I am a Senior Support Specialist (2nd/3rd line) for a mobile delivery software company. I have been there for 8 years now, working up from a Customer Support Engineer. My day to day involves investigating cases that are raised by the customers, usually by writing SQL scripts to interrogate the databases, trying to extract the truth from the person raising the case, and then explaining the issue is a user error without using the phrase "User Error".
In the past, I have been a developer, writing in Visual Basic 6, embedded Visual C++, Magic and RPG400, and have been looking for something for some side projects.
I have recently found Go and written a couple of apps in that to help me learn the language. Seems I have been leaning towards medical applications, as a re-wrote an app for calculating Dialysis QA evaluations, and then an eGFR calculator. I have found that it has meant I have had to dig into re-learning HTML, CSS and Java as well, so I can present some sort of front-end to other users to view my output. Bit of a learning curve, but have been really enjoying the challenge, to be honest, I had missed challenging my brain to work out how to do something obscure.
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I am a Senior Support Specialist (2nd/3rd line) for a mobile delivery software company. I have been there for 8 years now, working up from a Customer Support Engineer. My day to day involves investigating cases that are raised by the customers, usually by writing SQL scripts to interrogate the databases, trying to extract the truth from the person raising the case, and then explaining the issue is a user error without using the phrase "User Error".
In the past, I have been a developer, writing in Visual Basic 6, embedded Visual C++, Magic and RPG400, and have been looking for something for some side projects.
I have recently found Go and written a couple of apps in that to help me learn the language. Seems I have been leaning towards medical applications, as a re-wrote an app for calculating Dialysis QA evaluations, and then an eGFR calculator. I have found that it has meant I have had to dig into re-learning HTML, CSS and Java as well, so I can present some sort of front-end to other users to view my output. Bit of a learning curve, but have been really enjoying the challenge, to be honest, I had missed challenging my brain to work out how to do something obscure.