What Are the Key Uses of Chatbots in Modern Businesses?

Chatbots have become integral tools for present-day businesses. They are used to increase customer service and attain operational efficiency. Chatbots can answer customer queries at all hours, help customers find products, and sometimes even walk them through the purchasing process. They also collect leads by talking to website visitors and getting contact details. In service industries, they book appointments and send reminders. HR teams use them to help new employees and answer common questions. Chatbots also collect feedback, run surveys, and send marketing messages. In banking, they help with account info and transactions. Businesses use chatbots to reduce costs, raise productivity, and boost sales.
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