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When helper text doesn't help

Jane Wilson on September 13, 2019

Like most people in IT, I use Slack at work. It’s excellent. There’s GIFS, and integrations like Google Drive, Jira, BitBucket, and Outlook (if you...
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Ben Sinclair

I twote to Slack yesterday about something to do with their dark mode and they got back to me very quickly with a similar "it's on the cards" type response. I'm satisfied with that, I guess.

Your example of the Twitter username is even more confusing, I think, because my second attempt would have been to try using @ in front of my username. That would make 4 attempts before hitting the magic jackpot!

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Jane Wilson

It's really irritating! Just screams of a feature that was thrown in quickly, no UX input, and no QA!