My first job out of college was managing and vetting collaborative tools for use inside the company - instant messaging, live webcasting, web conferencing, eLearning, etc. Once a tool was selected, I'd develop implementation/deployment plans and documentation which required coordination with other IT depts like Security, Architecture, Help Desk, Desktop (in cases where the software had to be installed on all employee machines).
I also worked in accessibility. There was a group that hired mostly hard-of-hearing/deaf employees, so I helped deploy an application that converted text to ASL for them, and devices that allowed employees with cochlear implants to listen to live webcasts and learning modules because traditional headphones would interfere with their implants.
After that, I worked for an accounting firm managing the live webcasting tools and services internally and externally. This was the most challenging because there were so many moving parts and dependencies. For one, video was a such a huge burden on the network, so the Network team hated us =). But we'd work with them to deploy internal CDN technologies from Cisco, Riverbed, etc. I got to work directly with the executives in the company, learned about audio/video production, learned how to work under pressure and troubleshoot in real-time.
In hindsight, these experiences helped me a lot by understanding how end users use and learn new technologies that are presented to them without much choice really, and also how companies procure technologies for internal use.
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My first job out of college was managing and vetting collaborative tools for use inside the company - instant messaging, live webcasting, web conferencing, eLearning, etc. Once a tool was selected, I'd develop implementation/deployment plans and documentation which required coordination with other IT depts like Security, Architecture, Help Desk, Desktop (in cases where the software had to be installed on all employee machines).
I also worked in accessibility. There was a group that hired mostly hard-of-hearing/deaf employees, so I helped deploy an application that converted text to ASL for them, and devices that allowed employees with cochlear implants to listen to live webcasts and learning modules because traditional headphones would interfere with their implants.
After that, I worked for an accounting firm managing the live webcasting tools and services internally and externally. This was the most challenging because there were so many moving parts and dependencies. For one, video was a such a huge burden on the network, so the Network team hated us =). But we'd work with them to deploy internal CDN technologies from Cisco, Riverbed, etc. I got to work directly with the executives in the company, learned about audio/video production, learned how to work under pressure and troubleshoot in real-time.
In hindsight, these experiences helped me a lot by understanding how end users use and learn new technologies that are presented to them without much choice really, and also how companies procure technologies for internal use.