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Discussion on: The Problem With Heroes In Software Development

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Beekey Cheung

Definitely have them pair in the crisis. That's the best way to learn.

Also make sure to do post mortems of every crisis. Talk to Bob about letting Julia provide suggestions for improvement instead of speaking right away. That'll help Julia learn as well. Create action points, and possibly stories, for crisis prevention. Treat doing at least one of those tasks as important as handling the crisis itself. This will reduce the need for crisis management.

Let me know if there are more specific situations you'd like to discuss.