My current employer offered some really good training called "Crucial Conversations"
You can see the book here: amazon.com/dp/1260474186
And here is a site where you can get training: cruciallearning.com/
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My current employer offered some really good training called "Crucial Conversations"
You can see the book here: amazon.com/dp/1260474186
And here is a site where you can get training: cruciallearning.com/