CTO, Developer, Sysadmin, Network Admin, currently using Clarion on Windows, Drupal for websites, and picking up Ansible for sysadminning. Yes, I wear many hats, why do you ask?
Location
Marietta, Ga
Education
Asbury College, BA in Bible with Computer Science minor
Work
CTO/Developer/Sysadmin/Network Admin at Accelerated Design, Inc
I've seen this a fair bit with some customers. I've had a few times where I've had to ask the user how they're going about a particular process, only to find out they're doing it in a quite different way than I expected. And what they're doing isn't necessarily wrong - they sometimes know the app I've developed better than I do, because they deal with it every day, while I only deal with it when I'm having to add new features or troubleshoot a bug.
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I've seen this a fair bit with some customers. I've had a few times where I've had to ask the user how they're going about a particular process, only to find out they're doing it in a quite different way than I expected. And what they're doing isn't necessarily wrong - they sometimes know the app I've developed better than I do, because they deal with it every day, while I only deal with it when I'm having to add new features or troubleshoot a bug.