioning to development so I know exactly what you're talking about. These days, when we get a help desk ticket assigned to us I can filter out the arm-chair user diagnosis before anyone else grabs it and that helps set the tone for my departments response (and that saves a bunch of time and confusion)
Wow, that must have had a huge impact. Thanks for sharing your story David 🙏