Over the last few years I have seen a lot of clinics and hospitals rush into telehealth, then struggle with the “last mile”
- video visits running on one platform
- EHR and notes in another
- billing and claims on something else
For teams that do not have a big in house tech group, it gets messy fast.
I am curious how other orgs are handling this now
- did you build your own telehealth solution or customise an existing one
- how tightly is it integrated with your EHR or EMR
- do doctors and therapists actually like using it
I was reading this overview from SynergyTop on healthcare software development
https://synergytop.com/industry-expertise/healthcare-software-development-company/
They talk about custom healthcare software, EHR integrations, telehealth platforms and medical billing tools all under one roof. It matched a lot of what I hear from smaller hospitals and specialty clinics.
What has worked or failed for you when it comes to
- integrating telehealth with your record systems
- keeping workflows simple enough for clinicians
- avoiding yet another siloed tool
Would love to hear real world experiences rather than just vendor pitches.
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