At every career fair you see technical jobs, trade jobs, jobs in health, jobs in finance. Today I want to talk about a shift in most industries that is creating space for a new type of job.
Enter the world of Services. We live in a time where we can purchase services such as food delivery, dog walking, new smart home product installations, all from a few taps on your phone. This convenience is possible through an amazing infrastructure of the expanding Services world.
As the landscape evolves we see large companies adapting to this change and responding with teams leading initiatives around providing service convenience. Not only do we want to purchase products, we want them shipped, delivered, installed, connected to our network.
All the while providing the best Service we have grown to expect over the years. So why services? Competitors are slashing away at each other's margins and the fight over market share rages on. Services being sold creates space for new margins, upselling, and perceived value.
This supports market share goals because not only do clients shop around for price, they are shopping around for convenience. Installation services can be optimized to create larger profit margins.
So what does this mean for those career fairs? It means that every industry is creating space for Services Fulfillment, Services Support, and Services Analysis and Design.
My work as a Services Analyst centers around optimizing and supporting the teams who are executing the services fulfillment. Finding gaps in efficiency through reporting, supporting unforeseen situations of the services world means that these jobs will not be going away with the automation industry.
While Services fulfillment may move on to self-driving cars, there will continue to be a need for Services Analysts to guide the business around the evolving needs of the client.
note: This was originally written in 2020 when I was working as a business analyst for a services organization. Sharing to clear out my drafts.
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