If someone actually created a problem, I'd rather hear an apology, even if formal rather than sincere.
If I'm late, I will say "Sorry for being late" rather than "Thank you for your patience", so that people know that I at least acknolwegde that I created a problem for them.
If I break an API, or cause a service downtime, I want its users to know that no, I don't think it's acceptable. If I could not have prevented it, a proper apology is least I can do for the users who suffered from my failures.
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If someone actually created a problem, I'd rather hear an apology, even if formal rather than sincere.
If I'm late, I will say "Sorry for being late" rather than "Thank you for your patience", so that people know that I at least acknolwegde that I created a problem for them.
If I break an API, or cause a service downtime, I want its users to know that no, I don't think it's acceptable. If I could not have prevented it, a proper apology is least I can do for the users who suffered from my failures.