How Customer Support Teams Translate Call Notes Using APIs

#translation #translationapi #aitranslation #transcription

Customer support teams talk to people from all over the world every day. One hour they help someone in English, the next hour someone in Spanish or Japanese.

Managers need to read every call note, but typing everything by hand is impossible.

Here is a super clean API workflow that big and small support teams are using in 2025 to transcribe and translate calls automatically.

The 4-step flow:

Record or save the call (most tools already do this)
Send the audio file to Transgate API
Get perfect transcription + translation in seconds
Save the text into your CRM or helpdesk

Let’s see it with real code examples.

Step 1 – Get your API key
Sign up at Transgate → Dashboard → API Keys → Copy the key

Step 2 – Send audio for transcription

curl -X POST https://api.transgate.ai/v1/transcribe \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -F "file=@/path/to/call_recording.mp3" \
  -F "language=en"

You get JSON back with the full text and speaker labels.

Step 3 – Translate the same text

curl -X POST https://api.transgate.ai/v1/translate \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -F "text=YOUR_TRANSCRIPT_HERE" \
  -F "target_language=es"

Step 4 – Save to your system (example with Zapier or direct to Zendesk, Freshdesk, etc.)

Real company example:
A SaaS company with 200 support agents added this flow. Before: agents spent 2.5 hours per day typing notes. After automation: only 20 minutes reviewing. They saved 400+ hours per month.

Statistics:

Companies that automate note-taking improve CSAT by 18% (Gartner 2025)
Multilingual support increases customer loyalty by 42% (Harvard Business Review)

Full API docs → https://transgate.ai/api-docs

Pricing → pay per minute, no minimum

Start building today and make your support team happy!